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Frequently Asked Questions > The forum... > The captcha / image verification won't work, what do I do now?

The captcha / image verification won't work, what do I do now?

Is the image verification box (captcha) giving you problems? Try these:

If the image isn't appearing, try clearing your cache (temporary internet files and cookies) and then refreshing the page. Refreshing the Recaptcha image a few times will usually yield a readable one.

If you're still unable to view the Captcha form image, and you're using Internet Explorer, please ensure you have the latest version by going to Start > All Programs > Windows Update, and then installing all the latest updates.

Alternatively, try using a different browser such as Mozilla Firefox or Google Chrome.

Please note, if you enter the characters incorrectly, you'll need to load a new set of characters by pressing refresh before trying again.

If you're still having problems, email the Forum Team.

Frequently Asked Questions > The forum... > The captcha / image verification won't work, what do I do now?