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MSE News

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Older News Stories

New rail ombudsman to handle passenger complaints

All train companies will be obliged to join a new rail ombudsman being launched to handle complaints from passengers

Ombudsman to stop handling housing complaints

Ombudsman Services is to stop taking property complaints after claiming it can only offer a "broken solution"

‘O2 charged me 100x more than it said for roaming – it failed to grasp the difference between 0.99p and 99p’

A MoneySaver has won an apology, refund and compensation from mobile phone firm O2

MSE tells MPs of need for urgent reform to ombudsman ‘farce’

MoneySavingExpert.com is calling on the Government to overhaul the 'farcical' ombudsmen complaints route

Vodafone ordered to reduce customer's £10,500 data bill

Ombudsman rules the bill should be cut by 75% after investigation finds Vodafone was partly to blame

MPs turn to MoneySavingExpert.com for report on ombudsmen effectiveness

MoneySavingExpert.com has been asked to write a report on the effectiveness of ombudsmen by a group of cross-party MPs

Extra Energy bottom of complaints table once again amid ongoing Ofgem probe

Embattled energy supplier Extra Energy has once again been ranked bottom of the Citizens Advice performance table

Victims of muggings chased for £1,000s in charges by Vodafone – what you can do to protect your phone from thieves

Vodafone customers mugged on holiday have been pursued for more than a year for £1000s by the mobile operator

Mastercard faces landmark legal claim seeking £100s in damages for 40 million UK shoppers

An unprecedented legal bid to secure £19bn compensation from Mastercard has been launched that could net customers £100s

Record number of complaints against Extra Energy helps spark Ofgem investigation

An investigation into Extra Energy has been launched by Ofgem after a record number of complaints to Citizens Advice

Energy firms offer 10-point switching guarantee

Customers switching between certain energy suppliers will now benefit from 10 'commitments' guaranteeing them a smooth a

Complaints about energy firms rise by nearly a quarter in a year

Consumer complaints about energy firms shot up by 23% last year

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