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Older News Stories

Barclays bottom of MSE customer service league, as First Direct retains top spot

First Direct has once again been crowned king of customer service in MoneySavingExpert.com's biannual banking poll

Two banks WILL offer switching bonuses to Norwich & Peterborough customers facing account closures

Several banks have agreed to provide switching incentives to N&P customers whose current accounts will close in August

£300+ of free cash for bagging top deals

Incl last chance £35 M&S vouchers, £100 switching to one of four top current accounts plus more quick cash & vouchers

First Direct customers locked out of their bank accounts after voice ID system fails to recognise them

A pioneering voice recognition security system introduced by First Direct is failing to recognise some customers

M&S, HSBC and First Direct cutting interest on regular savings accounts to 5%

Market-leading regular savers are cutting their headline rates for new customers - but you could still lock in at 6%

Regulator asks lenders to explain why they haven't passed on base rate savings

Mortgage lenders that have not yet passed on base rate savings to their customers could attract the attention of the FCA

HSBC bottom in our banking poll as First Direct grabs top spot again

HSBC ousts Barclays from the bottom of the table, while First Direct continues its six-year reign at the top

Voice recognition to replace passwords for 1.3 million First Direct customers 'within two months' – what to expect

If you're a First Direct customer you'll soon be able to access your account details without having to give a password

Britain's biggest bank tarts revealed: 'We made £1,565 switching'

MoneySavers who've racked up £100s by switching banks have battled it out for the title of Britain's biggest bank tart

'I made £800 switching bank again and again.' Is this Britain's biggest bank tart?

One MoneySaver made £800 just by switching bank account. Can you beat that?

First Direct tops our banking poll again as Barclays limps into last place

Our biannual poll reveals the banks flying high for customer service and those falling behind

Bank with Barclays? Beware if you pay more (eg, Additions accounts) for insurance

In some cases if you don't register or activate the insurance, you won't be covered and your policy will be invalid

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