How do you rate your bank account's service?MoneySaving Poll Results

Souk
We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from before six months ago.

Results

Bank of Scotland (240 votes)
I'm usually in credit – POOR service in last 6 months27 votes (11%)
I'm usually in credit – OK service in last 6 months89 votes (37%)
I'm usually in credit – GREAT service in last 6 months88 votes (37%)
I'm usually overdrawn – POOR service in last 6 months9 votes (4%)
I'm usually overdrawn – OK service in last 6 months17 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months10 votes (4%)
Barclays Bank (615 votes)
I'm usually in credit – POOR service in last 6 months69 votes (11%)
I'm usually in credit – OK service in last 6 months217 votes (35%)
I'm usually in credit – GREAT service in last 6 months254 votes (41%)
I'm usually overdrawn – POOR service in last 6 months17 votes (3%)
I'm usually overdrawn – OK service in last 6 months31 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months27 votes (4%)
Cahoot (45 votes)
I'm usually in credit – POOR service in last 6 months3 votes (7%)
I'm usually in credit – OK service in last 6 months7 votes (16%)
I'm usually in credit – GREAT service in last 6 months29 votes (64%)
I'm usually overdrawn – POOR service in last 6 months1 votes (2%)
I'm usually overdrawn – OK service in last 6 months3 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months2 votes (4%)
Co-op Bank (366 votes)
I'm usually in credit – POOR service in last 6 months16 votes (4%)
I'm usually in credit – OK service in last 6 months86 votes (23%)
I'm usually in credit – GREAT service in last 6 months234 votes (64%)
I'm usually overdrawn – POOR service in last 6 months4 votes (1%)
I'm usually overdrawn – OK service in last 6 months7 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months19 votes (5%)
First Direct (1128 votes)
I'm usually in credit – POOR service in last 6 months18 votes (2%)
I'm usually in credit – OK service in last 6 months59 votes (5%)
I'm usually in credit – GREAT service in last 6 months931 votes (83%)
I'm usually overdrawn – POOR service in last 6 months2 votes (0%)
I'm usually overdrawn – OK service in last 6 months7 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months111 votes (10%)
Halifax Reward account ONLY – other Halifax below (517 votes)
I'm usually in credit – POOR service in last 6 months36 votes (7%)
I'm usually in credit – OK service in last 6 months178 votes (34%)
I'm usually in credit – GREAT service in last 6 months255 votes (49%)
I'm usually overdrawn – POOR service in last 6 months9 votes (2%)
I'm usually overdrawn – OK service in last 6 months28 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months11 votes (2%)
Halifax accounts – excluding the Reward account (231 votes)
I'm usually in credit – POOR service in last 6 months36 votes (16%)
I'm usually in credit – OK service in last 6 months100 votes (43%)
I'm usually in credit – GREAT service in last 6 months66 votes (29%)
I'm usually overdrawn – POOR service in last 6 months11 votes (5%)
I'm usually overdrawn – OK service in last 6 months13 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months5 votes (2%)
HSBC (605 votes)
I'm usually in credit – POOR service in last 6 months65 votes (11%)
I'm usually in credit – OK service in last 6 months225 votes (37%)
I'm usually in credit – GREAT service in last 6 months224 votes (37%)
I'm usually overdrawn – POOR service in last 6 months30 votes (5%)
I'm usually overdrawn – OK service in last 6 months33 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months28 votes (5%)
Lloyds (789 votes)
I'm usually in credit – POOR service in last 6 months84 votes (11%)
I'm usually in credit – OK service in last 6 months279 votes (35%)
I'm usually in credit – GREAT service in last 6 months325 votes (41%)
I'm usually overdrawn – POOR service in last 6 months33 votes (4%)
I'm usually overdrawn – OK service in last 6 months39 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months29 votes (4%)
M&S Bank (42 votes)
I'm usually in credit – POOR service in last 6 months2 votes (5%)
I'm usually in credit – OK service in last 6 months15 votes (36%)
I'm usually in credit – GREAT service in last 6 months24 votes (57%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months1 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Metro Bank (18 votes)
I'm usually in credit – POOR service in last 6 months3 votes (17%)
