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Older News Stories

TSB customers locked out of their accounts AGAIN

Some TSB customers reported problems accessing their online banking and mobile app after another IT update

Banks asked how prepared they are for TSB-style meltdown

Banks are being asked how well prepared they are for a cyber attack or TSB-style IT meltdown by the Bank of England

75,000+ TSB complaints STILL unresolved - despite many customers waiting more than eight weeks

Tens of thousands of TSB customers are still waiting for their complaints about the bank's IT meltdown to be addressed

1,300 TSB customers have lost money to fraudsters, MPs told

The FCA warned that 40% of calls were still being abandoned and fraud victims have not been repaid quickly enough

Martin Lewis hands MPs list of key questions TSB must answer

MoneySavingExpert.com founder Martin Lewis has written to the chair of the Treasury Committee Nicky Morgan

TSB opens account and issues debit card to customer who died last year

TSB has apologised after it opened a new current account and sent a debit card to a man who passed away in 2017

New TSB blunder as customers receive apology letters addressed to others

TSB customers are receiving letters addressed to other customers in the latest blunder since the bank's IT meltdown

TSB still can't say when its IT problems will be fixed - over a month after they started

TSB still hasn't given a fixed date on when its IT problems will be fully fixed - over a month after they started

TSB cancels direct debits of customers who've switched away - and claims they've DIED

TSB has apologised after it apparently cancelled former customers' direct debits and told the firms they were dead

Revealed: 300+ reports of TSB scams to fraud police

Action Fraud has had more than 300 reports of fake emails, texts and calls from fraudsters pretending to be from TSB

TSB to refund fraud victims as cancer patient has 29,000 payout stolen

A cancer patient has had her 29,000 critical illness insurance payout stolen, MoneySavingExpert.com can reveal

'I lost 17,000 from my TSB account after fraudster's call'

A vet who was called by a fraudster pretending to be from TSB has told how she lost 17,000 in a matter of minutes

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