Which is the best/worst customer service bank?MoneySaving Poll Results

Souk

Poll started 02 November 2010:

Which is the best/worst customer service bank?

In August we asked you for your customer services experiences with big banks some famous ones did terribly and on the back promised improvements. Now we're asking again and want feedback based on how they've been recently.

Please vote based on CUSTOMER SERVICE, not rate, on your MAIN CURRENT ACCOUNT over the LAST THREE MONTHS.

Results

Barclays Bank (872 votes)
Im usually in-credit GREAT service in last 3 months276 votes (32%)
Im usually in-credit OK service in last 3 months283 votes (32%)
Im usually in-credit POOR service in last 3 months91 votes (10%)
Im usually overdrawn GREAT service in last 3 months68 votes (8%)
Im usually overdrawn OK service in last 3 months83 votes (10%)
Im usually overdrawn POOR service in last 3 months71 votes (8%)
Co-Op Bank (458 votes)
Im usually in-credit GREAT service in last 3 months323 votes (71%)
Im usually in-credit OK service in last 3 months61 votes (13%)
Im usually in-credit POOR service in last 3 months17 votes (4%)
Im usually overdrawn GREAT service in last 3 months43 votes (9%)
Im usually overdrawn OK service in last 3 months10 votes (2%)
Im usually overdrawn POOR service in last 3 months4 votes (1%)
First Direct (728 votes)
Im usually in-credit GREAT service in last 3 months543 votes (75%)
Im usually in-credit OK service in last 3 months57 votes (8%)
Im usually in-credit POOR service in last 3 months13 votes (2%)
Im usually overdrawn GREAT service in last 3 months97 votes (13%)
Im usually overdrawn OK service in last 3 months11 votes (2%)
Im usually overdrawn POOR service in last 3 months7 votes (1%)
Halifax / Bank of Scotland (988 votes)
Im usually in-credit GREAT service in last 3 months293 votes (30%)
Im usually in-credit OK service in last 3 months337 votes (34%)
Im usually in-credit POOR service in last 3 months162 votes (16%)
Im usually overdrawn GREAT service in last 3 months40 votes (4%)
Im usually overdrawn OK service in last 3 months62 votes (6%)
Im usually overdrawn POOR service in last 3 months94 votes (10%)
HSBC (888 votes)
Im usually in-credit GREAT service in last 3 months273 votes (31%)
Im usually in-credit OK service in last 3 months296 votes (33%)
Im usually in-credit POOR service in last 3 months94 votes (11%)
Im usually overdrawn GREAT service in last 3 months69 votes (8%)
Im usually overdrawn OK service in last 3 months55 votes (6%)
Im usually overdrawn POOR service in last 3 months101 votes (11%)
Lloyds TSB (1152 votes)
Im usually in-credit GREAT service in last 3 months350 votes (30%)
Im usually in-credit OK service in last 3 months378 votes (33%)
Im usually in-credit POOR service in last 3 months132 votes (11%)
Im usually overdrawn GREAT service in last 3 months66 votes (6%)
Im usually overdrawn OK service in last 3 months112 votes (10%)
Im usually overdrawn POOR service in last 3 months114 votes (10%)
Nationwide (786 votes)
Im usually in-credit GREAT service in last 3 months309 votes (39%)
Im usually in-credit OK service in last 3 months258 votes (33%)
Im usually in-credit POOR service in last 3 months107 votes (14%)
Im usually overdrawn GREAT service in last 3 months63 votes (8%)
Im usually overdrawn OK service in last 3 months24 votes (3%)
Im usually overdrawn POOR service in last 3 months25 votes (3%)
Natwest & Royal Bank of Scotland (1356 votes)
Im usually in-credit GREAT service in last 3 months463 votes (34%)
Im usually in-credit OK service in last 3 months396 votes (29%)
Im usually in-credit POOR service in last 3 months160 votes (12%)
Im usually overdrawn GREAT service in last 3 months109 votes (8%)
Im usually overdrawn OK service in last 3 months122 votes (9%)
Im usually overdrawn POOR service in last 3 months106 votes (8%)
Santander and Alliance & Leicester (1983 votes)
Im usually in-credit GREAT service in last 3 months320 votes (16%)
Im usually in-credit OK service in last 3 months522 votes (26%)
Im usually in-credit POOR service in last 3 months728 votes (37%)
Im usually overdrawn GREAT service in last 3 months104 votes (5%)
Im usually overdrawn OK service in last 3 months125 votes (6%)
Im usually overdrawn POOR service in last 3 months184 votes (9%)

                   9,211 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.