Amazon Warehouse – get returned items or mildly damaged products for knock-down prices

Amazon Warehouse – get returned items or mildly damaged products for knock-down prices

Eg, £30 off a Nespresso machine, £250 off an HP laptop, etc

Ever wonder where your purchased goods go when you return them? It may be news to you that Amazon has its own little Aladdin's cave, full of preowned, used or open box products, all for a discounted price. MoneySavers rave about it, but can one customer's return really be someone else's treasure?

Amazon Warehouse. Those who know it, don't want to share it. It's almost like a secret club, where if you stumble upon it, you're hooked. But what is Amazon Warehouse and why do many of us not use it enough?

Well I want to pull out my fanfare trumpet and make a public announcement, and show you why I think it's a great way to not just save money, but to save second-hand stock. 


Extra 20% off Amazon Warehouse for Prime Day (13-14 Oct)

Prime members can get an extra 20% off on selected pre-owned or mildly damaged items at Amazon Warehouse* until 11.59pm on Wed 14 Oct for its Prime Day event (Wed 13 Oct to Thu 14 Oct). The discount will be applied automatically at the checkout and cannot be combined with other discounts.

When we checked on Tue 13 Oct, there were over 30,000 items included* across 32 departments. As Warehouse deals are very limited stock, deals can go quickly so make sure you check the item you select is still eligible for the extra 20% off. You should see a blue 'Prime Day deal' logo next to the product:

Amazon Warehouse products with 20% off will include the above slogan
Where to spot if an Amazon Warehouse deal has 20% off
  • When I checked at 5.31pm on Tue 13 Oct, I managed to find a Philips Hue Lightstrip set I've had my eye on (all year!) for £16 cheaper than it's original price. Philips rarely reduce its Hue range and as it was a 'Like New' product, I managed to get an extra 20% off with the Warehouse Prime Day discount:

    Philips Hue Lightstrip plus v3 white and colour LED (two metres) - £53.86 (norm £69.99 new, was £67.32 before discount).

What is Amazon Warehouse?

Amazon Warehouse* is a branch of Amazon where it sells customer returned and mildly damaged goods. It offers items that are in a good condition but don't meet Amazon's standard as 'new', so are sold at a discounted price. There may be the odd blemish on the box, cosmetic wear-and-tear or missing minor accessories like a manual, but items are almost as good as new, with defects most people wouldn't really care about – though you will get an idea of the defect before buying. 

These products also have the benefits of Amazon's fulfilment:

  • Stored, packed and dispatched by Amazon
  • Eligible for free delivery
  • 24/7 Amazon post-order customer service
  • Amazon handles customer returns

Not only do you receive Amazon's customer service, but the product will be under Amazon's returns policy*, which means if you're unhappy with your purchase, you'll be able to return it for a full refund within 30 days.

Normally with online purchases, you’ve 14 calendar days to say you’ll return and a further 14 days after to send the goods back, so this is just a bit longer and more flexible, rather than a huge perk. For more info on your statutory rights, see our consumer rights when buying goods online guide.

What conditions are the items are in?

The condition of the product is important, as it's what determines the price. Amazon says it 'thoroughly tests functionality and physical condition of each item' which gives the product a specific grade. Unfortunately you won't see an image of it (unless they state that you can request one), as turnover of items can be rather quick but there will be a short description, detailing the imperfections.

Here's a breakdown of what to expect when you're looking for a Warehouse deal:

Used – Like New 

A 'like new' item is in mint condition – there may be minor defect on the packaging from either being returned or damaged in the warehouses.

Used – Very Good

Any cosmetic damage – e.g minor cosmetic imperfection on top, front or sides of item. Item can come in original packaging as damaged or be repackaged.

Used – Good

A 'good' item will show slight signs of use and might have large cosmetic damage or blemishes and/or missing accessories. It’s possible the packaging has been replaced so that the product is protected.

Used – Acceptable

'Acceptable' items will show wear or major cosmetic damages such as cracks, holes or dents, but should still be usable. Again, it’s possible the packaging has been replaced so that the product is protected.

What can I get?

The Warehouse comes under a section on Amazon known as Amazon Warehouse deals*, where you can browse through 34 departments, including 'Computer & Accessories', 'Home & Kitchen', 'Toys', 'Video Games', 'Electronics & Photo' and plenty more. Score!

Amazon Warehouse currently has over 30,000 items in stock*, with more being added every day – though it's a bit of a lottery since it's all based on what has been returned or damaged in the Warehouse. Amazon encourages you to check back often and order quickly as stock can vary and I've noticed the good deals get snapped up pretty quick.

