Proposed rule changes mean big broadband firms will have to let customers quit if they fail to provide minimum speeds.
Five million Virgin Media home phone, broadband and TV customers will be hit with price rises of up to £48 a year
A Vodafone customer who disputed a dongle bill has won a maximum £10,000 ombudsman payout
Suggest A Story
Got a money-related news story that affects you? Let us know.
Get Our Free Money Tips Email!
Older News Stories
Ofcom is investigating Virgin Media over exit fees when customers move to an area where Virgin's service is unavailable
Mobile firm Three has been fined £1.9 million for failing to ensure customers could always call 999
Mobile phone customers could switch network with a single text to their old provider, Ofcom suggests
New proposals from Ofcom would allow mobile phone customers to switch suppliers with just a single text if adopted
Broadband and landline customers could pocket up to £185m in compensation payouts each year under new Ofcom proposals
The BT-owned telecoms firm has overcharged 1,000 people by more than £500,000 in total
The telecoms regulator may step in to protect elderly and vulnerable customers from line rental price hikes
A Vodafone customer has racked up an astonishing bill after exceeding the data allowance on his uncapped Wi-Fi dongle
Sky TV customers face losing 13 channels from their screens from 1 February, including Eurosport, Animal Planet and TLC
Line rental will rise from £17.40/mth to £18.99/mth on 1 March 2017 for all but landline-only Sky customers
The company is once again the most complained-about mobile provider according to telecoms regulator Ofcom
The regulator is concerned price rises could be hitting the elderly and vulnerable particularly hard
Vodafone has been fined more than £4.6 million after Ofcom found issues with PAYG billing and complaints handling