A large number of Barclays customers were left unable to pay with their debit cards, make ATM withdrawals or use some other services after the bank was hit by major IT problems on Saturday.
The bank apologised and said that "technical difficulties" had affected "some digital services" for some of its 15 million customers on Saturday afternoon. The problem is understood to have been due to an internal systems issue and was not the result of a cyber-attack.
Telephone banking and app and in-branch payments are also thought to have been hit by the outage.
A spokesperson told MoneySavingExpert.com that the issue was largely resolved by 4.30pm, but that the fix was rolled out gradually meaning that a few customers still had issues after this. At 9.30pm on Saturday the bank tweeted: "Everything is resolved now – sorry for any inconvenience."
However, reports from users of ongoing problems with app and online transactions continued. If you're still having problems, let us know at email@example.com.
For help choosing the best bank account and our current top picks, see our Best Bank Accounts guide.
Get Our Free Money Tips Email!
'I can't use my debit card and can't even withdraw cash'
Furious Barclays customers affected by the outage used Twitter to complain – here are a few of the tweets we've seen.
So Barclays have been down all day- meaning I can't use my debit card, and can't even withdraw cash from ATM. 🙃🙃🙃🙃🙃— Olivia Cook (@oliviaaimee) February 25, 2017
@BarclaysUK dreadful. Just had to tell my tattoo artist I couldn't pay him half way through. Now in the pub for dinner but guess what— Theodore Bundy (@Ted_BundyBRUH) February 25, 2017
If you're a Barclays customer and you want to complain, you can do so using the free Resolver* online complaints tool.
On Our Forums
Have your say
What the * means above
If a link has an * by it, that means it is an affiliated link and therefore it helps MoneySavingExpert stay free to use, as it is tracked to us. If you go through it, it can sometimes result in a payment or benefit to the site. It's worth noting this means the third party used may be named on any credit agreements.
You shouldn't notice any difference and the link will never negatively impact the product. Plus the editorial line (the things we write) is NEVER impacted by these links. We aim to look at all available products. If it isn't possible to get an affiliate link for the top deal, it is still included in exactly the same way, just with a non-paying link. For more details, read How This Site Is Financed.
Duplicate links of the * links above for the sake of transparency, but this version doesn't help MoneySavingExpert.com: Resolver