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Martin Lewis
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Older News Stories

'Misleading' ads hit broadband users' pockets

Price promises made by broadband providers are costing them up to six and a half times more than adverts imply

EE 'pauses' power bar offer for a second time

EE customers who've not already requested a code for a 'free' power bar will have to wait again till August

Plusnet to hike home phone and line rental prices

Plusnet home phone customers will be hit with price hikes in September, with Line Rental Saver up by £30

EE fined £1m for 'serious' complaints handling failures

Mobile and broadband provider EE has been fined £1 million for 'serious' failings in the way it handled complaints

Plusnet tops the customer service tables again, while AOL and EE take the wooden spoon

72% of Plusnet customers rated its home phone customer service as 'great', while 68% said the same of its broadband

Ofcom implementing easier telecoms switching

Millions of broadband and landline customers should find it easier to switch providers, Ofcom says

How to beat BT Sport's price rise - everyone with BT broadband should check

Millions of BT broadband customers will be hit with a new £60/year charge to watch BT Sport from August

Ofcom to give customers right to walk away free over low broadband speeds

Customers of BT, EE, Plusnet, Sky and TalkTalk will soon be able to leave their contract penalty free if speeds are slow

Three U-turns on promise not to raise mobile prices mid-term

Three has backtracked on a promise it made to customers last year not to hike prices mid-contract

Heading home from uni for the summer? Diarise to cancel bills and claim TV licence refund

Students heading home for the summer could be able to claim a £36 refund for the unused part of their TV licence

Major price hikes coming for TalkTalk broadband, TV and home phone customers

TalkTalk broadband, TV and home phone customers will be hit with price hikes from 1 June, but you can leave penalty free

SSE takes a major plunge into phone & broadband. Is it any good?

Energy giant SSE has taken a leap into the phone and broadband market, and its package rockets into the best buys