RBS and Natwest move to fairer overseas credit card fees

18 May 2011

The state-backed pair will stop levying their own, expensive exchange rate, which can add 2% extra to costs

Banks urged to provide more services at the Post Office

7 April 2011

The Post Office is desperately trying to encourage more banks to provide full current account services at its branches

Barclays tops banking complaints league table

30 March 2011

Figures from the FSA show the giant received the most official gripes of any bank during the second half of 2010

Ditch old cash Isas as banks slash rates

28 March 2011

Providers are quietly slashing returns on older, Isas so savers should wise up and switch where necessary

Natwest and RBS fall short on charter promises

2 March 2011

The first progress report on the commitments, launched last year, states they under-performed in five of 25 goals

Tesco moves to fairer foreign exchange credit card fees

25 January 2011

The supermarket giant will stop levying its own, expensive exchange rate, which can add close to 2% to costs

RBS/Natwest fined £2.8m over poor complaints handling

11 January 2011

An FSA investigation found the sister banks responded inadequately to over half of complaints it reviewed

Credit card payment trap ends

5 January 2011

A shake-up will complete this month with all providers set to stop penalising those who spend after a balance transfer

Savings protection rockets to £85,000

31 December 2010

A massive safety overhaul begins today with more protection for most but cuts for others. Here's what it means for you

Bank charges higher than pricey payday loans

10 December 2010

Fees for exceeding your overdraft can be higher than the most exorbitant loan costs despite a charges overhaul by banks

Santander still worst bank for customer service

15 November 2010

A huge 46% of the 2,000 customers who voted rate its service as poor. This follows a similar poll result in August

RBS and Natwest to rejig bank charges

26 October 2010

The government-backed pair are moving to a £6 per daily fee to replace the existing, complicated structure