Santander still worst bank for customer service

15 November 2010

A huge 46% of the 2,000 customers who voted rate its service as poor. This follows a similar poll result in August

RBS and Natwest to rejig bank charges

26 October 2010

The government-backed pair are moving to a £6 per daily fee to replace the existing, complicated structure

Fears over missing cash as Crown Currency Exchange goes into administration

4 October 2010

Over 13,000 cash traders and holidaymakers are left fearing for their money after the currency specialist's collapse

Cheap money era 'over' after new bank rules

13 September 2010

Consumers were warned the cost of borrowing will rise after new regulations to boost the spare cash banks hold

Northern Rock to offer credit cards and loans

3 August 2010

The bank says it has the platform to launch a greater variety of retail banking services in a "safe way"

Metro Bank opens its doors

29 July 2010

The first new UK bank to launch in over a century enters the market today with its one London-based branch

Lloyds TSB in bank charges shake-up

23 June 2010

Those overdrawn could pay £60/year more from December, but the bank will cut fees for anyone who goes beyond their limit

RBS launches charter to re-build customer trust

14 June 2010

RBS/Natwest new customer charter intends to boost and restore its customers' faith and improve performance

Halifax fires salvo in current account war

7 June 2010

Those who switch to the bank's Reward account can earn an initial £50 bonus and get paid £5 a month

Santander savers given assurances after Spain downgrade

2 June 2010

The media is awash with reports of problems with the Spanish economy, though experts say risks to UK consumers are low

Bank charges reclaiming reaches Australia with $5bn bid

26 May 2010

The action has echoes of the grassroots campaign in the UK to reclaim fees for exceeding your overdraft

Coalition agreement: stealth fees targeted and tax freezes planned

20 May 2010

The Conservative / Lib Dem alliance has revealed further plans for government, including a crackdown on bank charges