Huge increase in Financial Ombudsman complaints

25 February 2010

The number of official gripes was up 18% with many banks and financial firms wrongly rejecting complaints

Northern Rock scraps 100% savings guarantee

24 February 2010

New accounts will have the standard £50,000 per person protection. Existing savers will gradually move to that level

Northern Rock 100% savings protection likely to go

10 February 2010

The state-owned bank has confirmed the full guarantee was never supposed to be permanent

FSA chief executive to step down

9 February 2010

The man who led the City regulator during the worst financial crisis of modern times will quit this summer

Government-run lenders slash mortgage switching costs

25 January 2010

Northern Rock and Bradford & Bingley will allow some borrowers to move lender without the usual four-figure penalty

Mortgage door slammed shut on the newly self employed

4 November 2009

The last-remaining lender to offer self-cert homeloans, where no income verification is required, is pulling those deals

Nationalised bank customers 'to get choice' after sell-off

3 November 2009

Customers to be given option of which banking provider they belong to once the Government-backed trio are dismantled

Lenders cut mortgage rates

7 October 2009

Borrowers received a boost this week, though experts are cautious whether this will lead to sustained cuts

Premium bond interest rate boosted to 1.5%

21 September 2009

From Oct, NS&I will add 500,000 more prizes to the monthly draw. However the new 1.5% rate remains easily beatable

Proof banks reject valid complaints: Editorial comment

15 September 2009

We now have clear evidence financial firms (Lloyds TSB especially) dismiss the majority of valid complaints

Worst banks for complaint rejections named and shamed

15 September 2009

Government-run firms are wrongly turning away thousands of complainants, hoping they will simply vanish

Reclaim excessive mortgage arrears fees, borrowers urged

7 July 2009

Some mortgage lenders are levying "extraordinary" fees on those who miss payments. Find out how to fight back