How do you rate your energy providerís recent service?MoneySaving Poll Results

Souk

Winter's here, the heating's on and while we're all about slashing energy bills (do a†five-min comparison†to see if you can save), we know service counts too. So twice a year we test recent customer service.

Please rate your current supplier's SERVICE (not price) IN THE LAST SIX MONTHS (try to forget issues from before). If you've gas & electricity with different firms, rate both.

Results

British Gas / Scottish Gas (277 votes)
Great98 votes (35%)
OK74 votes (27%)
Poor105 votes (38%)
EDF Energy (284 votes)
Great109 votes (38%)
OK101 votes (36%)
Poor74 votes (26%)
E.on (221 votes)
Great73 votes (33%)
OK59 votes (27%)
Poor89 votes (40%)
Npower (83 votes)
Great23 votes (28%)
OK26 votes (31%)
Poor34 votes (41%)
Scottish Power (182 votes)
Great35 votes (19%)
OK35 votes (19%)
Poor112 votes (62%)
SSE (74 votes)
Great27 votes (36%)
OK16 votes (22%)
Poor31 votes (42%)
Affect Energy (4 votes)
Great4 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Angelic Energy (2 votes)
Great0 votes (0%)
OK1 votes (50%)
Poor1 votes (50%)
Avro Energy (317 votes)
Great 215 votes (68%)
OK64 votes (20%)
Poor38 votes (12%)
Beam Energy (1 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor1 votes (100%)
Better Energy (12 votes)
Great10 votes (83%)
OK0 votes (0%)
Poor2 votes (17%)
Breeze Energy (26 votes)
Great24 votes (92%)
OK2 votes (8%)
Poor0 votes (0%)
Bristol Energy (52 votes)
Great38 votes (73%)
OK10 votes (19%)
Poor4 votes (8%)
Boost (3 votes)
Great1 votes (33%)
OK1 votes (33%)
Poor1 votes (33%)
Bulb (654 votes)
Great535 votes (82%)
OK54 votes (8%)
Poor65 votes (10%)
Citizen Energy (3 votes)
Great3 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Co-op Energy (34 votes)
Great13 votes (38%)
OK11 votes (32%)
Poor10 votes (29%)
Daligas (1 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor1 votes (100%)
Ebico (40 votes)
Great24 votes (60%)
OK8 votes (20%)
Poor8 votes (20%)
Economy 7 Energy (1 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor1 votes (100%)
Ecotricity (21 votes)
Great13 votes (62%)
OK3 votes (14%)
Poor5 votes (24%)
E Energy (2 votes)
Great1 votes (50%)
OK0 votes (0%)
Poor1 votes (50%)
EnergySW (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Engie (28 votes)
Great25 votes (89%)
OK2 votes (7%)
Poor1 votes (4%)
Enstroga (10 votes)
Great2 votes (20%)
OK2 votes (20%)
Poor6 votes (60%)
Entice Energy (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
ESB Energy (9 votes)
Great6 votes (67%)
OK3 votes (33%)
Poor0 votes (0%)
Fairerpower (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Flow Energy (7 votes)
Great3 votes (43%)
OK2 votes (29%)
Poor2 votes (29%)
Fosse Energy (1 votes)
Great0 votes (0%)
OK1 votes (100%)
Poor0 votes (0%)
Foxglove Energy (5 votes)
Great2 votes (40%)
OK0 votes (0%)
Poor3 votes (60%)
GB Energy Supply (2 votes)
Great2 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Gnergy (2 votes)
Great1 votes (50%)
OK1 votes (50%)
Poor0 votes (0%)
Go Effortless Energy (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Good Energy (12 votes)
Great8 votes (67%)
OK3 votes (25%)
Poor1 votes (8%)
Goto Energy (0 votes)
Great 0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Great North Energy (1 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor1 votes (100%)
Green (58 votes)
Great57 votes (98%)
OK1 votes (2%)
Poor0 votes (0%)
Green Energy (20 votes)
Great13 votes (65%)
OK3 votes (15%)
Poor4 votes (20%)
