Have you tried to claim compensation for flight delays? MoneySaving Poll Results

Souk

Some airlines play hardball with flight delay compensation claims, others pay up when cash is due. If youíve tried to claim since new rules opened the floodgates in late 2012, please tell us how it went below. For more info see Flight Delays Compensation.

Results

Aegean Airlines (135 votes)
I won - the airline just paid up 63 votes (47%)
I won - but I had to fight (eg, appealed to the CAA/other body)16 votes (12%)
I lost Ė but I didnít appeal to the CAA/other body6 votes (4%)
I lost - after appeal to the CAA/other body2 votes (1%)
Itís still ongoing48 votes (36%)
Aeroflot (39 votes)
I won - the airline just paid up 4 votes (10%)
I won - but I had to fight (eg, appealed to the CAA/other body)1 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body5 votes (13%)
I lost - after appeal to the CAA/other body3 votes (8%)
Itís still ongoing26 votes (67%)
Aer Lingus (462 votes)
I won - the airline just paid up 36 votes (8%)
I won - but I had to fight (eg, appealed to the CAA/other body)25 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body91 votes (20%)
I lost - after appeal to the CAA/other body27 votes (6%)
Itís still ongoing283 votes (61%)
Air Asia (30 votes)
I won - the airline just paid up 7 votes (23%)
I won - but I had to fight (eg, appealed to the CAA/other body)1 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body3 votes (10%)
I lost - after appeal to the CAA/other body1 votes (3%)
Itís still ongoing18 votes (60%)
Air Berlin (77 votes)
I won - the airline just paid up 5 votes (6%)
I won - but I had to fight (eg, appealed to the CAA/other body)4 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body5 votes (6%)
I lost - after appeal to the CAA/other body1 votes (1%)
Itís still ongoing62 votes (81%)
Air Canada (222 votes)
I won - the airline just paid up 46 votes (21%)
I won - but I had to fight (eg, appealed to the CAA/other body)27 votes (12%)
I lost Ė but I didnít appeal to the CAA/other body30 votes (14%)
I lost - after appeal to the CAA/other body8 votes (4%)
Itís still ongoing111 votes (50%)
Air China (33 votes)
I won - the airline just paid up 2 votes (6%)
I won - but I had to fight (eg, appealed to the CAA/other body)0 votes (0%)
I lost Ė but I didnít appeal to the CAA/other body4 votes (12%)
I lost - after appeal to the CAA/other body2 votes (6%)
Itís still ongoing25 votes (76%)
Air France (583 votes)
I won - the airline just paid up 155 votes (27%)
I won - but I had to fight (eg, appealed to the CAA/other body)32 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body76 votes (13%)
I lost - after appeal to the CAA/other body24 votes (4%)
Itís still ongoing296 votes (51%)
Air India (206 votes)
I won - the airline just paid up 20 votes (10%)
I won - but I had to fight (eg, appealed to the CAA/other body)7 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body20 votes (10%)
I lost - after appeal to the CAA/other body4 votes (2%)
Itís still ongoing155 votes (75%)
Air New Zealand (24 votes)
I won - the airline just paid up 6 votes (25%)
I won - but I had to fight (eg, appealed to the CAA/other body)1 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body7 votes (29%)
I lost - after appeal to the CAA/other body0 votes (0%)
Itís still ongoing10 votes (42%)
Alitalia (120 votes)
I won - the airline just paid up 5 votes (4%)
I won - but I had to fight (eg, appealed to the CAA/other body)5 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body19 votes (16%)
I lost - after appeal to the CAA/other body8 votes (7%)
Itís still ongoing83 votes (69%)
American Airlines (595 votes)
I won - the airline just paid up 113 votes (19%)
I won - but I had to fight (eg, appealed to the CAA/other body)20 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body61 votes (10%)
I lost - after appeal to the CAA/other body15 votes (3%)
Itís still ongoing386 votes (65%)
ANA (4 votes)
I won - the airline just paid up 1 votes (25%)
I won - but I had to fight (eg, appealed to the CAA/other body)0 votes (0%)
I lost Ė but I didnít appeal to the CAA/other body0 votes (0%)
I lost - after appeal to the CAA/other body0 votes (0%)
Itís still ongoing3 votes (75%)
BMI Regional (133 votes)
I won - the airline just paid up 11 votes (8%)
I won - but I had to fight (eg, appealed to the CAA/other body)4 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body35 votes (26%)
I lost - after appeal to the CAA/other body5 votes (4%)
Itís still ongoing78 votes (59%)
British Airways (4862 votes)
I won - the airline just paid up 1637 votes (34%)
