Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

The MoneySaving Forum: join to chat & swap tips with other MoneySavers. Learn how in the Forum Introduction Guide

MSE News

Ofcom

Suggest A Story

Got a money-related news story that affects you? Let us know.

EMAIL US

Martin Lewis
Get Our Free Money Tips Email!

Older News Stories

Ofcom investigates Virgin Media over £240 exit fees

Ofcom is investigating Virgin Media over exit fees when customers move to an area where Virgin's service is unavailable

Three fined £1.9 million over 999 calls

Mobile firm Three has been fined £1.9 million for failing to ensure customers could always call 999

Mobile phone customers could switch network with a single text to their old provider, Ofcom suggests

New proposals from Ofcom would allow mobile phone customers to switch suppliers with just a single text if adopted

Ofcom proposes automatic compensation for broadband and landline customers

Broadband and landline customers could pocket up to £185m in compensation payouts each year under new Ofcom proposals

Plusnet fined £880,000 for billing former customers

The BT-owned telecoms firm has overcharged 1,000 people by more than £500,000 in total

BT landline-only customers could save £5 a month due to Ofcom price cut

The telecoms regulator may step in to protect elderly and vulnerable customers from line rental price hikes

'I was charged £10,500 for data on my dongle' – if your usage isn't capped, watch out

A Vodafone customer has racked up an astonishing bill after exceeding the data allowance on his uncapped Wi-Fi dongle

Sky TV customers set to lose 13 channels this week – can you get a refund or cancel penalty-free?

Sky TV customers face losing 13 channels from their screens from 1 February, including Eurosport, Animal Planet and TLC

Sky hikes line rental, TV and broadband packages AND call costs – your rights

Line rental will rise from £17.40/mth to £18.99/mth on 1 March 2017 for all but landline-only Sky customers

Vodafone still getting far more complaints than its rivals – check your bill NOW

The company is once again the most complained-about mobile provider according to telecoms regulator Ofcom

Ofcom to probe standalone landline prices

The regulator is concerned price rises could be hitting the elderly and vulnerable particularly hard

Huge fine for Vodafone over billing and complaints handling – check your bill NOW for errors

Vodafone has been fined more than £4.6 million after Ofcom found issues with PAYG billing and complaints handling

Get Our Free Money Tips Email!

For all the latest deals, guides and loopholes - join the 12m who get it. Don't miss out