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Older News Stories

Ofgem set to tighten up checks on smaller energy companies

Ofgem is finally looking to clamp down on energy suppliers with poor customer service and those that risk going bust

SSE to pay £1 million over annual statement error

SSE is to pay £1 million after sending 580,000 pre-payment customers 'inaccurate and misleading information'

Energy firm Iresa faces extended ban on taking on new customers

Small energy supplier Iresa is facing what is essentially an indefinite ban on taking on new customers

Ofgem investigates Utility Warehouse over how it handles customers in debt

Utility Warehouse is being investigated by Ofgem over the way it manages its customers that get into debt

Ofgem alleges competition law breach by 'E' and Economy Energy

Energy regulator Ofgem has alleged that suppliers E (Gas and Electricity) and Economy Energy breached competition law

Energy firm reviews switching letters after exit fees error

Green Star Energy has been wrongly telling some customers nearing the end of their fix they'll have to pay exit fees

Energy back-billing ban now in force

From today all energy firms are banned from back-billing customers beyond 12 months if the delay is not their fault

Energy firm Iresa banned from taking on new customers

Iresa has been banned from taking on new customers, increasing direct debits and asking for one-off-payments

Back-billing ban to apply to all energy firms

All energy firms will be banned from back-billing customers for more than 12 months under stricter new rules

Energy switching hits nine-year high as consumers flood to smaller suppliers

More than five million customers switched their energy deals last year and over half moved to smaller suppliers

Ofgem to trial collective energy deal for 50,000 customers who haven't switched in 3+ years

Ofgem announces collective energy deal for 50,000 who haven't switched in three years – here's what we know so far

Five million households could see energy bills rise in April as Ofgem hikes price cap

Around five million households could see their bills rise by £58 a year

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