How do you rate your bank account's service?MoneySaving Poll Results

Souk

We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from more than six months ago.


Results

Bank of Scotland (113 votes)
I'm usually in credit – POOR service in last 6 months13 votes (12%)
I'm usually in credit – OK service in last 6 months39 votes (35%)
I'm usually in credit – GREAT service in last 6 months53 votes (47%)
I'm usually overdrawn – POOR service in last 6 months5 votes (4%)
I'm usually overdrawn – OK service in last 6 months1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months2 votes (2%)
Barclays Bank (487 votes)
I'm usually in credit – POOR service in last 6 months83 votes (17%)
I'm usually in credit – OK service in last 6 months158 votes (32%)
I'm usually in credit – GREAT service in last 6 months196 votes (40%)
I'm usually overdrawn – POOR service in last 6 months19 votes (4%)
I'm usually overdrawn – OK service in last 6 months16 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months15 votes (3%)
Cahoot (17 votes)
I'm usually in credit – POOR service in last 6 months1 votes (6%)
I'm usually in credit – OK service in last 6 months7 votes (41%)
I'm usually in credit – GREAT service in last 6 months6 votes (35%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months1 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months2 votes (12%)
Clydesdale (49 votes)
I'm usually in credit – POOR service in last 6 months6 votes (12%)
I'm usually in credit – OK service in last 6 months20 votes (41%)
I'm usually in credit – GREAT service in last 6 months20 votes (41%)
I'm usually overdrawn – POOR service in last 6 months3 votes (6%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Co-op Bank (241 votes)
I'm usually in credit – POOR service in last 6 months12 votes (5%)
I'm usually in credit – OK service in last 6 months51 votes (21%)
I'm usually in credit – GREAT service in last 6 months161 votes (67%)
I'm usually overdrawn – POOR service in last 6 months1 votes (0%)
I'm usually overdrawn – OK service in last 6 months2 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months14 votes (6%)
First Direct (1091 votes)
I'm usually in credit – POOR service in last 6 months29 votes (3%)
I'm usually in credit – OK service in last 6 months64 votes (6%)
I'm usually in credit – GREAT service in last 6 months899 votes (82%)
I'm usually overdrawn – POOR service in last 6 months2 votes (0%)
I'm usually overdrawn – OK service in last 6 months4 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months93 votes (9%)
Halifax Reward account ONLY - other Halifax below (467 votes)
I'm usually in credit – POOR service in last 6 months22 votes (5%)
I'm usually in credit – OK service in last 6 months143 votes (31%)
I'm usually in credit – GREAT service in last 6 months282 votes (60%)
I'm usually overdrawn – POOR service in last 6 months4 votes (1%)
I'm usually overdrawn – OK service in last 6 months9 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months7 votes (1%)
Halifax accounts - EXCLUDING the Reward account (157 votes)
I'm usually in credit – POOR service in last 6 months17 votes (11%)
I'm usually in credit – OK service in last 6 months61 votes (39%)
I'm usually in credit – GREAT service in last 6 months70 votes (45%)
I'm usually overdrawn – POOR service in last 6 months5 votes (3%)
I'm usually overdrawn – OK service in last 6 months2 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months2 votes (1%)
HSBC (432 votes)
I'm usually in credit – POOR service in last 6 months69 votes (16%)
I'm usually in credit – OK service in last 6 months165 votes (38%)
I'm usually in credit – GREAT service in last 6 months149 votes (34%)
I'm usually overdrawn – POOR service in last 6 months9 votes (2%)
I'm usually overdrawn – OK service in last 6 months24 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months16 votes (4%)
Lloyds (611 votes)
I'm usually in credit – POOR service in last 6 months70 votes (11%)
I'm usually in credit – OK service in last 6 months197 votes (32%)
I'm usually in credit – GREAT service in last 6 months290 votes (47%)
I'm usually overdrawn – POOR service in last 6 months21 votes (3%)
I'm usually overdrawn – OK service in last 6 months20 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months13 votes (2%)
M&S Bank (81 votes)
I'm usually in credit – POOR service in last 6 months10 votes (12%)
I'm usually in credit – OK service in last 6 months16 votes (20%)
I'm usually in credit – GREAT service in last 6 months48 votes (59%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months5 votes (6%)
Metro Bank (52 votes)
I'm usually in credit – POOR service in last 6 months2 votes (4%)
I'm usually in credit – OK service in last 6 months1 votes (2%)
I'm usually in credit – GREAT service in last 6 months45 votes (87%)
I'm usually overdrawn – POOR service in last 6 months1 votes (2%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months3 votes (6%)
Nationwide Building Society (1042 votes)
I'm usually in credit – POOR service in last 6 months39 votes (4%)
I'm usually in credit – OK service in last 6 months160 votes (15%)
I'm usually in credit – GREAT service in last 6 months785 votes (75%)
I'm usually overdrawn – POOR service in last 6 months4 votes (0%)
