How do you rate your bank account's service?MoneySaving Poll Results

Souk

Every six months we ask for your help to track the quality of customer service provided by banks. By comparing your answers with last time, we can see which have got better or worse.

So, please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, and service if it's more than six months old.

Results

Bank of Scotland (53 votes)
I'm usually in credit POOR service in last six months7 votes (13%)
I'm usually in credit OK service in last six months17 votes (32%)
I'm usually in credit GREAT service in last six months24 votes (45%)
I'm usually overdrawn POOR service in last six months3 votes (6%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months2 votes (4%)
Barclays Bank (289 votes)
I'm usually in credit POOR service in last six months38 votes (13%)
I'm usually in credit OK service in last six months88 votes (30%)
I'm usually in credit GREAT service in last six months138 votes (48%)
I'm usually overdrawn POOR service in last six months8 votes (3%)
I'm usually overdrawn OK service in last six months8 votes (3%)
I'm usually overdrawn GREAT service in last six months9 votes (3%)
Clydesdale (29 votes)
I'm usually in credit POOR service in last six months6 votes (21%)
I'm usually in credit OK service in last six months10 votes (34%)
I'm usually in credit GREAT service in last six months13 votes (45%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months0 votes (0%)
Co-op Bank (117 votes)
I'm usually in credit POOR service in last six months10 votes (9%)
I'm usually in credit OK service in last six months22 votes (19%)
I'm usually in credit GREAT service in last six months80 votes (68%)
I'm usually overdrawn POOR service in last six months1 votes (1%)
I'm usually overdrawn OK service in last six months1 votes (1%)
I'm usually overdrawn GREAT service in last six months3 votes (3%)
Danske Bank (6 votes)
I'm usually in credit POOR service in last six months0 votes (0%)
I'm usually in credit OK service in last six months0 votes (0%)
I'm usually in credit GREAT service in last six months4 votes (67%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months1 votes (17%)
I'm usually overdrawn GREAT service in last six months1 votes (17%)
First Direct (731 votes)
I'm usually in credit POOR service in last six months26 votes (4%)
I'm usually in credit OK service in last six months43 votes (6%)
I'm usually in credit GREAT service in last six months596 votes (82%)
I'm usually overdrawn POOR service in last six months1 votes (0%)
I'm usually overdrawn OK service in last six months2 votes (0%)
I'm usually overdrawn GREAT service in last six months63 votes (9%)
Halifax (293 votes)
I'm usually in credit POOR service in last six months32 votes (11%)
I'm usually in credit OK service in last six months96 votes (33%)
I'm usually in credit GREAT service in last six months148 votes (51%)
I'm usually overdrawn POOR service in last six months4 votes (1%)
I'm usually overdrawn OK service in last six months8 votes (3%)
I'm usually overdrawn GREAT service in last six months5 votes (2%)
HSBC (257 votes)
I'm usually in credit POOR service in last six months47 votes (18%)
I'm usually in credit OK service in last six months74 votes (29%)
I'm usually in credit GREAT service in last six months120 votes (47%)
I'm usually overdrawn POOR service in last six months4 votes (2%)
I'm usually overdrawn OK service in last six months5 votes (2%)
I'm usually overdrawn GREAT service in last six months7 votes (3%)
Lloyds (299 votes)
I'm usually in credit POOR service in last six months32 votes (11%)
I'm usually in credit OK service in last six months95 votes (32%)
I'm usually in credit GREAT service in last six months152 votes (51%)
I'm usually overdrawn POOR service in last six months10 votes (3%)
I'm usually overdrawn OK service in last six months7 votes (2%)
I'm usually overdrawn GREAT service in last six months3 votes (1%)
M&S Bank (66 votes)
I'm usually in credit POOR service in last six months3 votes (5%)
I'm usually in credit OK service in last six months11 votes (17%)
I'm usually in credit GREAT service in last six months52 votes (79%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months0 votes (0%)
Metro Bank (40 votes)
I'm usually in credit POOR service in last six months4 votes (10%)
I'm usually in credit OK service in last six months6 votes (15%)
I'm usually in credit GREAT service in last six months30 votes (75%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months0 votes (0%)
Monzo (244 votes)
I'm usually in credit POOR service in last six months10 votes (4%)
I'm usually in credit OK service in last six months5 votes (2%)
I'm usually in credit GREAT service in last six months222 votes (91%)
I'm usually overdrawn POOR service in last six months3 votes (1%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months4 votes (2%)
Nationwide Building Society (778 votes)
