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Martin Lewis
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Older News Stories

Sky cancellation complaints trigger Ofcom probe

Sky is being investigated by the communications regulator after complaints customers are unable to cancel contracts

MSE launches its first big broadband collective switch

MSE's big broadband switch: Line, broadband, Sky TV, Sport and movies 35/month, or 11/month line and broadband deal

Plans to improve mobile phone switching revealed

Ofcom has today launched a consultation on how to improve mobile phone switching

How to beat BT's broadband, home phone and TV price hikes

BT broadband, home phone and TV customers will be hit with price hikes of up to 7% from 20 September

Beat the BT Sport hikes: Millions auto opted in, everyone with BT broadband should check

More than five million BT Sport customers either face a steep price rise or will have to pay 5/month extra

'Misleading' ads hit broadband users' pockets

Price promises made by broadband providers are costing them up to six and a half times more than adverts imply

EE 'pauses' power bar offer for a second time

EE customers who've not already requested a code for a 'free' power bar will have to wait again till August

Plusnet to hike home phone and line rental prices

Plusnet home phone customers will be hit with price hikes in September, with Line Rental Saver up by 30

EE fined 1m for 'serious' complaints handling failures

Mobile and broadband provider EE has been fined 1 million for 'serious' failings in the way it handled complaints

Plusnet tops the customer service tables again, while AOL and EE take the wooden spoon

72% of Plusnet customers rated its home phone customer service as 'great', while 68% said the same of its broadband

Ofcom implementing easier telecoms switching

Millions of broadband and landline customers should find it easier to switch providers, Ofcom says

How to beat BT Sport's price rise - everyone with BT broadband should check

Millions of BT broadband customers will be hit with a new 60/year charge to watch BT Sport from August