How do you rate your bank account's service?MoneySaving Poll Results

Souk
We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from more than six months ago.

Results

Bank of Scotland (180 votes)
I'm usually in credit – POOR service in last 6 months19 votes (11%)
I'm usually in credit – OK service in last 6 months61 votes (34%)
I'm usually in credit – GREAT service in last 6 months81 votes (45%)
I'm usually overdrawn – POOR service in last 6 months6 votes (3%)
I'm usually overdrawn – OK service in last 6 months5 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months8 votes (4%)
Barclays Bank (588 votes)
I'm usually in credit – POOR service in last 6 months100 votes (17%)
I'm usually in credit – OK service in last 6 months224 votes (38%)
I'm usually in credit – GREAT service in last 6 months202 votes (34%)
I'm usually overdrawn – POOR service in last 6 months17 votes (3%)
I'm usually overdrawn – OK service in last 6 months24 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months21 votes (4%)
Cahoot (20 votes)
I'm usually in credit – POOR service in last 6 months3 votes (15%)
I'm usually in credit – OK service in last 6 months4 votes (20%)
I'm usually in credit – GREAT service in last 6 months11 votes (55%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months1 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (5%)
Clydesdale (77 votes)
I'm usually in credit – POOR service in last 6 months11 votes (14%)
I'm usually in credit – OK service in last 6 months34 votes (44%)
I'm usually in credit – GREAT service in last 6 months29 votes (38%)
I'm usually overdrawn – POOR service in last 6 months1 votes (1%)
I'm usually overdrawn – OK service in last 6 months1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (1%)
Co-op Bank (292 votes)
I'm usually in credit – POOR service in last 6 months20 votes (7%)
I'm usually in credit – OK service in last 6 months54 votes (18%)
I'm usually in credit – GREAT service in last 6 months198 votes (68%)
I'm usually overdrawn – POOR service in last 6 months3 votes (1%)
I'm usually overdrawn – OK service in last 6 months2 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months15 votes (5%)
First Direct (1056 votes)
I'm usually in credit – POOR service in last 6 months13 votes (1%)
I'm usually in credit – OK service in last 6 months61 votes (6%)
I'm usually in credit – GREAT service in last 6 months882 votes (84%)
I'm usually overdrawn – POOR service in last 6 months1 votes (0%)
I'm usually overdrawn – OK service in last 6 months8 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months91 votes (9%)
Halifax Reward account ONLY - other Halifax below (527 votes)
I'm usually in credit – POOR service in last 6 months23 votes (4%)
I'm usually in credit – OK service in last 6 months146 votes (28%)
I'm usually in credit – GREAT service in last 6 months335 votes (64%)
I'm usually overdrawn – POOR service in last 6 months8 votes (2%)
I'm usually overdrawn – OK service in last 6 months10 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months5 votes (1%)
Halifax accounts - EXCLUDING the Reward account (159 votes)
I'm usually in credit – POOR service in last 6 months16 votes (10%)
I'm usually in credit – OK service in last 6 months61 votes (38%)
I'm usually in credit – GREAT service in last 6 months66 votes (42%)
I'm usually overdrawn – POOR service in last 6 months5 votes (3%)
I'm usually overdrawn – OK service in last 6 months3 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months8 votes (5%)
HSBC (534 votes)
I'm usually in credit – POOR service in last 6 months59 votes (11%)
I'm usually in credit – OK service in last 6 months202 votes (38%)
I'm usually in credit – GREAT service in last 6 months220 votes (41%)
I'm usually overdrawn – POOR service in last 6 months9 votes (2%)
I'm usually overdrawn – OK service in last 6 months20 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months24 votes (4%)
Lloyds (651 votes)
I'm usually in credit – POOR service in last 6 months71 votes (11%)
I'm usually in credit – OK service in last 6 months242 votes (37%)
I'm usually in credit – GREAT service in last 6 months275 votes (42%)
I'm usually overdrawn – POOR service in last 6 months21 votes (3%)
I'm usually overdrawn – OK service in last 6 months18 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months24 votes (4%)
M&S Bank (72 votes)
I'm usually in credit – POOR service in last 6 months4 votes (6%)
I'm usually in credit – OK service in last 6 months19 votes (26%)
I'm usually in credit – GREAT service in last 6 months46 votes (64%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months3 votes (4%)
Metro Bank (33 votes)
I'm usually in credit – POOR service in last 6 months3 votes (9%)
I'm usually in credit – OK service in last 6 months3 votes (9%)
I'm usually in credit – GREAT service in last 6 months27 votes (82%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Nationwide Building Society (1164 votes)
I'm usually in credit – POOR service in last 6 months47 votes (4%)
I'm usually in credit – OK service in last 6 months230 votes (20%)
I'm usually in credit – GREAT service in last 6 months816 votes (70%)
I'm usually overdrawn – POOR service in last 6 months6 votes (1%)
