Tax shake-up brings current account boost

5 April 2011

Tomorrow's new 2011/12 tax year overhaul means consumers don't have to earn as much to get a top current account

Banking system 'isn't working', says Treasury Committee

2 April 2011

A report says consumers are suffering from a lack of price transparency and comparability in the current account market

44% with mental health problems have crisis debts

24 February 2011

People suffering with mental health problems are five times as likely to suffer severe financial woe as everyone else

Bank charges higher than pricey payday loans

10 December 2010

Fees for exceeding your overdraft can be higher than the most exorbitant loan costs despite a charges overhaul by banks

Santander still worst bank for customer service

15 November 2010

A huge 46% of the 2,000 customers who voted rate its service as poor. This follows a similar poll result in August

New best overseas debit card launches in January

2 November 2010

Norwich & Peterborough Building Society is scrapping its overseas spending fees for all bank account holders from 2011

RBS and Natwest to rejig bank charges

26 October 2010

The government-backed pair are moving to a £6 per daily fee to replace the existing, complicated structure

Santander says 'sorry' for customer service chaos

28 September 2010

In a frank interview, the bank has apologised after it was voted it worst for service, while it's pledged improvements

RBS and Natwest customers in Santander switch alert

27 September 2010

Nearly 2m RBS/Natwest customers must act to avoid moving to Santander – or to get £100 if happy with the transfer

Barclays tops list of shame for worst complaints handling

14 September 2010

A whopping 61% who took their gripe to the Ombudsman service about the bank won their case during the first half of 2010

Cheap money era 'over' after new bank rules

13 September 2010

Consumers were warned the cost of borrowing will rise after new regulations to boost the spare cash banks hold

Beat the Lloyds TSB complaint rejection spiral

26 August 2010

The giant upheld just 12% of banking complaints during the first half of 2010 but angry customers shouldn't give up