Green Network Energy (125 votes)
Great68 votes (54%)
OK26 votes (21%)
Poor31 votes (25%)
Green Star Energy (16 votes)
Great3 votes (19%)
OK1 votes (6%)
Poor12 votes (75%)
Gulf Gas & Power UK (6 votes)
Great6 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Igloo Energy (331 votes)
Great310 votes (94%)
OK7 votes (2%)
Poor14 votes (4%)
iSupplyEnergy (15 votes)
Great8 votes (53%)
OK2 votes (13%)
Poor5 votes (33%)
Leccy (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Lumo (3 votes)
Great 1 votes (33%)
OK1 votes (33%)
Poor1 votes (33%)
M&S Energy (3 votes)
Great3 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Nabuh Energy (5 votes)
Great3 votes (60%)
OK0 votes (0%)
Poor2 votes (40%)
Octopus Energy (499 votes)
Great417 votes (84%)
OK41 votes (8%)
Poor41 votes (8%)
Orbit Energy (6 votes)
Great6 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Outfox the Market (84 votes)
Great44 votes (52%)
OK17 votes (20%)
Poor23 votes (27%)
Ovo Energy (258 votes)
Great174 votes (67%)
OK46 votes (18%)
Poor38 votes (15%)
People's Energy (33 votes)
Great25 votes (76%)
OK3 votes (9%)
Poor5 votes (15%)
Peterborough Energy (1 votes)
Great1 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
PFP Energy (7 votes)
Great2 votes (29%)
OK1 votes (14%)
Poor4 votes (57%)
Powershop (6 votes)
Great4 votes (67%)
OK1 votes (17%)
Poor1 votes (17%)
Pure Planet (141 votes)
Great125 votes (89%)
OK9 votes (6%)
Poor7 votes (5%)
Qwest Energy (1 votes)
Great1 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
RAM Energy (2 votes)
Great2 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Roar Power (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Robin Hood Energy (8 votes)
Great6 votes (75%)
OK0 votes (0%)
Poor2 votes (25%)
Scottish Hydro (SSE) (12 votes)
Great4 votes (33%)
OK2 votes (17%)
Poor6 votes (50%)
Sainsbury's Energy (Npower) (1 votes)
Great1 votes (100%)
OK0 votes (0%)
Poor0 votes (0%)
Shell Energy (110 votes)
Great40 votes (36%)
OK32 votes (29%)
Poor38 votes (35%)
Simplicity (3 votes)
Great2 votes (67%)
OK0 votes (0%)
Poor1 votes (33%)
So Energy (108 votes)
Great95 votes (88%)
OK12 votes (11%)
Poor1 votes (1%)
Southend Energy (0 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor0 votes (0%)
Southern Electric (SSE) (21 votes)
Great7 votes (33%)
OK8 votes (38%)
Poor6 votes (29%)
Spark Energy (16 votes)
Great3 votes (19%)
OK3 votes (19%)
Poor10 votes (63%)
Swalec (SSE) (6 votes)
Great2 votes (33%)
OK2 votes (33%)
Poor2 votes (33%)
Symbio Energy (18 votes)
Great10 votes (56%)
OK5 votes (28%)
Poor3 votes (17%)
Together Energy (45 votes)
Great0 votes (0%)
OK1 votes (2%)
Poor44 votes (98%)
Tonik Energy (112 votes)
Great89 votes (79%)
OK13 votes (12%)
Poor10 votes (9%)
Utilita (21 votes)
Great3 votes (14%)
OK4 votes (19%)
Poor14 votes (67%)
Utility Point (62 votes)
Great41 votes (66%)
OK6 votes (10%)
Poor15 votes (24%)
Utility Warehouse (43 votes)
Great34 votes (79%)
OK2 votes (5%)
Poor7 votes (16%)
White Rose Energy (1 votes)
Great0 votes (0%)
OK0 votes (0%)
Poor1 votes (100%)
Yorkshire Energy (59 votes)
Great48 votes (81%)
OK7 votes (12%)
Poor4 votes (7%)
Your Energy Sussex (2 votes)
Great0 votes (0%)
OK1 votes (50%)
Poor1 votes (50%)
Zebra Power (4 votes)
Great3 votes (75%)
OK1 votes (25%)
Poor0 votes (0%)
Zog Energy (109 votes)
Great105 votes (96%)
OK3 votes (3%)
Poor1 votes (1%)
I don't know who my energy provider is (3 votes)
 3 votes (100%)

           4,314 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.