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Half of consumers 'don't trust their energy firm'

By the Press Association

The Press Assocation

The Press Association is a news wire with a large reporting team. We use it for additional stories on mainstream issues. Views represented do not necessarily reflect those of MoneySavingExpert.com.


22 February 2013

Half of consumers feel their energy company is poor value for money, untrustworthy and is not transparent enough, according to a survey.

Some 50% do not trust suppliers and 45% trusted them less than two years ago, comparison website uSwitch.com found.

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When asked why, half said energy companies do not offer value for money, while more than a third of people blamed the provider's failure in helping customers lower their energy bills, plus a lack of openness and transparency.

One in four said bills are not easy to understand and 12% complained that suppliers make communication difficult.

The results come after a winter which has seen energy firms ramp up bills by up to an average of 11%.

Yesterday Prime Minister David Cameron backed reforms from energy regulator Ofgem, which will limit the number of tariffs firms can supply.

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