Is your energy company's service any good?MoneySaving Poll Results

Souk

Spring’s here, but winter isn't such a distant memory. We’ve had a host of complaints about poor energy service, so want to do our regular feedback poll to split out the good, the bad and the ugly.

Please rate your current supplier’s SERVICE (not price) over the last SIX MONTHS (or less if you’ve recently switched). If you’ve gas and electricity with different firms, please rate both.

Results

Atlantic SSE (67 votes)
Great41 votes (61%)
OK20 votes (30%)
Poor6 votes (9%)
Better Energy Supply (15 votes)
Great10 votes (67%)
OK3 votes (20%)
Poor2 votes (13%)
British Gas (744 votes)
Great302 votes (41%)
OK273 votes (37%)
Poor169 votes (23%)
Co-operative Energy (552 votes)
Great120 votes (22%)
OK123 votes (22%)
Poor309 votes (56%)
Daligas (47 votes)
Great24 votes (51%)
OK11 votes (23%)
Poor12 votes (26%)
E (formerly Lorimer Power and Epower) (2 votes)
Great0 votes (0%)
OK1 votes (50%)
Poor1 votes (50%)
E.on (993 votes)
Great538 votes (54%)
OK355 votes (36%)
Poor100 votes (10%)
Ebico (105 votes)
Great83 votes (79%)
OK20 votes (19%)
Poor2 votes (2%)
Ecotricity (112 votes)
Great89 votes (79%)
OK9 votes (8%)
Poor14 votes (13%)
EDF (984 votes)
Great559 votes (57%)
OK307 votes (31%)
Poor118 votes (12%)
Effortless Energy (17 votes)
Great14 votes (82%)
OK1 votes (6%)
Poor2 votes (12%)
Extra Energy (309 votes)
Great56 votes (18%)
OK51 votes (17%)
Poor202 votes (65%)
Fairer Power (4 votes)
Great1 votes (25%)
OK2 votes (50%)
Poor1 votes (25%)
First Utility (978 votes)
Great470 votes (48%)
OK267 votes (27%)
Poor241 votes (25%)
Flow Energy (104 votes)
Great71 votes (68%)
OK22 votes (21%)
Poor11 votes (11%)
GB Energy Supply (7 votes)
Great2 votes (29%)
OK2 votes (29%)
Poor3 votes (43%)
GnERGY (2 votes)
Great1 votes (50%)
OK0 votes (0%)
Poor1 votes (50%)
Good Energy (119 votes)
Great105 votes (88%)
OK9 votes (8%)
Poor5 votes (4%)
Green Energy (22 votes)
Great17 votes (77%)
OK5 votes (23%)
Poor0 votes (0%)
Green Star Energy (65 votes)
Great50 votes (77%)
OK14 votes (22%)
Poor1 votes (2%)
iSupplyEnergy (59 votes)
Great32 votes (54%)
OK16 votes (27%)
Poor11 votes (19%)
LoCO2 Energy (6 votes)
Great5 votes (83%)
OK0 votes (0%)
Poor1 votes (17%)
M&S Energy (51 votes)
Great30 votes (59%)
OK14 votes (27%)
Poor7 votes (14%)
Npower (966 votes)
Great207 votes (21%)
OK248 votes (26%)
Poor511 votes (53%)
Oink Energy (11 votes)
Great6 votes (55%)
OK2 votes (18%)
Poor3 votes (27%)
Ovo Energy (1314 votes)
Great1077 votes (82%)
OK162 votes (12%)
Poor75 votes (6%)
Peterborough Energy (6 votes)
Great4 votes (67%)
OK2 votes (33%)
Poor0 votes (0%)
Sainsbury’s Energy (410 votes)
Great153 votes (37%)
OK141 votes (34%)
Poor116 votes (28%)
Scottish Hydro SSE (69 votes)
Great38 votes (55%)
OK23 votes (33%)
Poor8 votes (12%)
Scottish Power (1190 votes)
Great233 votes (20%)
OK301 votes (25%)
Poor656 votes (55%)
Spark Energy (56 votes)
Great15 votes (27%)
OK10 votes (18%)
Poor31 votes (55%)
SSE (322 votes)
Great170 votes (53%)
OK100 votes (31%)
Poor52 votes (16%)
Swalec SSE (49 votes)
Great26 votes (53%)
OK19 votes (39%)
Poor4 votes (8%)
Telecom Plus/Utility Warehouse (516 votes)
Great460 votes (89%)
OK35 votes (7%)
Poor21 votes (4%)

Utility Warehouse is a network marketing company. This means many of its customers also spread the word and sell the product, which can positively skew its votes.

Utilita (23 votes)
Great13 votes (57%)
OK8 votes (35%)
Poor2 votes (9%)
Woodland Trust Energy (3 votes)
Great1 votes (33%)
OK1 votes (33%)
Poor1 votes (33%)
Zog Energy (64 votes)
Great60 votes (94%)
OK2 votes (3%)
Poor2 votes (3%)
I don’t know who my energy provider is (25 votes)
 25 votes (100%)

           9,470 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.