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MSE News

Ombudsman_Services

Martin Lewis
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Older News Stories

MSE tells MPs of need for urgent reform to ombudsman ‘farce’

MoneySavingExpert.com is calling on the Government to overhaul the 'farcical' ombudsmen complaints route

Vodafone ordered to reduce customer's £10,500 data bill

Ombudsman rules the bill should be cut by 75% after investigation finds Vodafone was partly to blame

MPs turn to MoneySavingExpert.com for report on ombudsmen effectiveness

MoneySavingExpert.com has been asked to write a report on the effectiveness of ombudsmen by a group of cross-party MPs

Extra Energy bottom of complaints table once again amid ongoing Ofgem probe

Embattled energy supplier Extra Energy has once again been ranked bottom of the Citizens Advice performance table

Victims of muggings chased for £1,000s in charges by Vodafone – what you can do to protect your phone from thieves

Vodafone customers mugged on holiday have been pursued for more than a year for £1000s by the mobile operator

Mastercard faces landmark legal claim seeking £100s in damages for 40 million UK shoppers

An unprecedented legal bid to secure £19bn compensation from Mastercard has been launched that could net customers £100s

Record number of complaints against Extra Energy helps spark Ofgem investigation

An investigation into Extra Energy has been launched by Ofgem after a record number of complaints to Citizens Advice

Energy firms offer 10-point switching guarantee

Customers switching between certain energy suppliers will now benefit from 10 'commitments' guaranteeing them a smooth a

Complaints about energy firms rise by nearly a quarter in a year

Consumer complaints about energy firms shot up by 23% last year

Ryanair passengers to be able to complain to Ombudsman Services

Passengers flying with Ryanair will soon be able to get a legally binding decision on flight delay gripes

Co-op Energy blames IT problems as it tops complaints list

The Ombudsman Services received 136 complaints per 100,000 customers about Co-op Energy in the three months to September

Airline passengers to get ombudsman, but they may have to wait till spring to use it

Ombudsman Services has been approved to take on complaints about airlines and to deliver legally binding decisions

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