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All news stories featuring 'Bank of Scotland'

The best and worst banks: First Direct tops the table and Barclays gets the wooden spoon

25 February 2015

More than 90% of First Direct's current account customers rate its service as 'great', compared to 39% at Barclays

Lloyds is worst offender for wrongly rejecting customer complaints

24 February 2015

Lloyds Bank wrongly turned away the most complaints, with 74% of consumers' complaints upheld by the ombudsman

Virgin Money launches new current account – is it any good?

6 February 2015

Virgin Money is rolling out its new current account, which offers 1% AER interest on balances of up to £100,000

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Older News Stories

15 December 2014

Charge-free basic bank accounts unveiled

A basic bank account with no fees for failed payments has been unveiled by the Government today

28 October 2014

Lloyds PPI claims pot raised to £11 billion as payouts soar

The news comes as Lloyds today announced plans to cut 9,000 jobs and close 200 branches

26 August 2014

First Direct top, Barclays gets wooden spoon in MSE's latest banking service index

First Direct has secured the top spot once more with more than 90% of its customers rating it 'great'

18 July 2014

NatWest and Halifax caught sending misleading debt demands

NatWest and Halifax are the latest firms we've found to have sent misleading payment demands to customers in debt

29 April 2014

Mobile-to-mobile payments start today – but how does Paym work?

Millions of smartphone users can now pay for goods and services simply by using the recipient's mobile phone number

10 March 2014

Forget worrying about sort codes - mobile-to-mobile cash transfers coming soon

Smartphone users will soon be able to pay for goods and services simply by using the recipient's mobile phone number

26 February 2014

TSB comes last in MSE's latest banking service index

People banking with the newly-created TSB have voted it the worst for customer service in a poll of 9,000 MSE users

27 January 2014

Hit by Lloyds, Halifax, TSB and Bank of Scotland glitch? Your rights explained

Some Lloyds, Halifax, Bank of Scotland and TSB customers were left without banking facilities for three hours yesterday

11 December 2013

Lloyds fined record £28m for mis-selling – are you affected?

Lloyds has been fined £28m by the FCA for sales incentive schemes, which pressured staff to sell

8 October 2013

Help to Buy 95% mortgages launch today: What are the deals like?

NatWest and RBS are among the providers which will offer 95% mortgage deals under the Government's Help to Buy scheme

3 September 2013

Lloyds TSB and Bank of Scotland worst for wrongly dismissing complaints

Lloyds TSB and Bank of Scotland are the worst banks for wrongly dismissing customer complaints, says the Ombudsman

20 August 2013

Revealed: The best and worst banks for customer service

Santander now ranks as one of the best in MSE's index of banks by customer service – but only for its 123 account

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