How do you rate your bank account's service?MoneySaving Poll Results

Souk

We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from more than six months ago.


Results

Bank of Scotland (86 votes)
I'm usually in credit – POOR service in last 6 months6 votes (7%)
I'm usually in credit – OK service in last 6 months27 votes (31%)
I'm usually in credit – GREAT service in last 6 months43 votes (50%)
I'm usually overdrawn – POOR service in last 6 months5 votes (6%)
I'm usually overdrawn – OK service in last 6 months2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months3 votes (3%)
Barclays Bank (414 votes)
I'm usually in credit – POOR service in last 6 months65 votes (16%)
I'm usually in credit – OK service in last 6 months153 votes (37%)
I'm usually in credit – GREAT service in last 6 months152 votes (37%)
I'm usually overdrawn – POOR service in last 6 months14 votes (3%)
I'm usually overdrawn – OK service in last 6 months12 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months18 votes (4%)
Cahoot (9 votes)
I'm usually in credit – POOR service in last 6 months1 votes (11%)
I'm usually in credit – OK service in last 6 months4 votes (44%)
I'm usually in credit – GREAT service in last 6 months3 votes (33%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (11%)
Clydesdale (35 votes)
I'm usually in credit – POOR service in last 6 months4 votes (11%)
I'm usually in credit – OK service in last 6 months18 votes (51%)
I'm usually in credit – GREAT service in last 6 months12 votes (34%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months1 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Co-op Bank (235 votes)
I'm usually in credit – POOR service in last 6 months23 votes (10%)
I'm usually in credit – OK service in last 6 months42 votes (18%)
I'm usually in credit – GREAT service in last 6 months157 votes (67%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months2 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months11 votes (5%)
First Direct (1011 votes)
I'm usually in credit – POOR service in last 6 months29 votes (3%)
I'm usually in credit – OK service in last 6 months59 votes (6%)
I'm usually in credit – GREAT service in last 6 months832 votes (82%)
I'm usually overdrawn – POOR service in last 6 months3 votes (0%)
I'm usually overdrawn – OK service in last 6 months12 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months76 votes (8%)
Halifax Reward account ONLY - other Halifax below (407 votes)
I'm usually in credit – POOR service in last 6 months36 votes (9%)
I'm usually in credit – OK service in last 6 months139 votes (34%)
I'm usually in credit – GREAT service in last 6 months210 votes (52%)
I'm usually overdrawn – POOR service in last 6 months4 votes (1%)
I'm usually overdrawn – OK service in last 6 months12 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months6 votes (1%)
Halifax accounts - EXCLUDING the Reward account (151 votes)
I'm usually in credit – POOR service in last 6 months17 votes (11%)
I'm usually in credit – OK service in last 6 months57 votes (38%)
I'm usually in credit – GREAT service in last 6 months59 votes (39%)
I'm usually overdrawn – POOR service in last 6 months7 votes (5%)
I'm usually overdrawn – OK service in last 6 months5 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months6 votes (4%)
HSBC (412 votes)
I'm usually in credit – POOR service in last 6 months79 votes (19%)
I'm usually in credit – OK service in last 6 months130 votes (32%)
I'm usually in credit – GREAT service in last 6 months154 votes (37%)
I'm usually overdrawn – POOR service in last 6 months7 votes (2%)
I'm usually overdrawn – OK service in last 6 months19 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months23 votes (6%)
Lloyds (506 votes)
I'm usually in credit – POOR service in last 6 months47 votes (9%)
I'm usually in credit – OK service in last 6 months173 votes (34%)
I'm usually in credit – GREAT service in last 6 months241 votes (48%)
I'm usually overdrawn – POOR service in last 6 months13 votes (3%)
I'm usually overdrawn – OK service in last 6 months20 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months12 votes (2%)
M&S Bank (90 votes)
I'm usually in credit – POOR service in last 6 months9 votes (10%)
I'm usually in credit – OK service in last 6 months16 votes (18%)
I'm usually in credit – GREAT service in last 6 months59 votes (66%)
I'm usually overdrawn – POOR service in last 6 months3 votes (3%)
I'm usually overdrawn – OK service in last 6 months1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months2 votes (2%)
Metro Bank (21 votes)
I'm usually in credit – POOR service in last 6 months2 votes (10%)
I'm usually in credit – OK service in last 6 months5 votes (24%)
I'm usually in credit – GREAT service in last 6 months14 votes (67%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Nationwide Building Society (1090 votes)
I'm usually in credit – POOR service in last 6 months29 votes (3%)