I'm usually in credit POOR service in last six months27 votes (3%)
I'm usually in credit OK service in last six months121 votes (16%)
I'm usually in credit GREAT service in last six months599 votes (77%)
I'm usually overdrawn POOR service in last six months4 votes (1%)
I'm usually overdrawn OK service in last six months7 votes (1%)
I'm usually overdrawn GREAT service in last six months20 votes (3%)
NatWest (393 votes)
I'm usually overdrawn POOR service in last six months9 votes (2%)
I'm usually overdrawn OK service in last six months28 votes (7%)
I'm usually overdrawn GREAT service in last six months16 votes (4%)
I'm usually in credit POOR service in last six months76 votes (19%)
I'm usually in credit OK service in last six months110 votes (28%)
I'm usually in credit GREAT service in last six months154 votes (39%)
Royal Bank of Scotland (93 votes)
I'm usually in credit POOR service in last six months21 votes (23%)
I'm usually in credit OK service in last six months28 votes (30%)
I'm usually in credit GREAT service in last six months36 votes (39%)
I'm usually overdrawn POOR service in last six months2 votes (2%)
I'm usually overdrawn OK service in last six months6 votes (6%)
I'm usually overdrawn GREAT service in last six months0 votes (0%)
Santander (818 votes)
I'm usually in credit POOR service in last six months62 votes (8%)
I'm usually in credit OK service in last six months222 votes (27%)
I'm usually in credit GREAT service in last six months510 votes (62%)
I'm usually overdrawn POOR service in last six months5 votes (1%)
I'm usually overdrawn OK service in last six months6 votes (1%)
I'm usually overdrawn GREAT service in last six months13 votes (2%)
Smile (38 votes)
I'm usually in credit POOR service in last six months3 votes (8%)
I'm usually in credit OK service in last six months8 votes (21%)
I'm usually in credit GREAT service in last six months24 votes (63%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months3 votes (8%)
Starling (127 votes)
Im usually in credit POOR service in last six months6 votes (5%)
Im usually in credit OK service in last six months8 votes (6%)
Im usually in credit GREAT service in last six months107 votes (84%)
Im usually overdrawn POOR service in last six months1 votes (1%)
Im usually overdrawn OK service in last six months1 votes (1%)
Im usually overdrawn GREAT service in last six months4 votes (3%)
Tesco Bank (81 votes)
I'm usually in credit POOR service in last six months5 votes (6%)
I'm usually in credit OK service in last six months36 votes (44%)
I'm usually in credit GREAT service in last six months36 votes (44%)
I'm usually overdrawn POOR service in last six months1 votes (1%)
I'm usually overdrawn OK service in last six months1 votes (1%)
I'm usually overdrawn GREAT service in last six months2 votes (2%)
TSB (291 votes)
I'm usually in credit POOR service in last six months93 votes (32%)
I'm usually in credit OK service in last six months92 votes (32%)
I'm usually in credit GREAT service in last six months96 votes (33%)
I'm usually overdrawn POOR service in last six months4 votes (1%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months6 votes (2%)
Ulster Bank (7 votes)
I'm usually in credit POOR service in last six months2 votes (29%)
I'm usually in credit OK service in last six months3 votes (43%)
I'm usually in credit GREAT service in last six months1 votes (14%)
I'm usually overdrawn POOR service in last six months1 votes (14%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months0 votes (0%)
Virgin Money (53 votes)
I'm usually in credit POOR service in last six months5 votes (9%)
I'm usually in credit OK service in last six months27 votes (51%)
I'm usually in credit GREAT service in last six months21 votes (40%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months0 votes (0%)
Yorkshire Bank (76 votes)
I'm usually in credit POOR service in last six months11 votes (14%)
I'm usually in credit OK service in last six months16 votes (21%)
I'm usually in credit GREAT service in last six months44 votes (58%)
I'm usually overdrawn POOR service in last six months1 votes (1%)
I'm usually overdrawn OK service in last six months3 votes (4%)
I'm usually overdrawn GREAT service in last six months1 votes (1%)
Your local credit union (17 votes)
I'm usually in credit POOR service in last six months3 votes (18%)
I'm usually in credit OK service in last six months5 votes (29%)
I'm usually in credit GREAT service in last six months8 votes (47%)
I'm usually overdrawn POOR service in last six months0 votes (0%)
I'm usually overdrawn OK service in last six months0 votes (0%)
I'm usually overdrawn GREAT service in last six months1 votes (6%)
I don't have a current account or I don't have a current account with one of the providers listed above (33 votes)
 33 votes (100%)

                   5,229 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.