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Older News Stories

Heathrow flights cancelled and delayed amid heavy fog – your rights

More than 10,000 passengers flying in and out of London Heathrow have been affected by cancellations and delays

Holidaymakers to be flown out of The Gambia amid political unrest – your rights if you've booked a trip

Thousands of holidaymakers in The Gambia are to be flown home amid political unrest

Fighting Ryanair for flight delay compensation? Now it says you CAN go to a UK court – if you claim direct

Budget airline Ryanair has declared it WILL recognise the jurisdiction of British courts in flight delay claims

Extra Energy blames delays in refunding in-credit ex-customers on IT glitch

Former customers of Extra Energy have been left waiting months for energy bill refunds

American Apparel UK goes into administration – your gift card, return and refund rights

Customers are now unable to use their gift cards or get refunds for returned items

Tesco Bank hacked – your rights and how to get a refund

Thousands of Tesco Bank current accounts were compromised by fraudsters over the weekend

10,000s of NHS staff facing tax reclaim chaos

More than 16,000 NHS workers who overpaid tax and national insurance while training have applied for a refund

Leeds collections firm to write off £414m of customer debt over 'historic failings'

Debt purchase and collections company Motormile Finance UK has agreed to provide redress to more than 500,000 customers

John Lewis credit card-holders struggle to resolve payment issues after website outage

Customers say they are still battling to get through to the retailer as problems enter their third week

1,000s warned to check their insurance after Enterprise Insurance goes bust

Thousands of Enterprise Insurance customers will start to receive automatic compensation for defunct motor policies

Most UK businesses don't properly understand rules on 'unfair terms' – know your rights

The majority of businesses in the UK don't understand rules around 'unfair terms' in relation to consumer rights law

Compensation to be made compulsory for train delays of over 15 minutes

The DfT has unveiled its 'Delay Repay 15' scheme that'll pay compensation for delays of more than 15 minutes

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