The MoneySaving Forum: join to chat & swap tips with other MoneySavers. Learn how in the Forum Introduction Guide

Contacts / FAQs / Help

Get help, give feedback, find media contacts & more

The main site and tools

Frequently Asked Questions > The website... > Where is my cashback... > Where is my gas & electricity cashback?

Where is my gas & electricity cashback?

  1. It normally takes up to 12 weeks from being with the new supplier. If you haven’t waited that long, please be patient (see full Gas & Elec Cashback info).
  2. You only get cashback via the special links. So you’ll only get it if you used the special links on MoneySavingExpert.com to go to the comparison sites, eg, MoneySupermarket or Energyhelpline.
  3. You only get cashback if your switch goes through. If you used these links, you only get cashback if the site could then switch you – and your switch goes through.
  4. MoneySavingExpert.com doesn’t pay cashback – the comparison sites do. We just badger them into offering it. If it’s late, contact them direct.  If they’re still not paying and you’re entitled, click below.

Contact us:

Frequently Asked Questions > The website... > Where is my cashback... > Where is my gas & electricity cashback?