The rail industry has appointed the ‘Dispute Resolution Ombudsman’ as its ombudsman
Scores of customers of Toto Energy have vented their anger over its 'hopeless service' and serious failings
Consumers experienced 173 million issues with products and services in 2017 but less than one in three were reported
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All train companies will be obliged to join a new rail ombudsman being launched to handle complaints from passengers
Ombudsman Services is to stop taking property complaints after claiming it can only offer a "broken solution"
‘O2 charged me 100x more than it said for roaming – it failed to grasp the difference between 0.99p and 99p’
A MoneySaver has won an apology, refund and compensation from mobile phone firm O2
MoneySavingExpert.com is calling on the Government to overhaul the 'farcical' ombudsmen complaints route
Ombudsman rules the bill should be cut by 75% after investigation finds Vodafone was partly to blame
MoneySavingExpert.com has been asked to write a report on the effectiveness of ombudsmen by a group of cross-party MPs
Embattled energy supplier Extra Energy has once again been ranked bottom of the Citizens Advice performance table
Victims of muggings chased for £1,000s in charges by Vodafone – what you can do to protect your phone from thieves
Vodafone customers mugged on holiday have been pursued for more than a year for £1000s by the mobile operator
An unprecedented legal bid to secure £19bn compensation from Mastercard has been launched that could net customers £100s
An investigation into Extra Energy has been launched by Ofgem after a record number of complaints to Citizens Advice
Customers switching between certain energy suppliers will now benefit from 10 'commitments' guaranteeing them a smooth a
Consumer complaints about energy firms shot up by 23% last year