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How do you rate your bank's SERVICE? (Feb 2012)MoneySaving Poll Results

Souk

Every six months we ask you for your customer services experiences with big banks. That time’s rolled around again, and we’d love your feedback based on how they've been recently.

Please vote based on CUSTOMER SERVICE, not rate, on your MAIN CURRENT ACCOUNT over the LAST SIX MONTHS.

Results

Barclays Bank (566 votes)
I'm usually in-credit – POOR service in last 6 months80 votes (14%)
I'm usually in-credit – OK service in last 6 months198 votes (35%)
I'm usually in-credit – GREAT service in last 6 months177 votes (31%)
I'm usually overdrawn – POOR service in last 6 months26 votes (5%)
I'm usually overdrawn – OK service in last 6 months49 votes (9%)
I'm usually overdrawn – GREAT service in last 6 months36 votes (6%)
Co-Op Bank (478 votes)
I'm usually in-credit – POOR service in last 6 months27 votes (6%)
I'm usually in-credit – OK service in last 6 months80 votes (17%)
I'm usually in-credit – GREAT service in last 6 months325 votes (68%)
I'm usually overdrawn – POOR service in last 6 months5 votes (1%)
I'm usually overdrawn – OK service in last 6 months10 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months31 votes (6%)
First Direct (825 votes)
I'm usually in-credit – POOR service in last 6 months8 votes (1%)
I'm usually in-credit – OK service in last 6 months50 votes (6%)
I'm usually in-credit – GREAT service in last 6 months670 votes (81%)
I'm usually overdrawn – POOR service in last 6 months7 votes (1%)
I'm usually overdrawn – OK service in last 6 months15 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months75 votes (9%)
Halifax / Bank of Scotland (715 votes)
I'm usually in-credit – POOR service in last 6 months112 votes (16%)
I'm usually in-credit – OK service in last 6 months278 votes (39%)
I'm usually in-credit – GREAT service in last 6 months221 votes (31%)
I'm usually overdrawn – POOR service in last 6 months40 votes (6%)
I'm usually overdrawn – OK service in last 6 months49 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months15 votes (2%)
HSBC (561 votes)
I'm usually in-credit – POOR service in last 6 months63 votes (11%)
I'm usually in-credit – OK service in last 6 months193 votes (34%)
I'm usually in-credit – GREAT service in last 6 months201 votes (36%)
I'm usually overdrawn – POOR service in last 6 months38 votes (7%)
I'm usually overdrawn – OK service in last 6 months30 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months36 votes (6%)
Lloyds TSB (723 votes)
I'm usually in-credit – POOR service in last 6 months68 votes (9%)
I'm usually in-credit – OK service in last 6 months284 votes (39%)
I'm usually in-credit – GREAT service in last 6 months235 votes (33%)
I'm usually overdrawn – POOR service in last 6 months41 votes (6%)
I'm usually overdrawn – OK service in last 6 months57 votes (8%)
I'm usually overdrawn – GREAT service in last 6 months38 votes (5%)
Metro Bank (10 votes)
I'm usually in-credit – POOR service in last 6 months0 votes (0%)
I'm usually in-credit – OK service in last 6 months0 votes (0%)
I'm usually in-credit – GREAT service in last 6 months8 votes (80%)
I'm usually overdrawn – POOR service in last 6 months1 votes (10%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (10%)
Nationwide (556 votes)
I'm usually in-credit – POOR service in last 6 months40 votes (7%)
I'm usually in-credit – OK service in last 6 months166 votes (30%)
I'm usually in-credit – GREAT service in last 6 months278 votes (50%)
I'm usually overdrawn – POOR service in last 6 months15 votes (3%)
I'm usually overdrawn – OK service in last 6 months17 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months40 votes (7%)
Natwest & Royal Bank Of Scotland (882 votes)
I'm usually in-credit – POOR service in last 6 months116 votes (13%)
I'm usually in-credit – OK service in last 6 months298 votes (34%)
I'm usually in-credit – GREAT service in last 6 months274 votes (31%)
I'm usually overdrawn – POOR service in last 6 months45 votes (5%)
I'm usually overdrawn – OK service in last 6 months73 votes (8%)
I'm usually overdrawn – GREAT service in last 6 months76 votes (9%)
Santander and Alliance & Leicester (945 votes)
I'm usually in-credit – POOR service in last 6 months234 votes (25%)
I'm usually in-credit – OK service in last 6 months317 votes (34%)
I'm usually in-credit – GREAT service in last 6 months235 votes (25%)
I'm usually overdrawn – POOR service in last 6 months64 votes (7%)
I'm usually overdrawn – OK service in last 6 months58 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months37 votes (4%)

                   6,261 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people’s votes (eg, from shared offices). Apologies for that.

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