I won - but I had to fight (eg, appealed to the CAA/other body)207 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body588 votes (12%)
I lost - after appeal to the CAA/other body88 votes (2%)
Itís still ongoing2342 votes (48%)
Brussels Airlines (177 votes)
I won - the airline just paid up 44 votes (25%)
I won - but I had to fight (eg, appealed to the CAA/other body)7 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body17 votes (10%)
I lost - after appeal to the CAA/other body5 votes (3%)
Itís still ongoing104 votes (59%)
Cathay Pacific (94 votes)
I won - the airline just paid up 20 votes (21%)
I won - but I had to fight (eg, appealed to the CAA/other body)6 votes (6%)
I lost Ė but I didnít appeal to the CAA/other body7 votes (7%)
I lost - after appeal to the CAA/other body4 votes (4%)
Itís still ongoing57 votes (61%)
Continental (60 votes)
I won - the airline just paid up 8 votes (13%)
I won - but I had to fight (eg, appealed to the CAA/other body)2 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body17 votes (28%)
I lost - after appeal to the CAA/other body5 votes (8%)
Itís still ongoing28 votes (47%)
Croatia Airlines (18 votes)
I won - the airline just paid up 6 votes (33%)
I won - but I had to fight (eg, appealed to the CAA/other body)0 votes (0%)
I lost Ė but I didnít appeal to the CAA/other body3 votes (17%)
I lost - after appeal to the CAA/other body0 votes (0%)
Itís still ongoing9 votes (50%)
Cyprus Airways (17 votes)
I won - the airline just paid up 1 votes (6%)
I won - but I had to fight (eg, appealed to the CAA/other body)0 votes (0%)
I lost Ė but I didnít appeal to the CAA/other body4 votes (24%)
I lost - after appeal to the CAA/other body3 votes (18%)
Itís still ongoing9 votes (53%)
Delta (251 votes)
I won - the airline just paid up 38 votes (15%)
I won - but I had to fight (eg, appealed to the CAA/other body)7 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body29 votes (12%)
I lost - after appeal to the CAA/other body7 votes (3%)
Itís still ongoing170 votes (68%)
Eastern Airways (32 votes)
I won - the airline just paid up 11 votes (34%)
I won - but I had to fight (eg, appealed to the CAA/other body)2 votes (6%)
I lost Ė but I didnít appeal to the CAA/other body3 votes (9%)
I lost - after appeal to the CAA/other body2 votes (6%)
Itís still ongoing14 votes (44%)
Easyjet (5670 votes)
I won - the airline just paid up 1039 votes (18%)
I won - but I had to fight (eg, appealed to the CAA/other body)220 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body715 votes (13%)
I lost - after appeal to the CAA/other body122 votes (2%)
Itís still ongoing3574 votes (63%)
El Al (35 votes)
I won - the airline just paid up 6 votes (17%)
I won - but I had to fight (eg, appealed to the CAA/other body)0 votes (0%)
I lost Ė but I didnít appeal to the CAA/other body10 votes (29%)
I lost - after appeal to the CAA/other body0 votes (0%)
Itís still ongoing19 votes (54%)
Emirates (762 votes)
I won - the airline just paid up 97 votes (13%)
I won - but I had to fight (eg, appealed to the CAA/other body)19 votes (2%)
I lost Ė but I didnít appeal to the CAA/other body129 votes (17%)
I lost - after appeal to the CAA/other body40 votes (5%)
Itís still ongoing477 votes (63%)
Etihad (294 votes)
I won - the airline just paid up 26 votes (9%)
I won - but I had to fight (eg, appealed to the CAA/other body)10 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body30 votes (10%)
I lost - after appeal to the CAA/other body8 votes (3%)
Itís still ongoing220 votes (75%)
Finnair (118 votes)
I won - the airline just paid up 10 votes (8%)
I won - but I had to fight (eg, appealed to the CAA/other body)5 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body14 votes (12%)
I lost - after appeal to the CAA/other body1 votes (1%)
Itís still ongoing88 votes (75%)
Flybe (1386 votes)
I won - the airline just paid up 388 votes (28%)
I won - but I had to fight (eg, appealed to the CAA/other body)56 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body88 votes (6%)
I lost - after appeal to the CAA/other body24 votes (2%)
Itís still ongoing830 votes (60%)
Germanwings (148 votes)
I won - the airline just paid up 12 votes (8%)
I won - but I had to fight (eg, appealed to the CAA/other body)8 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body10 votes (7%)
I lost - after appeal to the CAA/other body4 votes (3%)
Itís still ongoing114 votes (77%)
Iberia (294 votes)
I won - the airline just paid up 9 votes (3%)
I won - but I had to fight (eg, appealed to the CAA/other body)27 votes (9%)
I lost Ė but I didnít appeal to the CAA/other body47 votes (16%)