I'm usually overdrawn – OK service in last 6 months16 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months49 votes (4%)
NatWest (689 votes)
I'm usually in credit – POOR service in last 6 months78 votes (11%)
I'm usually in credit – OK service in last 6 months261 votes (38%)
I'm usually in credit – GREAT service in last 6 months263 votes (38%)
I'm usually overdrawn – POOR service in last 6 months12 votes (2%)
I'm usually overdrawn – OK service in last 6 months34 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months41 votes (6%)
Norwich and Peterborough Building Society (43 votes)
I'm usually in credit – POOR service in last 6 months1 votes (2%)
I'm usually in credit – OK service in last 6 months12 votes (28%)
I'm usually in credit – GREAT service in last 6 months29 votes (67%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (2%)
Royal Bank of Scotland (249 votes)
I'm usually in credit – POOR service in last 6 months40 votes (16%)
I'm usually in credit – OK service in last 6 months88 votes (35%)
I'm usually in credit – GREAT service in last 6 months95 votes (38%)
I'm usually overdrawn – POOR service in last 6 months5 votes (2%)
I'm usually overdrawn – OK service in last 6 months8 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months13 votes (5%)
Santander 123 account ONLY - other Santander below (1691 votes)
I'm usually in credit – POOR service in last 6 months35 votes (2%)
I'm usually in credit – OK service in last 6 months274 votes (16%)
I'm usually in credit – GREAT service in last 6 months1340 votes (79%)
I'm usually overdrawn – POOR service in last 6 months12 votes (1%)
I'm usually overdrawn – OK service in last 6 months9 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months21 votes (1%)
Santander accounts - EXCLUDING Santander 123 (425 votes)
I'm usually in credit – POOR service in last 6 months29 votes (7%)
I'm usually in credit – OK service in last 6 months131 votes (31%)
I'm usually in credit – GREAT service in last 6 months220 votes (52%)
I'm usually overdrawn – POOR service in last 6 months14 votes (3%)
I'm usually overdrawn – OK service in last 6 months19 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months12 votes (3%)
Smile (112 votes)
I'm usually in credit – POOR service in last 6 months6 votes (5%)
I'm usually in credit – OK service in last 6 months22 votes (20%)
I'm usually in credit – GREAT service in last 6 months76 votes (68%)
I'm usually overdrawn – POOR service in last 6 months1 votes (1%)
I'm usually overdrawn – OK service in last 6 months1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months6 votes (5%)
Tesco Bank (71 votes)
I'm usually in credit – POOR service in last 6 months5 votes (7%)
I'm usually in credit – OK service in last 6 months24 votes (34%)
I'm usually in credit – GREAT service in last 6 months38 votes (54%)
I'm usually overdrawn – POOR service in last 6 months1 votes (1%)
I'm usually overdrawn – OK service in last 6 months2 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (1%)
Think Money (15 votes)
I'm usually in credit – POOR service in last 6 months2 votes (13%)
I'm usually in credit – OK service in last 6 months1 votes (7%)
I'm usually in credit – GREAT service in last 6 months11 votes (73%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (7%)
TSB (323 votes)
I'm usually in credit – POOR service in last 6 months23 votes (7%)
I'm usually in credit – OK service in last 6 months102 votes (32%)
I'm usually in credit – GREAT service in last 6 months175 votes (54%)
I'm usually overdrawn – POOR service in last 6 months4 votes (1%)
I'm usually overdrawn – OK service in last 6 months8 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months11 votes (3%)
Ulster Bank (30 votes)
I'm usually in credit – POOR service in last 6 months9 votes (30%)
I'm usually in credit – OK service in last 6 months6 votes (20%)
I'm usually in credit – GREAT service in last 6 months14 votes (47%)
I'm usually overdrawn – POOR service in last 6 months1 votes (3%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Virgin Money (48 votes)
I'm usually in credit – POOR service in last 6 months4 votes (8%)
I'm usually in credit – OK service in last 6 months14 votes (29%)
I'm usually in credit – GREAT service in last 6 months30 votes (63%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months0 votes (0%)
Yorkshire Bank (132 votes)
I'm usually in credit – POOR service in last 6 months19 votes (14%)
I'm usually in credit – OK service in last 6 months48 votes (36%)
I'm usually in credit – GREAT service in last 6 months55 votes (42%)
I'm usually overdrawn – POOR service in last 6 months3 votes (2%)
I'm usually overdrawn – OK service in last 6 months2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months5 votes (4%)
Your local credit union (28 votes)
I'm usually in credit – POOR service in last 6 months3 votes (11%)
I'm usually in credit – OK service in last 6 months5 votes (18%)
I'm usually in credit – GREAT service in last 6 months19 votes (68%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (4%)
I don’t have a current account or I don't have a current account with one of the providers listed above (76 votes)
 76 votes (100%)

                   9,285 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.