I'm usually overdrawn – OK service in last 6 months14 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months40 votes (4%)
NatWest (552 votes)
I'm usually in credit – POOR service in last 6 months83 votes (15%)
I'm usually in credit – OK service in last 6 months171 votes (31%)
I'm usually in credit – GREAT service in last 6 months230 votes (42%)
I'm usually overdrawn – POOR service in last 6 months16 votes (3%)
I'm usually overdrawn – OK service in last 6 months27 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months25 votes (5%)
Norwich and Peterborough Building Society (25 votes)
I'm usually in credit – POOR service in last 6 months0 votes (0%)
I'm usually in credit – OK service in last 6 months7 votes (28%)
I'm usually in credit – GREAT service in last 6 months17 votes (68%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (4%)
Royal Bank of Scotland (171 votes)
I'm usually in credit – POOR service in last 6 months30 votes (18%)
I'm usually in credit – OK service in last 6 months51 votes (30%)
I'm usually in credit – GREAT service in last 6 months72 votes (42%)
I'm usually overdrawn – POOR service in last 6 months2 votes (1%)
I'm usually overdrawn – OK service in last 6 months5 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months11 votes (6%)
Santander 123 account ONLY - other Santander below (1149 votes)
I'm usually in credit – POOR service in last 6 months37 votes (3%)
I'm usually in credit – OK service in last 6 months234 votes (20%)
I'm usually in credit – GREAT service in last 6 months859 votes (75%)
I'm usually overdrawn – POOR service in last 6 months4 votes (0%)
I'm usually overdrawn – OK service in last 6 months7 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months8 votes (1%)
Santander accounts - EXCLUDING Santander 123 (298 votes)
I'm usually in credit – POOR service in last 6 months35 votes (12%)
I'm usually in credit – OK service in last 6 months87 votes (29%)
I'm usually in credit – GREAT service in last 6 months154 votes (52%)
I'm usually overdrawn – POOR service in last 6 months8 votes (3%)
I'm usually overdrawn – OK service in last 6 months5 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months9 votes (3%)
Smile (85 votes)
I'm usually in credit – POOR service in last 6 months3 votes (4%)
I'm usually in credit – OK service in last 6 months19 votes (22%)
I'm usually in credit – GREAT service in last 6 months56 votes (66%)
I'm usually overdrawn – POOR service in last 6 months1 votes (1%)
I'm usually overdrawn – OK service in last 6 months2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months4 votes (5%)
Tesco Bank (58 votes)
I'm usually in credit – POOR service in last 6 months2 votes (3%)
I'm usually in credit – OK service in last 6 months14 votes (24%)
I'm usually in credit – GREAT service in last 6 months41 votes (71%)
I'm usually overdrawn – POOR service in last 6 months1 votes (2%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Think Money (130 votes)
I'm usually in credit – POOR service in last 6 months11 votes (8%)
I'm usually in credit – OK service in last 6 months30 votes (23%)
I'm usually in credit – GREAT service in last 6 months85 votes (65%)
I'm usually overdrawn – POOR service in last 6 months1 votes (1%)
I'm usually overdrawn – OK service in last 6 months2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (1%)
TSB (428 votes)
I'm usually in credit – POOR service in last 6 months24 votes (6%)
I'm usually in credit – OK service in last 6 months92 votes (21%)
I'm usually in credit – GREAT service in last 6 months298 votes (70%)
I'm usually overdrawn – POOR service in last 6 months4 votes (1%)
I'm usually overdrawn – OK service in last 6 months2 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months8 votes (2%)
Ulster Bank (28 votes)
I'm usually in credit – POOR service in last 6 months2 votes (7%)
I'm usually in credit – OK service in last 6 months10 votes (36%)
I'm usually in credit – GREAT service in last 6 months15 votes (54%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months1 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Virgin Money (43 votes)
I'm usually in credit – OK service in last 6 months13 votes (30%)
I'm usually in credit – GREAT service in last 6 months27 votes (63%)
I'm usually overdrawn – POOR service in last 6 months1 votes (2%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
I'm usually in credit – POOR service in last 6 months2 votes (5%)
Yorkshire Bank (157 votes)
I'm usually in credit – POOR service in last 6 months27 votes (17%)
I'm usually in credit – OK service in last 6 months53 votes (34%)
I'm usually in credit – GREAT service in last 6 months65 votes (41%)
I'm usually overdrawn – POOR service in last 6 months3 votes (2%)
I'm usually overdrawn – OK service in last 6 months3 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months6 votes (4%)
Your local credit union (35 votes)
I'm usually in credit – POOR service in last 6 months5 votes (14%)
I'm usually in credit – OK service in last 6 months12 votes (34%)
I'm usually in credit – GREAT service in last 6 months18 votes (51%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
I don’t have a current account or I don't have a current account with one of the providers listed above (41 votes)
 41 votes (100%)

                   8,040 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.