I lost - after appeal to the CAA/other body7 votes (2%)
Itís still ongoing204 votes (69%)
Icelandair (119 votes)
I won - the airline just paid up 33 votes (28%)
I won - but I had to fight (eg, appealed to the CAA/other body)5 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body7 votes (6%)
I lost - after appeal to the CAA/other body5 votes (4%)
Itís still ongoing69 votes (58%)
Jet Airways (92 votes)
I won - the airline just paid up 14 votes (15%)
I won - but I had to fight (eg, appealed to the CAA/other body)3 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body11 votes (12%)
I lost - after appeal to the CAA/other body5 votes (5%)
Itís still ongoing59 votes (64%)
Jet2.com (2806 votes)
I won - the airline just paid up 199 votes (7%)
I won - but I had to fight (eg, appealed to the CAA/other body)86 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body606 votes (22%)
I lost - after appeal to the CAA/other body139 votes (5%)
Itís still ongoing1776 votes (63%)
Kenya Airways (59 votes)
I won - the airline just paid up 13 votes (22%)
I won - but I had to fight (eg, appealed to the CAA/other body)5 votes (8%)
I lost Ė but I didnít appeal to the CAA/other body9 votes (15%)
I lost - after appeal to the CAA/other body1 votes (2%)
Itís still ongoing31 votes (53%)
KLM (706 votes)
I won - the airline just paid up 200 votes (28%)
I won - but I had to fight (eg, appealed to the CAA/other body)28 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body103 votes (15%)
I lost - after appeal to the CAA/other body15 votes (2%)
Itís still ongoing360 votes (51%)
Korea Air (5 votes)
I won - the airline just paid up 1 votes (20%)
I won - but I had to fight (eg, appealed to the CAA/other body)0 votes (0%)
I lost Ė but I didnít appeal to the CAA/other body1 votes (20%)
I lost - after appeal to the CAA/other body0 votes (0%)
Itís still ongoing3 votes (60%)
Loganair (69 votes)
I won - the airline just paid up 25 votes (36%)
I won - but I had to fight (eg, appealed to the CAA/other body)2 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body13 votes (19%)
I lost - after appeal to the CAA/other body0 votes (0%)
Itís still ongoing29 votes (42%)
LOT Polish Airlines (49 votes)
I won - the airline just paid up 7 votes (14%)
I won - but I had to fight (eg, appealed to the CAA/other body)1 votes (2%)
I lost Ė but I didnít appeal to the CAA/other body7 votes (14%)
I lost - after appeal to the CAA/other body1 votes (2%)
Itís still ongoing33 votes (67%)
Lufthansa (488 votes)
I won - the airline just paid up 79 votes (16%)
I won - but I had to fight (eg, appealed to the CAA/other body)26 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body76 votes (16%)
I lost - after appeal to the CAA/other body14 votes (3%)
Itís still ongoing293 votes (60%)
Malaysia Airlines (199 votes)
I won - the airline just paid up 30 votes (15%)
I won - but I had to fight (eg, appealed to the CAA/other body)6 votes (3%)
I lost Ė but I didnít appeal to the CAA/other body21 votes (11%)
I lost - after appeal to the CAA/other body6 votes (3%)
Itís still ongoing136 votes (68%)
Monarch (4749 votes)
I won - the airline just paid up 585 votes (12%)
I won - but I had to fight (eg, appealed to the CAA/other body)233 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body1061 votes (22%)
I lost - after appeal to the CAA/other body299 votes (6%)
Itís still ongoing2571 votes (54%)
Norwegian (898 votes)
I won - the airline just paid up 60 votes (7%)
I won - but I had to fight (eg, appealed to the CAA/other body)32 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body93 votes (10%)
I lost - after appeal to the CAA/other body9 votes (1%)
Itís still ongoing704 votes (78%)
Pegasus (87 votes)
I won - the airline just paid up 4 votes (5%)
I won - but I had to fight (eg, appealed to the CAA/other body)1 votes (1%)
I lost Ė but I didnít appeal to the CAA/other body6 votes (7%)
I lost - after appeal to the CAA/other body2 votes (2%)
Itís still ongoing74 votes (85%)
Qantas (147 votes)
I won - the airline just paid up 46 votes (31%)
I won - but I had to fight (eg, appealed to the CAA/other body)2 votes (1%)
I lost Ė but I didnít appeal to the CAA/other body19 votes (13%)
I lost - after appeal to the CAA/other body2 votes (1%)
Itís still ongoing78 votes (53%)
Qatar Airlines (292 votes)
I won - the airline just paid up 46 votes (16%)
I won - but I had to fight (eg, appealed to the CAA/other body)16 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body45 votes (15%)
I lost - after appeal to the CAA/other body11 votes (4%)
Itís still ongoing174 votes (60%)
Ryanair (2971 votes)
