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Lloyds TSB, Halifax and Bank of Scotland say account glitch fixed
15 April 2013Lloyds TSB, Halifax and Bank of Scotland customers had reported being unable to log-in to their accounts
Santander is most-complained about bank, FCA figures show
15 April 2013Santander has the most complaints per customer, the new Financial Conduct Authority says
Halifax & Bank of Scotland to refund customers after account bungle
11 April 2013Some Halifax and BoS customers are due a payout after the banks failed to notify them it was upping monthly account fees
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Older News Stories
5 March 2013Barclays and Lloyds TSB top complaints bad boy league as PPI gripes soar
Barclays and Lloyds TSB are the worst of the major banks for wrongly dismissing customer complaints, says the Ombudsman
1 March 2013Lloyds' PPI mis-selling bill climbs to £6.8 billion
The banking giant's PPI mis-selling costs rose by £1.5 billion in the last three months of 2012
19 February 2013Lloyds fined £4.3 million over PPI delays
Lloyds Banking Group has been fined £4.3m for delays in paying out mis-sold PPI to more than 140,000 victims
13 February 2013Santander customer service improves, as Bank of Scotland sinks
Santander has shaken off the unwanted noose of being the worst bank for service, replaced by Bank of Scotland & Halifax
22 January 2013Lloyds and Halifax to refund charges after money transfer glitch
In the worst cases, people have been left without their wages paid in, but you can fight back if hit by charges
1 November 2012Lloyds takes further £1 billion PPI hit for its shameful part in mis-selling scandal
The banking group has now set aside a whopping £5.3 billion to pay victims of payment protection insurance mis-selling
19 October 2012Bank of Scotland fined after paying £20m to wrong customers
The bank held wrong data on 250,000 customers and wrongly paid compensation to over 22,000 of them
11 September 2012Lloyds TSB and MBNA worst for fobbing off complaints
The pair are the worst of the major banks for fobbing off consumers, new data from the Ombudsman shows
13 July 2012Avoid the blocked card holiday nightmare
Many holidaymakers will soon be jetting off for the summer, find out if it's worth letting your card provider know
9 July 2012Farepak group 'to demand more compensation'
Farepak campaigners are reportedly set to press a bank for an additional £10 million in compensation
20 June 2012Co-op & Smile latest to raise overdraft rates
The pair will raise the cost of going into the red on virtually all accounts from 6 August
16 June 2012Lloyds TSB and Bank of Scotland to revamp overdraft charges
The banks are scrapping some authorised overdraft fees but hiking others in an autumn reshuffle
Halifax paying first-time buyer stamp duty: is its mortgage deal any good?
House asking prices reach new high
Online stores warned to be clear with customers' data
Silent PPI calls to be probed by Ofcom
Morrisons to launch home deliveries after signing Ocado deal
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