When you think of John Lewis you may picture the chain of department stores, but it's also an established broadband and home phone provider.
It offers a series of simple and straightforward packages with the reassurance of a household name.
What does John Lewis offer?
John Lewis offers three different broadband packages, depending on which speed you want, all of which come with line rental.
How good is John Lewis' customer service?
John Lewis’s customer service is rated ‘OK’ overall.
In our February 2022 poll, almost 43% of almost 200 John Lewis customers who answered scored it ‘great’ for customer service, and almost 25% rated it ‘poor’.
What John Lewis broadband speeds can I get?
John Lewis has three broadband packages, all of which include line rental and come on a 12-month contract. Its different packages are:
- Unlimited Broadband (10Mb)
- Fibre Broadband (36Mb) and
- Fibre Extra Broadband (66Mb)
John Lewis uses the Openreach network, so it’s available to the majority of households, but not all homes can get the faster speeds – use our postcode checker to see if you can get it. To find out which speed is right for you, see our Cheap Broadband guide.
John Lewis line rental
You'll need to take John Lewis's line rental if you're getting one of its broadband deals.
Line rental comes with unlimited evening and weekend calls to UK landlines & you can then choose from a number of call package add-ons, including Anytime and International Calls or Evening and Weekends.