Parcel delivery firms: which are the best and worst?MoneySaving Poll Results


With the festive season upon us, parcel delivery firms are zipping around the UK helping out the big man in the red suit. Yet sadly parcel delivery horror stories abound - ranging from no-shows to “they threw the goods over the fence” or “they lied that we weren't in”.

So it’s time for our annual poll to sort the good guys from the cowboys...

Please rate your experience with each of these firms DURING THE LAST YEAR (don’t rate if you haven’t experienced their services).


Amazon Logistics (not always used by Amazon) (3585 votes)
Great1349 votes (38%)
OK1271 votes (35%)
Poor965 votes (27%)
APC (632 votes)
Great168 votes (27%)
OK243 votes (38%)
Poor221 votes (35%)
City Sprint (425 votes)
Great74 votes (17%)
OK216 votes (51%)
Poor135 votes (32%)
Collect Plus (1489 votes)
Great786 votes (53%)
OK568 votes (38%)
Poor135 votes (9%)
DHL (2695 votes)
Great1039 votes (39%)
OK1361 votes (51%)
Poor295 votes (11%)
DPD (5298 votes)
Great3739 votes (71%)
OK996 votes (19%)
Poor563 votes (11%)
DX (694 votes)
Great118 votes (17%)
OK173 votes (25%)
Poor403 votes (58%)
FedEx UK (1623 votes)
Great665 votes (41%)
OK762 votes (47%)
Poor196 votes (12%)
Hermes/myHermes (6419 votes)
Great2181 votes (34%)
OK1897 votes (30%)
Poor2341 votes (36%)
Interlink (1470 votes)
Great507 votes (34%)
OK626 votes (43%)
Poor337 votes (23%)
iPost Parcels (657 votes)
Great106 votes (16%)
OK150 votes (23%)
Poor401 votes (61%)
Parcelforce (4442 votes)
Great1853 votes (42%)
OK2006 votes (45%)
Poor583 votes (13%)
Royal Mail Parcels (5682 votes)
Great2917 votes (51%)
OK2169 votes (38%)
Poor596 votes (10%)
TNT (1176 votes)
Great317 votes (27%)
OK612 votes (52%)
Poor247 votes (21%)
UPS (2247 votes)
Great1120 votes (50%)
OK854 votes (38%)
Poor273 votes (12%)
UK Mail (2086 votes)
Great440 votes (21%)
OK868 votes (42%)
Poor778 votes (37%)
Yodel (6203 votes)
Great1292 votes (21%)
OK1395 votes (22%)
Poor3516 votes (57%)
Never used a delivery firm
  28 votes
Had deliveries but don't know which firm
  176 votes

           9,479 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.