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MSE News

Utilities & Phones

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Older News Stories

Apple cuts cost of replacing iPhone batteries

Apple reduces the price of replacement batteries for some iPhone models

Toto Energy makes U-turn on price hike

Toto Energy has cancelled a steep price hike for some of its customers after admitting to a price guarantee 'misprint'

Energy firms' customer service getting worse, MSE poll finds

The number of customers ranking their energy company's customer service as 'poor' has increased at ALL firms

British Gas warns 1,600 customers their login details may have been accessed by 'third party'

British Gas customers' account numbers, names and email addresses may have been involved in a breach of security

Energy costs continue to soar, MSE Bills Tracker shows

Energy costs are rising at their fastest pace in almost four years, according to the MSE Bills Tracker

Most households STILL stuck on 'poor-value' standard energy tariffs

Over half of households are still on pricey standard variable energy tariffs

Mobile phone users to be able to switch providers with a single text

Mobile phone customers will soon be able to switch provider by sending a free text

Sky to overhaul TV packages - what it means for you

Sky is to overhaul its TV packages – if you're a customer, here's what you need to know

Vodafone refunds customers left out of pocket by roaming changes as Ofcom steps in

Regulator Ofcom has intervened after a change to Vodafone's roaming policy left some customers out of pocket

Three customer? You can now roam for free in 11 extra destinations

Three has announced that many customers will be able to use their phones at no extra cost in a further 11 places

‘O2 charged me 100x more than it said for roaming – it failed to grasp the difference between 0.99p and 99p’

A MoneySaver has won an apology, refund and compensation from mobile phone firm O2

Npower and E.on 'sorry' for misleading customers after MSE exit fees campaign

Npower and E.on have apologised to customers after the regulator found they were wrongly told they faced switching fees

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