Parcel delivery firms: who are the best and worst?MoneySaving Poll Results


With the festive season nearly here, parcel delivery firms are zipping around the UK helping out the big man in the red suit. Yet sadly parcel delivery horror stories abound - ranging from no-shows to “they threw the goods over the fence” or “they lied that we weren't in”.

So it’s time for our annual poll to work out who are the good guys and who are the cowboys...

Please rate your experience with each of these firms DURING THE LAST YEAR (don’t rate if you haven’t experienced their service).


Amazon Logistics (not always used by Amazon) (2619 votes)
Great1249 votes (48%)
OK892 votes (34%)
Poor478 votes (18%)
Collect Plus (1912 votes)
Great1008 votes (53%)
OK654 votes (34%)
Poor250 votes (13%)
City Link (3023 votes)
Great742 votes (25%)
OK1367 votes (45%)
Poor914 votes (30%)
DHL (2504 votes)
Great1010 votes (40%)
OK1139 votes (45%)
Poor355 votes (14%)
DPD (4034 votes)
Great2668 votes (66%)
OK856 votes (21%)
Poor510 votes (13%)
DX (795 votes)
Great96 votes (12%)
OK244 votes (31%)
Poor455 votes (57%)
FedEx UK (1690 votes)
Great730 votes (43%)
OK746 votes (44%)
Poor214 votes (13%)
Hermes/myHermes (5357 votes)
Great2113 votes (39%)
OK1489 votes (28%)
Poor1755 votes (33%)
Interlink (1494 votes)
Great457 votes (31%)
OK728 votes (49%)
Poor309 votes (21%)
iPost Parcels (1016 votes)
Great267 votes (26%)
OK261 votes (26%)
Poor488 votes (48%)
Parcelforce (4122 votes)
Great1765 votes (43%)
OK1739 votes (42%)
Poor618 votes (15%)
Royal Mail Parcels (5521 votes)
Great2744 votes (50%)
OK2063 votes (37%)
Poor714 votes (13%)
TNT (1386 votes)
Great382 votes (28%)
OK679 votes (49%)
Poor325 votes (23%)
UPS (2144 votes)
Great1050 votes (49%)
OK783 votes (37%)
Poor311 votes (15%)
UK Mail (1988 votes)
Great529 votes (27%)
OK896 votes (45%)
Poor563 votes (28%)
Yodel (6229 votes)
Great2297 votes (37%)
OK1144 votes (18%)
Poor2788 votes (45%)
Never used a delivery firm
  41 votes
Had deliveries but don't know which firm
  112 votes

           9,139 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.