Troubled music giant HMV is NOT accepting e-vouchers, despite implying yesterday it would honour all gift cards from today. However, it will accept in-store vouchers.

However, its administrator Deloitte is trying to get its website back up and running. Once that's done, and we understand that's likely to happen, e-vouchers will be accepted again.

A Deloitte spokesman says: "E-vouchers are suspended because there is no facility to accept them, but we are looking to activate the website again at which point they will be accepted."

Yesterday, Deloitte said: "The joint administrators to HMV today confirm that gift cards can be redeemed in stores from Tuesday 22 January." There was no mention of e-vouchers being excluded in its statement..

Meanwhile, Deloitte has confirmed HMV's debts have been bought by restructuring specialist Hilco, but Deloitte remains as administrator, making the key decisions that affect consumers.

Crucially, the deal provides a lifeline to over 4,000 staff and gives the chain a better chance of survival.

We are still seeking answers to what will happen to loyalty points, warranties and advanced orders. We will update our HMV administration Q&A when we know more.

HMV shares were suspended on 15 January and accountancy firm Deloitte was appointed administrator that day after ailing HMV hit the financial wall.

On Our Forums

HMV e-vouchers