Passengers claiming compensation for delays and disruption in Great Britain will now be able to receive it in cash instead of rail vouchers, if they request it.

Different train companies have different arrangements when it comes to claiming compensation. But generally, if you're delayed by more than 30 minutes for any reason you may be entitled to some compensation.

However, under changes to the National Rail Conditions of Carriage made yesterday, passengers who request it can be paid compensation in money, rather than with rail vouchers.

This will be by means of a refund to the debit or credit card used to pay for the ticket, or in notes and coins, a cheque or a bank transfer payment.

To qualify, you must make a claim to the train company within 28 days of completing the relevant journey. See MoneySavingExpert.com's Train Delays guide for how to claim if your train is delayed or cancelled.

Rail Minister Claire Perry says: "Passengers have told us that they want better compensation when their trains are delayed, and I am pleased that the industry has responded.

"This change is a positive first step but I am working with the industry to ensure more improvements are delivered as soon as possible. This is all part of our plan to give hard-working commuters a better deal and better journeys."

Martin Lewis
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