Eligibility checks for packaged bank accounts have improved but more needs to be done
Around 750,000 customers with mortgage payment shortfalls have overpaid when trying to clear their arrears
The number of complaints lodged against banks and other financial services firms fell by 2.6% between January and June
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Vulnerable customers have been forced to borrow even more money after a glitch left them unable to pay their bills
Payday loan firm CFO Lending will pay more than £34m of redress to 97,000 customers after treating them unfairly
Insurance companies will be forced to spell out how much it costs customers to renew a premium from next April
The FCA still plans to put a time-bar on PPI complaints, with the cut-off expected to be in place by June 2019
The FCA is proposing doing more to signal the end of promotional periods in its final credit card report
Digital reminders about interest rate changes have been given the thumbs up by consumers
A company that mis-sold PPI has been fined almost £2.4 million after 'serious failings' with its complaints handling
Chancellor writes to lenders after 'mortgage prisoner' meeting with Martin Lewis but more must be done
George Osborne has written to lenders following a meeting with Martin Lewis about the plight of 'mortgage prisoners'
The FCA admits mortgage lenders "could be more proactive" in making sure homeowners don't become 'mortgage prisoners'
Opportunistic claims management companies are siphoning off up to a third of compensation cash paid to consumers
Beleaguered mortgage applicants to face IQ tests as part of stricter affordability tests
Rent-to-own company Buy As You View is to pay compensation to almost 60,000 of its customers