⚠️ Remember, items come and go in the Warehouse, so what you find one day could be gone the next. 
When I checked on Tue 29 Sep at 3.12pm I found:
  • Apple Macbook Air (13-inch, 8gb RAM, 256gb) – £821.16 in 'Good' condition (norm £948.99)
  • Samsung Galaxy S20 sim free smartphone (cloud blue) – £568.22 in 'Very Good' condition (norm £679.99)
  • Dyson Pure cool fan and purifier – £374.25 in 'Acceptable' condition (norm £529)

Earlier this month, I needed a new microwave so used the opportunity to put the Warehouse to the test. After eyeing up a nordic style heat zapper (norm £99), I explored my options on what various conditions I could purchase my new micro-machine at the time (Tue 1 Sep) on Amazon Warehouse.

I decided not to go for the cheapest option at £60ish (there were quite a few available) as they were described with 'large cosmetic imperfection(s) on top, front or sides of item.' As I scrolled down, I spotted one for £76ish, with the description: 

 Condition: Used – Very Good - Item will come repackaged

I have an Amazon Prime account so would normally get next day delivery, sadly the microwave couldn't commit as it was coming all the way from Scotland (and I'm based along the South Coast - shout out to Pompey!). Still, it took just two days to arrive in a big brown Amazon box, and when I opened it, here's what I received:

It was slightly confusing. I was expecting different packaging but it'd arrived in its original (slightly damaged) box, taped together like it had a last minute wardrobe malfunction, but was working the runway like a charm and still looked pretty intact. Inside the box was a manual and a microwave that looked brand spanking new:

No scratches or marks on my new microwave

I tested it with leftover soup (the bottom tier of foods that are easy to reheat) and it came out piping hot - Souperb!

Overall, I'm happy with my purchase and I'd say Amazon Warehouse is now the first place I look before jumping the gun and going for brand new. Of course, every user experience will be different and as stock will vary it's never certain you'll get a satisfactory purchase.

So, I asked our MSE Twitter fans if they knew about Amazon Warehouse and here's what our users had to say on what they've found in the past:

Matthew was buzzing to save £30 and his coffee machine is still full of beans today ☕

Lap-top of the pops for @pab962 (£500 saving wow!) 💻

  • Sandra was ep-elated to hear about the Warehouse! 🦵

    Karen's all ears, saving pounds on sounds for her son 🎧

    Watch out for this time-sensitive offer from Kam ⌚

    What noble advice to share, giving us a Ray of hope around Black Friday. Keep those eyes peeled! 👀

    Weld, weld, weld, look what Kenneth saved here (£60!) 🥽🔥

So what other items are worth considering? Well popular items I've heard and found to be worth having a nose at are:

  • Memory cards
  • Books
  • Kitchen utensils
  • Tools
  • Electric toothbrushes
  • Headphones
  • Video games
  • Smart watches

How do I find an Amazon Warehouse bargain?

There are various ways you can find Amazon's Warehouse deals. I find aimlessly browsing can get you stuck in a shopping blackhole and you can easily forget what you originally we're looking for. Here are the different ways you can look for a bargain.

1. If you know the type of item you want e.g a toaster, your best bet is to use the search tool bar at the top of the website.

Click the drop down menu on the left and select 'Amazon Warehouse'. You can then use the search bar to type in whatever product you're looking for and the results will appear with the filtered Warehouse items.

2. If you're looking at a specific item, another place to discover the Warehouse is on the product page.

If you're searching for something on Amazon's main site, once you click the item and open the product's page, you can then check to see if it's available for cheaper via Amazon Warehouse. Not all items will be available in the Warehouse, it's trial and error – so you may be out of luck.

When you're on the product page, just under the price is a 'New & Used' section (it will only appear if the item has used stock or other sellers are selling as 'new' are available). Click on the link, where you can find the Warehouse under the seller ‘Amazon Warehouse’:

Where you can find 'Amazon Warehouse' deals for that specific product

A list of options & short descriptions of what conditions the items are in

⚠️ Remember the seller needs to be 'Amazon Warehouse' in order for your product to be under Amazon's fulfilment and returns policy, as this is also where third party sellers sell its stock too. 

Amazon Warehouse isn't always top of the seller list as Amazon normally display in price order. This means that third party sellers can appear higher if they're slightly cheaper, so you may need to scroll down a bit to find 'em.

3. If you're using the Amazon app, you can access the Warehouse under 'Shop by Department'. 

To find Amazon Warehouse, click the menu button (three lines) and under 'Shop by Department', press 'See all' and select 'Amazon Warehouse deals'. You can then either search for something specific in the search bar, or click on one of the categories to browse.

Have you tried Amazon Warehouse before? Did you get a stud or a dud deal? Let us know your thoughts below or send us a tweet on Twitter.