Is your energy company's service any good?MoneySaving Poll Results

Souk

There have been more horrid reports of energy firm billing errors. We regularly ask for your feedback on firms, and have brought this poll forward to see how big the issues are.

Please rate your current supplier’s SERVICE (not price) over the last SIX MONTHS (or less if you’ve recently switched). If you’ve gas and electricity with different firms, please vote for both.

Results

Atlantic (part of SSE) (96 votes)
Great64 votes (67%)
OK21 votes (22%)
Poor11 votes (11%)
Better Energy Supply (8 votes)
Great2 votes (25%)
OK4 votes (50%)
Poor2 votes (25%)
British Gas (598 votes)
Great209 votes (35%)
OK213 votes (36%)
Poor176 votes (29%)
Co-operative Energy (278 votes)
Great153 votes (55%)
OK81 votes (29%)
Poor44 votes (16%)
E.on (585 votes)
Great252 votes (43%)
OK232 votes (40%)
Poor101 votes (17%)
Ebico (104 votes)
Great84 votes (81%)
OK17 votes (16%)
Poor3 votes (3%)
Ecotricity (80 votes)
Great71 votes (89%)
OK7 votes (9%)
Poor2 votes (3%)
EDF (992 votes)
Great473 votes (48%)
OK359 votes (36%)
Poor160 votes (16%)
Extra Energy (23 votes)
Great16 votes (70%)
OK4 votes (17%)
Poor3 votes (13%)
First Utility (595 votes)
Great239 votes (40%)
OK143 votes (24%)
Poor213 votes (36%)
Flow Energy (83 votes)
Great56 votes (67%)
OK22 votes (27%)
Poor5 votes (6%)
Good Energy (49 votes)
Great34 votes (69%)
OK8 votes (16%)
Poor7 votes (14%)
Green Energy (20 votes)
Great18 votes (90%)
OK1 votes (5%)
Poor1 votes (5%)
Green Star Energy (18 votes)
Great9 votes (50%)
OK8 votes (44%)
Poor1 votes (6%)
iSupplyEnergy (58 votes)
Great23 votes (40%)
OK20 votes (34%)
Poor15 votes (26%)
Loco2 Energy (7 votes)
Great5 votes (71%)
OK2 votes (29%)
Poor0 votes (0%)
M&S Energy (122 votes)
Great56 votes (46%)
OK50 votes (41%)
Poor16 votes (13%)
Npower (1082 votes)
Great94 votes (9%)
OK218 votes (20%)
Poor770 votes (71%)
Ovo Energy (905 votes)
Great739 votes (82%)
OK126 votes (14%)
Poor40 votes (4%)
Sainsbury's Energy (74 votes)
Great34 votes (46%)
OK25 votes (34%)
Poor15 votes (20%)
Scottish Hydro (part of SSE) (63 votes)
Great31 votes (49%)
OK23 votes (37%)
Poor9 votes (14%)
Scottish Power (958 votes)
Great174 votes (18%)
OK260 votes (27%)
Poor524 votes (55%)
Spark Energy (65 votes)
Great20 votes (31%)
OK16 votes (25%)
Poor29 votes (45%)
SSE (269 votes)
Great112 votes (42%)
OK109 votes (41%)
Poor48 votes (18%)
Swalec (part of SSE) (40 votes)
Great18 votes (45%)
OK18 votes (45%)
Poor4 votes (10%)

Utility Warehouse is a network marketing company. This means many of its customers also spread the word and sell the product, which can positively skew its votes.
Telecom Plus/Utility Warehouse (339 votes)
Great291 votes (86%)
OK34 votes (10%)
Poor14 votes (4%)
Utilita (21 votes)
Great13 votes (62%)
OK3 votes (14%)
Poor5 votes (24%)
I don't know who my energy provider is (9 votes)
 9 votes (100%)

           6,837 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.