Citizens Advice to replace axed Consumer Focus

11 April 2012

Citizens Advice is to be given an enlarged role under Government plans to shake up the consumer protection system

MPs demand clampdown on debt products

7 March 2012

Tougher action is needed to control debt management companies and payday lenders, a new report says

Thousands could miss out on Warm Front energy scheme

27 January 2012

Two lobby groups fear a scheme to help poorer households make their homes warmer won't benefit enough people

Energy customer complaints soar

9 December 2011

As the energy industry saw complaints rise, EDF was the most complained about firm over recent months, figures show

Financial inclusion fears as Barclays ups basic bank account fees

8 December 2011

Banks are making changes to basic accounts that could push more consumers out of the banking system, a lobby group says

Ofgem outlines plans for simpler energy tariffs

1 December 2011

Ofgem has today published proposals for simpler energy tariffs, in a bid to create a more competitive energy market

Consumers "at risk" from £7bn scams

9 November 2011

British consumers are being ripped off but official arrangements to protect them are 'incoherent and fragmented'

Consumer groups urge action on energy prices at summit

17 October 2011

Ahead of crunch talks on energy prices, consumer groups have called for decisive action to curb soaring costs

OFT to investigate currency charges after 'super complaint'

21 September 2011

Complex charges and poor information means many are paying too much for foreign cash, Consumer Focus says

Energy duo defy call to end doorstep sales

14 September 2011

Eon and Scottish Power are continuing doorstep energy sales, despite rivals suspending the controversial practice

OFT hits back against heating oil rogues

9 September 2011

The OFT has taken action to prevent consumers being misled when searching online for heating oil supplies

DVD to computer copying to be made legal

3 August 2011

Millions of people already transfer files to a computer or MP3 device, wrongly assuming it is legal