How do you rate your home phone and broadband provider?MoneySaving Poll Results

Souk

We can tell you who the cheapest providers are, but to find out if their service is any good, we need your help. So twice a year we ask you to tell us about your customer service experiences.

Please rate your provider(s) on customer service (not price) over the past 6 MONTHS.

Phone and broadband from the same provider? Rate each service separately.

Is your provider missing? Suggest it in the forum discussion.

Results

24Talk
Home phone rating (5 votes) Broadband rating (4 votes)
Good 4 votes (80%) Good 1 votes (25%)
OK 0 votes (0%) OK 1 votes (25%)
Poor 1 votes (20%) Poor 2 votes (50%)
AAISP
Home phone rating (3 votes) Broadband rating (9 votes)
Good 3 votes (100%) Good 9 votes (100%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 0 votes (0%)
ADSL24
Home phone rating (1 votes) Broadband rating (5 votes)
Good 1 votes (100%) Good 2 votes (40%)
OK 0 votes (0%) OK 1 votes (20%)
Poor 0 votes (0%) Poor 2 votes (40%)
AOL
Home phone rating (62 votes) Broadband rating (107 votes)
Good 39 votes (63%) Good 42 votes (39%)
OK 17 votes (27%) OK 33 votes (31%)
Poor 6 votes (10%) Poor 32 votes (30%)
Aquiss
Home phone rating (0 votes) Broadband rating (2 votes)
Good 0 votes (0%) Good 2 votes (100%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 0 votes (0%)
Ask4
Home phone rating (0 votes) Broadband rating (0 votes)
Good 0 votes (0%) Good 0 votes (0%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 0 votes (0%)
Auracall
Home phone rating (1 votes) Broadband rating (1 votes)
Good 0 votes (0%) Good 0 votes (0%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 1 votes (100%) Poor 1 votes (100%)
B4RN
Home phone rating (6 votes) Broadband rating (17 votes)
Good 5 votes (83%) Good 16 votes (94%)
OK 1 votes (17%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 1 votes (6%)
Be (now owned by Sky)
Home phone rating (0 votes) Broadband rating (3 votes)
Good 0 votes (0%) Good 1 votes (33%)
OK 0 votes (0%) OK 1 votes (33%)
Poor 0 votes (0%) Poor 1 votes (33%)
Breathe
Home phone rating (0 votes) Broadband rating (1 votes)
Good 0 votes (0%) Good 0 votes (0%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 1 votes (100%)
BT
Home phone rating (1749 votes) Broadband rating (1416 votes)
Good 853 votes (49%) Good 630 votes (44%)
OK 575 votes (33%) OK 348 votes (25%)
Poor 321 votes (18%) Poor 438 votes (31%)
CSS
Home phone rating (2 votes) Broadband rating (4 votes)
Good 0 votes (0%) Good 1 votes (25%)
OK 2 votes (100%) OK 1 votes (25%)
Poor 0 votes (0%) Poor 2 votes (50%)
Demon
Home phone rating (4 votes) Broadband rating (6 votes)
Good 3 votes (75%) Good 3 votes (50%)
OK 0 votes (0%) OK 2 votes (33%)
Poor 1 votes (25%) Poor 1 votes (17%)
Direct Save Telecom
Home phone rating (4 votes) Broadband rating (2 votes)
Good 3 votes (75%) Good 2 votes (100%)
OK 1 votes (25%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 0 votes (0%)
Eclipse
Home phone rating (5 votes) Broadband rating (16 votes)
Good 5 votes (100%) Good 14 votes (88%)
OK 0 votes (0%) OK 1 votes (6%)
Poor 0 votes (0%) Poor 1 votes (6%)
EE (formerly Orange)
Home phone rating (183 votes) Broadband rating (212 votes)
Good 90 votes (49%) Good 89 votes (42%)
OK 54 votes (30%) OK 49 votes (23%)
Poor 39 votes (21%) Poor 74 votes (35%)
Fast
Home phone rating (0 votes) Broadband rating (1 votes)
Good 0 votes (0%) Good 1 votes (100%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 0 votes (0%)
Firefly
Home phone rating (1 votes) Broadband rating (1 votes)
Good 1 votes (100%) Good 1 votes (100%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 0 votes (0%)
Home Telecom
Home phone rating (3 votes) Broadband rating (2 votes)
Good 2 votes (67%) Good 1 votes (50%)
OK 1 votes (33%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 1 votes (50%)
Hyperoptic
Home phone rating (6 votes) Broadband rating (10 votes)
Good 6 votes (100%) Good 10 votes (100%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 0 votes (0%)
IDNet
Home phone rating (4 votes) Broadband rating (6 votes)
Good 3 votes (75%) Good 5 votes (83%)
OK 1 votes (25%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 1 votes (17%)
John Lewis
Home phone rating (21 votes) Broadband rating (22 votes)
Good 19 votes (90%) Good 19 votes (86%)
OK 2 votes (10%) OK 3 votes (14%)
