Has your energy firm's recent service been good?MoneySaving Poll Results

Souk

Winter’s coming! We’re all about slashing your energy bills (do a five-min comparison) but service counts too. So every six months we test recent customer service…

Please rate your current supplier’s SERVICE (not price) IN THE LAST SIX MONTHS. If you’ve gas & elec with different firms, rate both.



Results

British Gas / Scottish Gas (843 votes)
Great392 votes (47%)
OK235 votes (28%)
Poor216 votes (26%)
EDF (447 votes)
Great266 votes (60%)
OK128 votes (29%)
Poor53 votes (12%)
E.on (601 votes)
Great360 votes (60%)
OK162 votes (27%)
Poor79 votes (13%)
Npower (363 votes)
Great80 votes (22%)
OK96 votes (26%)
Poor187 votes (52%)
Scottish Power (452 votes)
Great149 votes (33%)
OK106 votes (23%)
Poor197 votes (44%)
SSE (204 votes)
Great119 votes (58%)
OK49 votes (24%)
Poor36 votes (18%)
Affect Energy (31 votes)
Great28 votes (90%)
OK1 votes (3%)
Poor2 votes (6%)
Atlantic (SSE) (14 votes)
Great9 votes (64%)
OK4 votes (29%)
Poor1 votes (7%)
Avro Energy (43 votes)
Great 27 votes (63%)
OK11 votes (26%)
Poor5 votes (12%)
Better Energy Supply (8 votes)
Great6 votes (75%)
OK1 votes (13%)
Poor1 votes (13%)
Brighter World Energy (2 votes)
Great1 votes (50%)
OK1 votes (50%)
Poor0 votes (0%)
Bristol Energy (25 votes)
Great17 votes (68%)
OK2 votes (8%)
Poor6 votes (24%)
Bulb Energy (21 votes)
Great19 votes (90%)
OK1 votes (5%)
Poor1 votes (5%)
Cardiff Energy Supply Limited (3 votes)
Great1 votes (33%)
OK1 votes (33%)
Poor1 votes (33%)
Co-operative Energy (131 votes)
Great28 votes (21%)
OK29 votes (22%)
Poor74 votes (56%)
Daligas (20 votes)
Great8 votes (40%)
OK9 votes (45%)
Poor3 votes (15%)
E (formerly Lorimer Power and Epower) (2 votes)
Great1 votes (50%)
OK0 votes (0%)
Poor1 votes (50%)
Ebico (32 votes)
Great29 votes (91%)
OK3 votes (9%)
Poor0 votes (0%)
Economy Energy (4 votes)
Great1 votes (25%)
OK1 votes (25%)
Poor2 votes (50%)
Ecotricity (61 votes)
Great48 votes (79%)
OK4 votes (7%)
Poor9 votes (15%)
EnergySW (1 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor1 votes (100%)
Entice Energy (3 votes)
Great1 votes (33%)
OK1 votes (33%)
Poor1 votes (33%)
Extra Energy (152 votes)
Great16 votes (11%)
OK26 votes (17%)
Poor110 votes (72%)
Fairer Power (4 votes)
Great2 votes (50%)
OK2 votes (50%)
Poor0 votes (0%)
First Utility (449 votes)
Great269 votes (60%)
OK93 votes (21%)
Poor87 votes (19%)
Flow Energy (138 votes)
Great106 votes (77%)
OK22 votes (16%)
Poor10 votes (7%)
Future Energy (4 votes)
Great3 votes (75%)
OK1 votes (25%)
Poor0 votes (0%)
GB Energy Supply (274 votes)
Great125 votes (46%)
OK49 votes (18%)
Poor100 votes (36%)
GnERGY (14 votes)
Great9 votes (64%)
OK5 votes (36%)
Poor0 votes (0%)
Go Effortless Energy (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Good Energy (217 votes)
Great190 votes (88%)
OK3 votes (1%)
Poor24 votes (11%)
Green Energy (10 votes)
Great9 votes (90%)
OK1 votes (10%)
Poor0 votes (0%)
Green Star Energy (54 votes)
Great28 votes (52%)
OK9 votes (17%)
Poor17 votes (31%)
Iresa Limited (8 votes)
Great2 votes (25%)
OK2 votes (25%)
Poor4 votes (50%)
iSupplyEnergy (24 votes)
Great9 votes (38%)
OK6 votes (25%)
Poor9 votes (38%)
LoCO2 Energy (4 votes)
Great3 votes (75%)
OK1 votes (25%)
Poor0 votes (0%)
M&S Energy (7 votes)
Great5 votes (71%)
OK1 votes (14%)
Poor1 votes (14%)
Octopus Energy (24 votes)
Great22 votes (92%)
OK1 votes (4%)
Poor1 votes (4%)
Ovo Energy (690 votes)
Great595 votes (86%)
OK53 votes (8%)
Poor42 votes (6%)
Peterborough Energy (1 votes)
Great1 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Places for People Energy (18 votes)
Great15 votes (83%)
OK3 votes (17%)
Poor0 votes (0%)
Robin Hood Energy (26 votes)
Great20 votes (77%)
OK0 votes (0%)
Poor6 votes (23%)
Sainsbury’s Energy (110 votes)
Great76 votes (69%)
OK27 votes (25%)
Poor7 votes (6%)
Scottish Hydro (SSE) (27 votes)
Great13 votes (48%)
OK4 votes (15%)
Poor10 votes (37%)
So Energy (28 votes)
Great22 votes (79%)
OK4 votes (14%)
Poor2 votes (7%)
Southend Energy (3 votes)
Great1 votes (33%)
OK1 votes (33%)
Poor1 votes (33%)
Southern Electric (SSE) (51 votes)
Great26 votes (51%)
OK14 votes (27%)
Poor11 votes (22%)
Spark Energy (27 votes)
Great4 votes (15%)
OK8 votes (30%)
Poor15 votes (56%)
Swalec (SSE) (12 votes)
Great4 votes (33%)
OK6 votes (50%)
Poor2 votes (17%)
Telecom Plus/Utility Warehouse (46 votes)
Great39 votes (85%)
OK3 votes (7%)
Poor4 votes (9%)
Utilita (18 votes)
Great10 votes (56%)
OK4 votes (22%)
Poor4 votes (22%)
White Rose Energy (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Woodland Trust Energy (2 votes)
Great1 votes (50%)
OK0 votes (0%)
Poor1 votes (50%)
Zog Energy (115 votes)
Great104 votes (90%)
OK1 votes (1%)
Poor10 votes (9%)
I don’t know who my energy provider is (17 votes)
 17 votes (100%)

           5,291 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.