How do you rate your bank account's service?MoneySaving Poll Results

Souk
We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from before six months ago.

Results

Bank of Scotland (160 votes)
I'm usually in-credit – POOR service in last 6 months26 votes (16%)
I'm usually in-credit – OK service in last 6 months61 votes (38%)
I'm usually in-credit – GREAT service in last 6 months57 votes (36%)
I'm usually overdrawn – POOR service in last 6 months7 votes (4%)
I'm usually overdrawn – OK service in last 6 months8 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (1%)
Barclays Bank (656 votes)
I'm usually in-credit – POOR service in last 6 months62 votes (9%)
I'm usually in-credit – OK service in last 6 months233 votes (36%)
I'm usually in-credit – GREAT service in last 6 months280 votes (43%)
I'm usually overdrawn – POOR service in last 6 months20 votes (3%)
I'm usually overdrawn – OK service in last 6 months28 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months33 votes (5%)
Cahoot (43 votes)
I'm usually in-credit – POOR service in last 6 months0 votes (0%)
I'm usually in-credit – OK service in last 6 months13 votes (30%)
I'm usually in-credit – GREAT service in last 6 months27 votes (63%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months3 votes (7%)
Co-op Bank (447 votes)
I'm usually in-credit – POOR service in last 6 months23 votes (5%)
I'm usually in-credit – OK service in last 6 months82 votes (18%)
I'm usually in-credit – GREAT service in last 6 months312 votes (70%)
I'm usually overdrawn – POOR service in last 6 months5 votes (1%)
I'm usually overdrawn – OK service in last 6 months5 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months20 votes (4%)
First Direct (1191 votes)
I'm usually in-credit – POOR service in last 6 months13 votes (1%)
I'm usually in-credit – OK service in last 6 months50 votes (4%)
I'm usually in-credit – GREAT service in last 6 months1007 votes (85%)
I'm usually overdrawn – POOR service in last 6 months3 votes (0%)
I'm usually overdrawn – OK service in last 6 months16 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months102 votes (9%)
Halifax Reward account ONLY – other Halifax below (598 votes)
I'm usually in-credit – POOR service in last 6 months37 votes (6%)
I'm usually in-credit – OK service in last 6 months189 votes (32%)
I'm usually in-credit – GREAT service in last 6 months326 votes (55%)
I'm usually overdrawn – POOR service in last 6 months15 votes (3%)
I'm usually overdrawn – OK service in last 6 months21 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months10 votes (2%)
Halifax accounts – excluding the Reward account (165 votes)
I'm usually in-credit – POOR service in last 6 months22 votes (13%)
I'm usually in-credit – OK service in last 6 months63 votes (38%)
I'm usually in-credit – GREAT service in last 6 months63 votes (38%)
I'm usually overdrawn – POOR service in last 6 months6 votes (4%)
I'm usually overdrawn – OK service in last 6 months7 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months4 votes (2%)
HSBC (553 votes)
I'm usually in-credit – POOR service in last 6 months54 votes (10%)
I'm usually in-credit – OK service in last 6 months210 votes (38%)
I'm usually in-credit – GREAT service in last 6 months211 votes (38%)
I'm usually overdrawn – POOR service in last 6 months27 votes (5%)
I'm usually overdrawn – OK service in last 6 months21 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months30 votes (5%)
Lloyds TSB (827 votes)
I'm usually in-credit – POOR service in last 6 months78 votes (9%)
I'm usually in-credit – OK service in last 6 months290 votes (35%)
I'm usually in-credit – GREAT service in last 6 months362 votes (44%)
I'm usually overdrawn – POOR service in last 6 months28 votes (3%)
I'm usually overdrawn – OK service in last 6 months41 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months28 votes (3%)
M&S Bank (11 votes)
I'm usually in-credit – POOR service in last 6 months2 votes (18%)
I'm usually in-credit – OK service in last 6 months2 votes (18%)
I'm usually in-credit – GREAT service in last 6 months6 votes (55%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (9%)
Metro Bank (17 votes)
I'm usually in-credit – POOR service in last 6 months2 votes (12%)
I'm usually in-credit – OK service in last 6 months1 votes (6%)
I'm usually in-credit – GREAT service in last 6 months14 votes (82%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Nationwide (1002 votes)
I'm usually in-credit – POOR service in last 6 months38 votes (4%)
I'm usually in-credit – OK service in last 6 months201 votes (20%)
I'm usually in-credit – GREAT service in last 6 months673 votes (67%)
I'm usually overdrawn – POOR service in last 6 months17 votes (2%)
I'm usually overdrawn – OK service in last 6 months16 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months57 votes (6%)
NatWest/Royal Bank Of Scotland (871 votes)
I'm usually in-credit – POOR service in last 6 months91 votes (10%)
I'm usually in-credit – OK service in last 6 months295 votes (34%)
I'm usually in-credit – GREAT service in last 6 months362 votes (42%)
I'm usually overdrawn – POOR service in last 6 months28 votes (3%)
I'm usually overdrawn – OK service in last 6 months42 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months53 votes (6%)
Santander 123 account ONLY - other Santander below (872 votes)
I'm usually in-credit – POOR service in last 6 months41 votes (5%)
I'm usually in-credit – OK service in last 6 months160 votes (18%)
I'm usually in-credit – GREAT service in last 6 months635 votes (73%)
I'm usually overdrawn – POOR service in last 6 months5 votes (1%)
I'm usually overdrawn – OK service in last 6 months11 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months20 votes (2%)
Santander accounts - EXCLUDING Santander 123 (411 votes)
I'm usually in-credit – POOR service in last 6 months71 votes (17%)
I'm usually in-credit – OK service in last 6 months147 votes (36%)
I'm usually in-credit – GREAT service in last 6 months124 votes (30%)
I'm usually overdrawn – POOR service in last 6 months22 votes (5%)
I'm usually overdrawn – OK service in last 6 months27 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months20 votes (5%)
Smile (206 votes)
I'm usually in-credit – POOR service in last 6 months9 votes (4%)
I'm usually in-credit – OK service in last 6 months30 votes (15%)
I'm usually in-credit – GREAT service in last 6 months145 votes (70%)
I'm usually overdrawn – POOR service in last 6 months2 votes (1%)
I'm usually overdrawn – OK service in last 6 months3 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months17 votes (8%)
Think Money (22 votes)
I'm usually in-credit – POOR service in last 6 months2 votes (9%)
I'm usually in-credit – OK service in last 6 months0 votes (0%)
I'm usually in-credit – GREAT service in last 6 months19 votes (86%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months1 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Ulster Bank (31 votes)
I'm usually in-credit – POOR service in last 6 months6 votes (19%)
I'm usually in-credit – OK service in last 6 months9 votes (29%)
I'm usually in-credit – GREAT service in last 6 months9 votes (29%)
I'm usually overdrawn – POOR service in last 6 months4 votes (13%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months3 votes (10%)
Yorkshire/Clydesdale (168 votes)
I'm usually in-credit – POOR service in last 6 months12 votes (7%)
I'm usually in-credit – OK service in last 6 months61 votes (36%)
I'm usually in-credit – GREAT service in last 6 months77 votes (46%)
I'm usually overdrawn – POOR service in last 6 months4 votes (2%)
I'm usually overdrawn – OK service in last 6 months6 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months8 votes (5%)
Your local credit union (2 votes)
I'm usually in-credit – POOR service in last 6 months0 votes (0%)
I'm usually in-credit – OK service in last 6 months2 votes (100%)
I'm usually in-credit – GREAT service in last 6 months0 votes (0%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
I don’t have a current account (14 votes)
 14 votes (100%)

                   8,267 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.