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Frequently Asked Questions > The website... > Where is my cashback... > I haven't received my Energy Club cashback, what should I do?

I haven't received my Energy Club cashback, what should I do?

If you move to a supplier that we can switch you to, £12.50 cashback is paid for a single fuel switch, £25 if you switch both fuels. Cashback is paid into your bank account by MoneySupermarket  - who do the switches for us - around three months after switching. It will appear as "EnergyClubCashbk" and is paid every time you switch.

Sometimes there are special deals where you can get even more cashback. Usually with these deals, the supplier sends you the extra cashback and you'll still get the £25 from us.

If you've not received your cashback and it's been at least three months since you switched, please click the link below.


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Frequently Asked Questions > The website... > Where is my cashback... > I haven't received my Energy Club cashback, what should I do?