Poor 0 votes (0%) Poor 0 votes (0%)
Kingston Communications
Home phone rating (52 votes) Broadband rating (51 votes)
Good 23 votes (44%) Good 16 votes (31%)
OK 21 votes (40%) OK 16 votes (31%)
Poor 8 votes (15%) Poor 19 votes (37%)
Madasafish
Home phone rating (0 votes) Broadband rating (1 votes)
Good 0 votes (0%) Good 0 votes (0%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 1 votes (100%)
O2 (now owned by Sky)
Home phone rating (9 votes) Broadband rating (37 votes)
Good 5 votes (56%) Good 16 votes (43%)
OK 3 votes (33%) OK 13 votes (35%)
Poor 1 votes (11%) Poor 8 votes (22%)
Origin Broadband
Home phone rating (1 votes) Broadband rating (4 votes)
Good 1 votes (100%) Good 2 votes (50%)
OK 0 votes (0%) OK 1 votes (25%)
Poor 0 votes (0%) Poor 1 votes (25%)
Pipex
Home phone rating (0 votes) Broadband rating (3 votes)
Good 0 votes (0%) Good 0 votes (0%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 3 votes (100%)
Plusnet
Home phone rating (715 votes) Broadband rating (863 votes)
Good 595 votes (83%) Good 680 votes (79%)
OK 91 votes (13%) OK 131 votes (15%)
Poor 29 votes (4%) Poor 52 votes (6%)
Post Office
Home phone rating (130 votes) Broadband rating (95 votes)
Good 89 votes (68%) Good 47 votes (49%)
OK 29 votes (22%) OK 27 votes (28%)
Poor 12 votes (9%) Poor 21 votes (22%)
Primus
Home phone rating (107 votes) Broadband rating (75 votes)
Good 58 votes (54%) Good 38 votes (51%)
OK 22 votes (21%) OK 18 votes (24%)
Poor 27 votes (25%) Poor 19 votes (25%)
Sky
Home phone rating (877 votes) Broadband rating (932 votes)
Good 543 votes (62%) Good 525 votes (56%)
OK 257 votes (29%) OK 227 votes (24%)
Poor 77 votes (9%) Poor 180 votes (19%)
Smallworld
Home phone rating (3 votes) Broadband rating (6 votes)
Good 3 votes (100%) Good 3 votes (50%)
OK 0 votes (0%) OK 1 votes (17%)
Poor 0 votes (0%) Poor 2 votes (33%)
Southern Electric
Home phone rating (6 votes) Broadband rating (2 votes)
Good 2 votes (33%) Good 1 votes (50%)
OK 4 votes (67%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 1 votes (50%)
TalkTalk
Home phone rating (1290 votes) Broadband rating (1305 votes)
Good 730 votes (57%) Good 581 votes (45%)
OK 351 votes (27%) OK 351 votes (27%)
Poor 209 votes (16%) Poor 373 votes (29%)
Tesco
Home phone rating (60 votes) Broadband rating (69 votes)
Good 48 votes (80%) Good 43 votes (62%)
OK 10 votes (17%) OK 21 votes (30%)
Poor 2 votes (3%) Poor 5 votes (7%)
The Phone Co-op
Home phone rating (13 votes) Broadband rating (10 votes)
Good 13 votes (100%) Good 8 votes (80%)
OK 0 votes (0%) OK 1 votes (10%)
Poor 0 votes (0%) Poor 1 votes (10%)
Tiscali
Home phone rating (12 votes) Broadband rating (19 votes)
Good 7 votes (58%) Good 6 votes (32%)
OK 4 votes (33%) OK 5 votes (26%)
Poor 1 votes (8%) Poor 8 votes (42%)
Utility Warehouse
Home phone rating (90 votes) Broadband rating (87 votes)
Good 77 votes (86%) Good 70 votes (80%)
OK 9 votes (10%) OK 11 votes (13%)
Poor 4 votes (4%) Poor 6 votes (7%)
Virgin Media
Home phone rating (957 votes) Broadband rating (1064 votes)
Good 611 votes (64%) Good 719 votes (68%)
OK 257 votes (27%) OK 219 votes (21%)
Poor 89 votes (9%) Poor 126 votes (12%)
Virgin National
Home phone rating (7 votes) Broadband rating (11 votes)
Good 3 votes (43%) Good 3 votes (27%)
OK 4 votes (57%) OK 3 votes (27%)
Poor 0 votes (0%) Poor 5 votes (45%)
Vivaciti
Home phone rating (0 votes) Broadband rating (0 votes)
Good 0 votes (0%) Good 0 votes (0%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 0 votes (0%)
Xilo
Home phone rating (2 votes) Broadband rating (6 votes)
Good 2 votes (100%) Good 5 votes (83%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 1 votes (17%)
YourCalls.net
Home phone rating (0 votes) Broadband rating (0 votes)
Good 0 votes (0%) Good 0 votes (0%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 0 votes (0%)
Zen
Home phone rating (25 votes) Broadband rating (46 votes)
Good 25 votes (100%) Good 45 votes (98%)
OK 0 votes (0%) OK 1 votes (2%)
Poor 0 votes (0%) Poor 0 votes (0%)
Other
Home phone rating (37 votes) Broadband rating (34 votes)
Good 24 votes (65%) Good 16 votes (47%)
OK 10 votes (27%) OK 9 votes (26%)
Poor 3 votes (8%) Poor 9 votes (26%)

6,580 people have voted in this poll, of which 6449 rated their home phone provider and 6563 rated their broadband provider.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.