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Consumer Power Consultations to have your say on

Updated

1 Dec

It is possible to make a difference. Both government and regulatory policy makers want to hear from consumers; whether it's Bank Charges, Annuities, online shopping or more.

Therefore, for once complaining may make things better, so this new guide runs you through the main open consultations, and how to have your say.

Before you start...

If you're looking to respond to a consultation, it's worth noting these quick tips:

Information provided may be published. If you do not want your views to be made public once the consultation has closed, say this on your response.
Say if you're an individual or an organisation. Organisations love to hear directly from consumers so say if you are responding as an individual or on behalf of an organisation.
Organisations can't help with individual cases. If you send if personal stories it's very unlikely that anyone will be able to investigate on your behalf.

Organisations are collecting information to make things better for consumers in the future so you will be playing a part in helping others if you respond.

Ever been missold an energy contract?

End Date:
No Deadline

Who by:

Have you been missold an energy contract at home?

We think energy misselling is rife and want to pass your stories on to the energy regulator, Ofgem. It's currently investigating whether npower, Scottish Power, Scottish and Southern Energy and EDF Energy are meeting their obligations (see MSE News story) but you can give stories on any provider.

Have you, or someone you know, signed up for a gas or electric contract that you either didn’t want or turned out to be more expensive, after someone called at your house?

Plus if you have an elecricity top ups meter, an estimated 85,000 households have been affected by a doorstep scam, find out more on what to do on the Top up Safe site.

Related Guide: Full MSE Guide to Cheap Gas and Electric

How to have your say:

Please report stories in the forum: Energy contracts

Want to ask the Financial Ombudsman a question?

End Date:
No deadline

Who by:

Do you have a question for the FOS?

The Financial Ombudsman Service has agreed to be interviewed by MSE with questions from MoneySavers. Let us know what you'd like us to ask.

Some suggestions include: How long does it usually take for a complaint to be dealt with? Does a consumer need to ask for compensation or will you award without a request? What's the incentive for banks to sort out a complaint quickly?

Related Guide: Full MSE Guide to Your Financial Rights

How to have your say:

Pls report questions in the forum: Ask the FOS

Join in the Forum Discussion:
Consumer Power

Spotted out of date info/broken links? Email: brokenlink@moneysavingexpert.com

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