I'm usually in credit – OK service in last 6 months4 votes (22%)
I'm usually in credit – GREAT service in last 6 months8 votes (44%)
I'm usually overdrawn – POOR service in last 6 months1 votes (6%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months2 votes (11%)
Nationwide (1112 votes)
I'm usually in credit – POOR service in last 6 months60 votes (5%)
I'm usually in credit – OK service in last 6 months277 votes (25%)
I'm usually in credit – GREAT service in last 6 months706 votes (63%)
I'm usually overdrawn – POOR service in last 6 months12 votes (1%)
I'm usually overdrawn – OK service in last 6 months14 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months43 votes (4%)
NatWest/Royal Bank Of Scotland (977 votes)
I'm usually in credit – POOR service in last 6 months142 votes (15%)
I'm usually in credit – OK service in last 6 months378 votes (39%)
I'm usually in credit – GREAT service in last 6 months331 votes (34%)
I'm usually overdrawn – POOR service in last 6 months27 votes (3%)
I'm usually overdrawn – OK service in last 6 months66 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months33 votes (3%)
Santander 123 account ONLY - other Santander below (1072 votes)
I'm usually in credit – POOR service in last 6 months37 votes (3%)
I'm usually in credit – OK service in last 6 months221 votes (21%)
I'm usually in credit – GREAT service in last 6 months774 votes (72%)
I'm usually overdrawn – POOR service in last 6 months3 votes (0%)
I'm usually overdrawn – OK service in last 6 months17 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months20 votes (2%)
Santander accounts - EXCLUDING Santander 123 (479 votes)
I'm usually in credit – POOR service in last 6 months70 votes (15%)
I'm usually in credit – OK service in last 6 months169 votes (35%)
I'm usually in credit – GREAT service in last 6 months179 votes (37%)
I'm usually overdrawn – POOR service in last 6 months16 votes (3%)
I'm usually overdrawn – OK service in last 6 months28 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months17 votes (4%)
Smile (194 votes)
I'm usually in credit – POOR service in last 6 months12 votes (6%)
I'm usually in credit – OK service in last 6 months31 votes (16%)
I'm usually in credit – GREAT service in last 6 months134 votes (69%)
I'm usually overdrawn – POOR service in last 6 months1 votes (1%)
I'm usually overdrawn – OK service in last 6 months4 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months12 votes (6%)
Think Money (19 votes)
I'm usually in credit – POOR service in last 6 months2 votes (11%)
I'm usually in credit – OK service in last 6 months5 votes (26%)
I'm usually in credit – GREAT service in last 6 months12 votes (63%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
TSB (189 votes)
I'm usually in credit – POOR service in last 6 months31 votes (16%)
I'm usually in credit – OK service in last 6 months78 votes (41%)
I'm usually in credit – GREATservice in last 6 months66 votes (35%)
I'm usually overdrawn – POOR service in last 6 months7 votes (4%)
I'm usually overdrawn – OK service in last 6 months3 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months4 votes (2%)
Ulster Bank (34 votes)
I'm usually in credit – POOR service in last 6 months9 votes (26%)
I'm usually in credit – OK service in last 6 months17 votes (50%)
I'm usually in credit – GREAT service in last 6 months5 votes (15%)
I'm usually overdrawn – POOR service in last 6 months1 votes (3%)
I'm usually overdrawn – OK service in last 6 months1 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (3%)
Yorkshire/Clydesdale (187 votes)
I'm usually in credit – POOR service in last 6 months29 votes (16%)
I'm usually in credit – OK service in last 6 months74 votes (40%)
I'm usually in credit – GREAT service in last 6 months68 votes (36%)
I'm usually overdrawn – POOR service in last 6 months8 votes (4%)
I'm usually overdrawn – OK service in last 6 months2 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months6 votes (3%)
Your local credit union (32 votes)
I'm usually in credit – POOR service in last 6 months1 votes (3%)
I'm usually in credit – OK service in last 6 months5 votes (16%)
I'm usually in credit – GREAT service in last 6 months22 votes (69%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months1 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months3 votes (9%)
I don’t have a current account (24 votes)
 24 votes (100%)

                   8,915 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.