How do you rate your home phone and broadband provider?MoneySaving Poll Results

Souk

We can tell you which the cheapest providers are, but to find out if their service is any good, we need your help. So twice a year we ask you to tell us about your customer service experiences.

Please rate your HOME PHONE and BROADBAND provider(s) on customer service (not price) over the past SIX MONTHS.

Phone and broadband from the same provider? Rate each service separately.

Results

AOL (now owned by TalkTalk)
Phone (114 votes) Broadband (148 votes)
Great 38 votes (33%) Great 29 votes (20%)
OK 51 votes (45%) OK 57 votes (39%)
Poor 25 votes (22%) Poor 62 votes (42%)
B4RN
Phone (8 votes) Broadband (6 votes)
Great 3 votes (38%) Great 3 votes (50%)
OK 3 votes (38%) OK 3 votes (50%)
Poor 2 votes (25%) Poor 0 votes (0%)
BT
Phone (1659 votes) Broadband (1380 votes)
Great 570 votes (34%) Great 452 votes (33%)
OK 762 votes (46%) OK 443 votes (32%)
Poor 327 votes (20%) Poor 485 votes (35%)
Direct Save Telecom
Phone (8 votes) Broadband (3 votes)
Great 5 votes (63%) Great 3 votes (100%)
OK 1 votes (13%) OK 0 votes (0%)
Poor 2 votes (25%) Poor 0 votes (0%)
Eclipse
Phone (21 votes) Broadband (33 votes)
Great 18 votes (86%) Great 24 votes (73%)
OK 3 votes (14%) OK 7 votes (21%)
Poor 0 votes (0%) Poor 2 votes (6%)
EE
Phone (397 votes) Broadband (406 votes)
Great 120 votes (30%) Great 113 votes (28%)
OK 177 votes (45%) OK 131 votes (32%)
Poor 100 votes (25%) Poor 162 votes (40%)
John Lewis
Phone (36 votes) Broadband (36 votes)
Great 33 votes (92%) Great 31 votes (86%)
OK 2 votes (6%) OK 2 votes (6%)
Poor 1 votes (3%) Poor 3 votes (8%)
Kingston Communications
Phone (86 votes) Broadband (85 votes)
Great 30 votes (35%) Great 19 votes (22%)
OK 34 votes (40%) OK 23 votes (27%)
Poor 22 votes (26%) Poor 43 votes (51%)
Plusnet
Phone (1006 votes) Broadband (1116 votes)
Great 707 votes (70%) Great 758 votes (68%)
OK 239 votes (24%) OK 260 votes (23%)
Poor 60 votes (6%) Poor 98 votes (9%)
Post Office
Phone (148 votes) Broadband (123 votes)
Great 80 votes (54%) Great 51 votes (41%)
OK 54 votes (36%) OK 45 votes (37%)
Poor 14 votes (9%) Poor 27 votes (22%)
Primus (now called Fuel Broadband)
Phone (130 votes) Broadband (97 votes)
Great 54 votes (42%) Great 38 votes (39%)
OK 48 votes (37%) OK 28 votes (29%)
Poor 28 votes (22%) Poor 31 votes (32%)
Sky
Phone (1072 votes) Broadband (1135 votes)
Great 451 votes (42%) Great 433 votes (38%)
OK 512 votes (48%) OK 400 votes (35%)
Poor 109 votes (10%) Poor 302 votes (27%)
SSE Broadband
Phone (25 votes) Broadband (22 votes)
Great 7 votes (28%) Great 4 votes (18%)
OK 9 votes (36%) OK 8 votes (36%)
Poor 9 votes (36%) Poor 10 votes (45%)
TalkTalk
Phone (1393 votes) Broadband (1429 votes)
Great 465 votes (33%) Great 354 votes (25%)
OK 613 votes (44%) OK 538 votes (38%)
Poor 315 votes (23%) Poor 537 votes (38%)
Tesco (now owned by TalkTalk)
Phone (50 votes) Broadband (51 votes)
Great 15 votes (30%) Great 10 votes (20%)
OK 29 votes (58%) OK 27 votes (53%)
Poor 6 votes (12%) Poor 14 votes (27%)
The Phone Co-op
Phone (23 votes) Broadband (17 votes)
Great 20 votes (87%) Great 14 votes (82%)
OK 1 votes (4%) OK 2 votes (12%)
Poor 2 votes (9%) Poor 1 votes (6%)
Utility Warehouse
Phone (170 votes) Broadband (169 votes)
Great 141 votes (83%) Great 127 votes (75%)
OK 25 votes (15%) OK 33 votes (20%)
Poor 4 votes (2%) Poor 9 votes (5%)

Utility Warehouse is a network marketing company. This means many of its customers also spread the word and sell the product, which can positively skew its votes.

Virgin Media
Phone (1223 votes) Broadband (1299 votes)
Great 600 votes (49%) Great 728 votes (56%)
OK 490 votes (40%) OK 390 votes (30%)
Poor 133 votes (11%) Poor 181 votes (14%)
Zen
Phone (59 votes) Broadband (79 votes)
Great 50 votes (85%) Great 76 votes (96%)
OK 8 votes (14%) OK 2 votes (3%)
Poor 1 votes (2%) Poor 1 votes (1%)
Other
Phone (69 votes) Broadband (65 votes)
Great 34 votes (49%) Great 38 votes (58%)
OK 26 votes (38%) OK 13 votes (20%)
Poor 9 votes (13%) Poor 14 votes (22%)

                   15396 ratings have been selected.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.