I'm usually in credit – OK service in last 6 months174 votes (16%)
I'm usually in credit – GREAT service in last 6 months823 votes (76%)
I'm usually overdrawn – POOR service in last 6 months9 votes (1%)
I'm usually overdrawn – OK service in last 6 months11 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months44 votes (4%)
NatWest (540 votes)
I'm usually in credit – POOR service in last 6 months64 votes (12%)
I'm usually in credit – OK service in last 6 months183 votes (34%)
I'm usually in credit – GREAT service in last 6 months231 votes (43%)
I'm usually overdrawn – POOR service in last 6 months14 votes (3%)
I'm usually overdrawn – OK service in last 6 months20 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months28 votes (5%)
Royal Bank of Scotland (193 votes)
I'm usually in credit – POOR service in last 6 months32 votes (17%)
I'm usually in credit – OK service in last 6 months70 votes (36%)
I'm usually in credit – GREAT service in last 6 months78 votes (40%)
I'm usually overdrawn – POOR service in last 6 months1 votes (1%)
I'm usually overdrawn – OK service in last 6 months6 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months6 votes (3%)
Santander 123 account ONLY - other Santander below (1124 votes)
I'm usually in credit – POOR service in last 6 months61 votes (5%)
I'm usually in credit – OK service in last 6 months316 votes (28%)
I'm usually in credit – GREAT service in last 6 months721 votes (64%)
I'm usually overdrawn – POOR service in last 6 months6 votes (1%)
I'm usually overdrawn – OK service in last 6 months8 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months12 votes (1%)
Santander accounts - EXCLUDING Santander 123 (269 votes)
I'm usually in credit – POOR service in last 6 months17 votes (6%)
I'm usually in credit – OK service in last 6 months92 votes (34%)
I'm usually in credit – GREAT service in last 6 months132 votes (49%)
I'm usually overdrawn – POOR service in last 6 months11 votes (4%)
I'm usually overdrawn – OK service in last 6 months11 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months6 votes (2%)
Smile (64 votes)
I'm usually in credit – POOR service in last 6 months7 votes (11%)
I'm usually in credit – OK service in last 6 months16 votes (25%)
I'm usually in credit – GREAT service in last 6 months41 votes (64%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Tesco Bank (118 votes)
I'm usually in credit – POOR service in last 6 months11 votes (9%)
I'm usually in credit – OK service in last 6 months31 votes (26%)
I'm usually in credit – GREAT service in last 6 months73 votes (62%)
I'm usually overdrawn – POOR service in last 6 months1 votes (1%)
I'm usually overdrawn – OK service in last 6 months1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (1%)
Think Money (5 votes)
I'm usually in credit – POOR service in last 6 months2 votes (40%)
I'm usually in credit – OK service in last 6 months1 votes (20%)
I'm usually in credit – GREAT service in last 6 months2 votes (40%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
TSB (421 votes)
I'm usually in credit – POOR service in last 6 months27 votes (6%)
I'm usually in credit – OK service in last 6 months120 votes (29%)
I'm usually in credit – GREAT service in last 6 months257 votes (61%)
I'm usually overdrawn – POOR service in last 6 months6 votes (1%)
I'm usually overdrawn – OK service in last 6 months4 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months7 votes (2%)
Ulster Bank (17 votes)
I'm usually in credit – POOR service in last 6 months2 votes (12%)
I'm usually in credit – OK service in last 6 months5 votes (29%)
I'm usually in credit – GREAT service in last 6 months10 votes (59%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Virgin Money (60 votes)
I'm usually in credit – POOR service in last 6 months8 votes (13%)
I'm usually in credit – OK service in last 6 months20 votes (33%)
I'm usually in credit – GREAT service in last 6 months31 votes (52%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (2%)
Yorkshire Bank (109 votes)
I'm usually in credit – POOR service in last 6 months19 votes (17%)
I'm usually in credit – OK service in last 6 months34 votes (31%)
I'm usually in credit – GREAT service in last 6 months53 votes (49%)
I'm usually overdrawn – POOR service in last 6 months1 votes (1%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months2 votes (2%)
Your local credit union (18 votes)
I'm usually in credit – POOR service in last 6 months5 votes (28%)
I'm usually in credit – OK service in last 6 months7 votes (39%)
I'm usually in credit – GREAT service in last 6 months4 votes (22%)
I'm usually overdrawn – POOR service in last 6 months1 votes (6%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (6%)
I don’t have a current account or I don't have a current account with one of the providers listed above (62 votes)
 62 votes (100%)

                   7,467 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.