Spike in financial complaints revealed by FSA

The number of gripes about banks and other financial firms has risen to over 1.5 million during the first half of 2009

Mass refunds for thousands of GMAC mortgage customers

The city watchdog has fined the lender for poor treatment of those in arrears and has ordered it to pay compensation

PPI refunds due on half a million Swinton policies

The provider has also been fined £770,000 by the City watchdog after making millions by deceiving customers

Ombudsman slams banks for ignoring hardship reclaims

The complaints body is writing to all providers demanding they hear bank charges claims from those in hardship

Banking rule-book changes explained

Tougher banking regulations, plus changes to the way payments are processed, come into force next month

FSA mortgage crackdown: how it affects you

Anyone recently self-employed or who cannot prove their income could be frozen out of the mortgage market

FSA plans self-cert mortgage ban

The City watchdog announced proposals today to ensure all borrowers prove their ability to repay a homeloan

FSA orders £60m mortgage protection hike refund

Anyone who has had their mortgage protection price upped this year will get an automatic refund of that increased sum

FSA to re-open 185,000 rejected debt insurance claims

The City regulator is cracking down on firms that unfairly dismiss gripes from victims of PPI misselling

Tories want automatic bank charges payback

The Conservative Party wants automatic refunds of all charges, if overdraft penalty fees are ruled unfair

Worst banks for complaint rejections named and shamed

Government-run firms are wrongly turning away thousands of complainants, hoping they will simply vanish

Barclays hit with huge £2.45 million fine

The banking giant has hit bit by the eighth-largest FSA fine for serious failings at its investment banking arm