Is your energy company's service any good?MoneySaving Poll Results

Souk

Winter’s here which means energy bills come to the fore – and poor service can cause real harm. So we’re doing our regular feedback poll to find out how each company is performing.

Please rate your current supplier’s SERVICE (not price) over the last SIX MONTHS (or less if you’ve recently switched). If you’ve gas and electricity with different firms, please vote for both.

Results

Atlantic (part of SSE) (85 votes)
Great54 votes (64%)
OK23 votes (27%)
Poor8 votes (9%)
Better Energy Supply (11 votes)
Great7 votes (64%)
OK3 votes (27%)
Poor1 votes (9%)
British Gas (666 votes)
Great248 votes (37%)
OK265 votes (40%)
Poor153 votes (23%)
Co-operative Energy (291 votes)
Great184 votes (63%)
OK88 votes (30%)
Poor19 votes (7%)
E.on (741 votes)
Great390 votes (53%)
OK247 votes (33%)
Poor104 votes (14%)
Ebico (113 votes)
Great93 votes (82%)
OK14 votes (12%)
Poor6 votes (5%)
Ecotricity (93 votes)
Great76 votes (82%)
OK3 votes (3%)
Poor14 votes (15%)
EDF (996 votes)
Great546 votes (55%)
OK329 votes (33%)
Poor121 votes (12%)
Extra Energy (96 votes)
Great39 votes (41%)
OK20 votes (21%)
Poor37 votes (39%)
First Utility (847 votes)
Great361 votes (43%)
OK205 votes (24%)
Poor281 votes (33%)
Flow Energy (119 votes)
Great91 votes (76%)
OK22 votes (18%)
Poor6 votes (5%)
Good Energy (127 votes)
Great116 votes (91%)
OK5 votes (4%)
Poor6 votes (5%)
Green Energy (17 votes)
Great15 votes (88%)
OK0 votes (0%)
Poor2 votes (12%)
Green Star Energy (41 votes)
Great31 votes (76%)
OK8 votes (20%)
Poor2 votes (5%)
iSupplyEnergy (79 votes)
Great35 votes (44%)
OK21 votes (27%)
Poor23 votes (29%)
Loco2 Energy (8 votes)
Great6 votes (75%)
OK1 votes (13%)
Poor1 votes (13%)
M&S Energy (93 votes)
Great51 votes (55%)
OK34 votes (37%)
Poor8 votes (9%)
Npower (982 votes)
Great170 votes (17%)
OK213 votes (22%)
Poor599 votes (61%)
Ovo Energy (1034 votes)
Great836 votes (81%)
OK126 votes (12%)
Poor72 votes (7%)
Sainsbury’s Energy (76 votes)
Great33 votes (43%)
OK26 votes (34%)
Poor17 votes (22%)
Scottish Hydro (part of SSE) (79 votes)
Great41 votes (52%)
OK19 votes (24%)
Poor19 votes (24%)
Scottish Power (1183 votes)
Great201 votes (17%)
OK292 votes (25%)
Poor690 votes (58%)
Spark Energy (62 votes)
Great26 votes (42%)
OK18 votes (29%)
Poor18 votes (29%)
SSE (325 votes)
Great160 votes (49%)
OK109 votes (34%)
Poor56 votes (17%)
Swalec (part of SSE) (41 votes)
Great20 votes (49%)
OK20 votes (49%)
Poor1 votes (2%)
Telecom Plus/Utility Warehouse (232 votes)
Great186 votes (80%)
OK29 votes (13%)
Poor17 votes (7%)

Utility Warehouse is a network marketing company. This means many of its customers also spread the word and sell the product, which can positively skew its votes.
Utilita (34 votes)
Great21 votes (62%)
OK10 votes (29%)
Poor3 votes (9%)
I don’t know who my energy provider is (16 votes)
 16 votes (100%)

           7,782 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.