MSE News

Lloyds, Halifax and Bank of Scotland customers unable to make Faster Payments

Lloyds, Halifax and Bank of Scotland have apologised to customers after many reported being unable to make payments today.

Update 5pm Friday 18 January: As of Friday at 5pm customers were still complaining about the issue on social media.

Customers of the banks have reported issues making Faster Payments – which are bank transfers that usually happen instantly, but can take up to two hours.

There have also been reported difficulties getting through to the banks' customer service teams, as phone lines appear to have been experiencing high volumes of calls.

Issues with Faster Payments began being flagged on social media at around 9am this morning and the banks confirmed the problems at lunchtime, saying they were working to fix them "as quickly as possible".

What do the customers say?

Lloyds, Halifax and Bank of Scotland customers have reported the problems on social media:

What do the banks say?

Bank of Scotland, Halifax and Lloyds' Twitter accounts have all posted the same statement: "We are aware that some customers are experiencing problems with making Faster Payments. We are working to resolve the issue as quickly as possible.

"We would like to assure customers they will not be out of pocket as a result of this issue, and apologise for any inconvenience caused."

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