How do you rate your bank account's service?MoneySaving Poll Results

Souk

We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products or service from before six months ago.

Results

Bank of Scotland (216 votes)
I'm usually in-credit – POOR service in last 6 months32 votes (15%)
I'm usually in-credit – OK service in last 6 months79 votes (37%)
I'm usually in-credit – GREAT service in last 6 months69 votes (32%)
I'm usually overdrawn – POOR service in last 6 months15 votes (7%)
I'm usually overdrawn – OK service in last 6 months14 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months7 votes (3%)
Barclays Bank (707 votes)
I'm usually in-credit – POOR service in last 6 months75 votes (11%)
I'm usually in-credit – OK service in last 6 months265 votes (37%)
I'm usually in-credit – GREAT service in last 6 months256 votes (36%)
I'm usually overdrawn – POOR service in last 6 months25 votes (4%)
I'm usually overdrawn – OK service in last 6 months50 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months36 votes (5%)
Cahoot (71 votes)
I'm usually in-credit – POOR service in last 6 months6 votes (8%)
I'm usually in-credit – OK service in last 6 months21 votes (30%)
I'm usually in-credit – GREAT service in last 6 months39 votes (55%)
I'm usually overdrawn – POOR service in last 6 months1 votes (1%)
I'm usually overdrawn – OK service in last 6 months2 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months2 votes (3%)
Co-op Bank (479 votes)
I'm usually in-credit – POOR service in last 6 months16 votes (3%)
I'm usually in-credit – OK service in last 6 months83 votes (17%)
I'm usually in-credit – GREAT service in last 6 months338 votes (71%)
I'm usually overdrawn – POOR service in last 6 months2 votes (0%)
I'm usually overdrawn – OK service in last 6 months6 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months34 votes (7%)
First Direct (1082 votes)
I'm usually in-credit – POOR service in last 6 months9 votes (1%)
I'm usually in-credit – OK service in last 6 months59 votes (5%)
I'm usually in-credit – GREAT service in last 6 months885 votes (82%)
I'm usually overdrawn – POOR service in last 6 months9 votes (1%)
I'm usually overdrawn – OK service in last 6 months16 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months104 votes (10%)
Halifax (922 votes)
I'm usually in-credit – POOR service in last 6 months130 votes (14%)
I'm usually in-credit – OK service in last 6 months357 votes (39%)
I'm usually in-credit – GREAT service in last 6 months331 votes (36%)
I'm usually overdrawn – POOR service in last 6 months47 votes (5%)
I'm usually overdrawn – OK service in last 6 months42 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months15 votes (2%)
HSBC (700 votes)
I'm usually in-credit – POOR service in last 6 months70 votes (10%)
I'm usually in-credit – OK service in last 6 months260 votes (37%)
I'm usually in-credit – GREAT service in last 6 months251 votes (36%)
I'm usually overdrawn – POOR service in last 6 months29 votes (4%)
I'm usually overdrawn – OK service in last 6 months49 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months41 votes (6%)
Lloyds TSB (1045 votes)
I'm usually in-credit – POOR service in last 6 months101 votes (10%)
I'm usually in-credit – OK service in last 6 months384 votes (37%)
I'm usually in-credit – GREAT service in last 6 months399 votes (38%)
I'm usually overdrawn – POOR service in last 6 months46 votes (4%)
I'm usually overdrawn – OK service in last 6 months58 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months57 votes (5%)
Metro Bank (54 votes)
I'm usually in-credit – POOR service in last 6 months3 votes (6%)
I'm usually in-credit – OK service in last 6 months5 votes (9%)
I'm usually in-credit – GREAT service in last 6 months40 votes (74%)
I'm usually overdrawn – POOR service in last 6 months1 votes (2%)
I'm usually overdrawn – OK service in last 6 months1 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months4 votes (7%)
Nationwide (1149 votes)
I'm usually in-credit – POOR service in last 6 months50 votes (4%)
I'm usually in-credit – OK service in last 6 months293 votes (26%)
I'm usually in-credit – GREAT service in last 6 months696 votes (61%)
I'm usually overdrawn – POOR service in last 6 months15 votes (1%)
I'm usually overdrawn – OK service in last 6 months29 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months66 votes (6%)
NatWest & Royal Bank Of Scotland (1232 votes)
I'm usually in-credit – POOR service in last 6 months140 votes (11%)
I'm usually in-credit – OK service in last 6 months470 votes (38%)
I'm usually in-credit – GREAT service in last 6 months415 votes (34%)
I'm usually overdrawn – POOR service in last 6 months44 votes (4%)
I'm usually overdrawn – OK service in last 6 months78 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months85 votes (7%)
Santander 123 account ONLY - other Santander below (519 votes)
I'm usually in-credit – POOR service in last 6 months39 votes (8%)
I'm usually in-credit – OK service in last 6 months135 votes (26%)
I'm usually in-credit – GREAT service in last 6 months310 votes (60%)
I'm usually overdrawn – POOR service in last 6 months7 votes (1%)
I'm usually overdrawn – OK service in last 6 months10 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months18 votes (3%)
Santander accounts - EXCLUDING Santander 123 (972 votes)
I'm usually in-credit – POOR service in last 6 months194 votes (20%)
I'm usually in-credit – OK service in last 6 months343 votes (35%)
I'm usually in-credit – GREAT service in last 6 months284 votes (29%)
I'm usually overdrawn – POOR service in last 6 months44 votes (5%)
I'm usually overdrawn – OK service in last 6 months70 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months37 votes (4%)
Smile (243 votes)
I'm usually in-credit – POOR service in last 6 months9 votes (4%)
I'm usually in-credit – OK service in last 6 months31 votes (13%)
I'm usually in-credit – GREAT service in last 6 months183 votes (75%)
I'm usually overdrawn – POOR service in last 6 months2 votes (1%)
I'm usually overdrawn – OK service in last 6 months7 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months11 votes (5%)
Think Money (23 votes)
I'm usually in-credit – POOR service in last 6 months1 votes (4%)
I'm usually in-credit – OK service in last 6 months4 votes (17%)
I'm usually in-credit – GREAT service in last 6 months15 votes (65%)
I'm usually overdrawn – POOR service in last 6 months1 votes (4%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months2 votes (9%)
Ulster Bank (40 votes)
I'm usually in-credit – POOR service in last 6 months13 votes (33%)
I'm usually in-credit – OK service in last 6 months6 votes (15%)
I'm usually in-credit – GREAT service in last 6 months12 votes (30%)
I'm usually overdrawn – POOR service in last 6 months3 votes (8%)
I'm usually overdrawn – OK service in last 6 months5 votes (13%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (3%)
Your local credit union (50 votes)
I'm usually in-credit – POOR service in last 6 months7 votes (14%)
I'm usually in-credit – OK service in last 6 months9 votes (18%)
I'm usually in-credit – GREAT service in last 6 months25 votes (50%)
I'm usually overdrawn – POOR service in last 6 months1 votes (2%)
I'm usually overdrawn – OK service in last 6 months2 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months6 votes (12%)

                   9,504 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.