I won - the airline just paid up 274 votes (9%)
I won - but I had to fight (eg, appealed to the CAA/other body)120 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body580 votes (20%)
I lost - after appeal to the CAA/other body82 votes (3%)
Itís still ongoing1915 votes (64%)
SAS (152 votes)
I won - the airline just paid up 36 votes (24%)
I won - but I had to fight (eg, appealed to the CAA/other body)8 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body15 votes (10%)
I lost - after appeal to the CAA/other body4 votes (3%)
Itís still ongoing89 votes (59%)
Singapore Airlines (127 votes)
I won - the airline just paid up 22 votes (17%)
I won - but I had to fight (eg, appealed to the CAA/other body)8 votes (6%)
I lost Ė but I didnít appeal to the CAA/other body17 votes (13%)
I lost - after appeal to the CAA/other body7 votes (6%)
Itís still ongoing73 votes (57%)
South African Airways (38 votes)
I won - the airline just paid up 4 votes (11%)
I won - but I had to fight (eg, appealed to the CAA/other body)3 votes (8%)
I lost Ė but I didnít appeal to the CAA/other body9 votes (24%)
I lost - after appeal to the CAA/other body2 votes (5%)
Itís still ongoing20 votes (53%)
Swiss (227 votes)
I won - the airline just paid up 20 votes (9%)
I won - but I had to fight (eg, appealed to the CAA/other body)13 votes (6%)
I lost Ė but I didnít appeal to the CAA/other body36 votes (16%)
I lost - after appeal to the CAA/other body7 votes (3%)
Itís still ongoing151 votes (67%)
TAP Portugal (325 votes)
I won - the airline just paid up 40 votes (12%)
I won - but I had to fight (eg, appealed to the CAA/other body)25 votes (8%)
I lost Ė but I didnít appeal to the CAA/other body22 votes (7%)
I lost - after appeal to the CAA/other body4 votes (1%)
Itís still ongoing234 votes (72%)
Thai Airways (109 votes)
I won - the airline just paid up 15 votes (14%)
I won - but I had to fight (eg, appealed to the CAA/other body)4 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body6 votes (6%)
I lost - after appeal to the CAA/other body3 votes (3%)
Itís still ongoing81 votes (74%)
Thomas Cook (6799 votes)
I won - the airline just paid up 1298 votes (19%)
I won - but I had to fight (eg, appealed to the CAA/other body)379 votes (6%)
I lost Ė but I didnít appeal to the CAA/other body968 votes (14%)
I lost - after appeal to the CAA/other body388 votes (6%)
Itís still ongoing3766 votes (55%)
Thomson (7762 votes)
I won - the airline just paid up 713 votes (9%)
I won - but I had to fight (eg, appealed to the CAA/other body)385 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body1345 votes (17%)
I lost - after appeal to the CAA/other body376 votes (5%)
Itís still ongoing4943 votes (64%)
Turkish Airlines (268 votes)
I won - the airline just paid up 29 votes (11%)
I won - but I had to fight (eg, appealed to the CAA/other body)6 votes (2%)
I lost Ė but I didnít appeal to the CAA/other body24 votes (9%)
I lost - after appeal to the CAA/other body5 votes (2%)
Itís still ongoing204 votes (76%)
United (636 votes)
I won - the airline just paid up 110 votes (17%)
I won - but I had to fight (eg, appealed to the CAA/other body)38 votes (6%)
I lost Ė but I didnít appeal to the CAA/other body64 votes (10%)
I lost - after appeal to the CAA/other body25 votes (4%)
Itís still ongoing399 votes (63%)
US Airways (187 votes)
I won - the airline just paid up 31 votes (17%)
I won - but I had to fight (eg, appealed to the CAA/other body)8 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body22 votes (12%)
I lost - after appeal to the CAA/other body12 votes (6%)
Itís still ongoing114 votes (61%)
Virgin Atlantic (1618 votes)
I won - the airline just paid up 332 votes (21%)
I won - but I had to fight (eg, appealed to the CAA/other body)85 votes (5%)
I lost Ė but I didnít appeal to the CAA/other body396 votes (24%)
I lost - after appeal to the CAA/other body107 votes (7%)
Itís still ongoing698 votes (43%)
Wizz Air (466 votes)
I won - the airline just paid up 41 votes (9%)
I won - but I had to fight (eg, appealed to the CAA/other body)46 votes (10%)
I lost Ė but I didnít appeal to the CAA/other body64 votes (14%)
I lost - after appeal to the CAA/other body15 votes (3%)
Itís still ongoing300 votes (64%)
Other (1121 votes)
I won - the airline just paid up 136 votes (12%)
I won - but I had to fight (eg, appealed to the CAA/other body)46 votes (4%)
I lost Ė but I didnít appeal to the CAA/other body131 votes (12%)
I lost - after appeal to the CAA/other body50 votes (4%)
Itís still ongoing758 votes (68%)

                   50,452 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.