How do you rate your telecoms provider?MoneySaving Poll Results

Souk

We can tell you who the cheapest providers are but to find out if their service is any good, we need your help.

Every six months, we ask you for your customer service experience - ignore price - with current home phone and broadband (not mobile broadband) providers. Please vote below.

Broadband/phone bundle? Pick the same provider for each.

This poll has now closed. Please vote in the new poll-Is your central heating on?

Results

We've merged home phone and broadband results together for clarity. The split results will be available in the Cheap Home Phones article soon.

24Talk (6 votes)
Rating    
Good 2 votes (33%)
Ok 1 votes (17%)
Poor 3 votes (50%)


AAISP (2 votes) - broadband only
Rating    
Good 2 votes (100%)
Ok 0 votes (0%)
Poor 0 votes (0%)


ADSL24 (7 votes) - broadband only
Rating    
Good 6 votes (86%)
Ok 0 votes (0%)
Poor 1 votes (14%)


AOL (219 votes)
Rating    
Good 57 votes (26%)
Ok 79 votes (36%)
Poor 83 votes (38%)


Aquiss (1 votes) - broadband only
Rating    
Good 1 votes (100%)
Ok 0 votes (0%)
Poor 0 votes (0%)


Auracall (0 votes) - home phone only
Rating    
Good 0 votes (0%)
Ok 0 votes (0%)
Poor 0 votes (0%)


BE (80 votes)
Rating    
Good 65 votes (81%)
Ok 12 votes (15%)
Poor 3 votes (4%)


BT (1825 votes)
Rating    
Good 935 votes (51%)
Ok 427 votes (23%)
Poor 463 votes (25%)


Demon (17 votes) - broadband only
Rating    
Good 11 votes (65%)
Ok 4 votes (24%)
Poor 2 votes (12%)


Direct Save Telecom (5 votes)
Rating    
Good 1 votes (20%)
Ok 3 votes (60%)
Poor 1 votes (20%)


Eclipse (30 votes)
Rating    
Good 24 votes (80%)
Ok 6 votes (20%)
Poor 0 votes (0%)


Fast (2 votes)
Rating    
Good 2 votes (100%)
Ok 0 votes (0%)
Poor 0 votes (0%)


Firefly (1 votes) - broadband only
Rating    
Good 1 votes (100%)
Ok 0 votes (0%)
Poor 0 votes (0%)


Greenbee/Waitrose (7 votes)
Rating    
Good 4 votes (57%)
Ok 3 votes (43%)
Poor 0 votes (0%)


IDNET (5 votes)
Rating    
Good 5 votes (100%)
Ok 0 votes (0%)
Poor 0 votes (0%)


Kingston Communications (KC Talk and Karoo) (91 votes)
Rating    
Good 31 votes (34%)
Ok 19 votes (21%)
Poor 41 votes (45%)


Madasafish (19 votes)
Rating    
Good 13 votes (68%)
Ok 5 votes (26%)
Poor 1 votes (5%)


O2 (619 votes)
Rating    
Good 462 votes (75%)
Ok 108 votes (17%)
Poor 49 votes (8%)


Orange (205 votes)
Rating    
Good 86 votes (42%)
Ok 53 votes (26%)
Poor 66 votes (32%)


Pipex (Now TalkTalk) (30 votes)
Rating    
Good 12 votes (40%)
Ok 12 votes (40%)
Poor 6 votes (20%)


Plusnet (960 votes)
Rating    
Good 771 votes (80%)
Ok 135 votes (14%)
Poor 54 votes (6%)


Post Office (149 votes)
Rating    
Good 103 votes (69%)
Ok 29 votes (19%)
Poor 17 votes (11%)


Primus (62 votes)
Rating    
Good 31 votes (50%)
Ok 13 votes (21%)
Poor 18 votes (29%)


Sky (841 votes)
Rating    
Good 433 votes (51%)
Ok 205 votes (24%)
Poor 203 votes (24%)


Smallworld (1 votes)
Rating    
Good 0 votes (0%)
Ok 0 votes (0%)
Poor 1 votes (100%)


Southern Electric (3 votes)
Rating    
Good 3 votes (100%)
Ok 0 votes (0%)
Poor 0 votes (0%)


TalkTalk (1316 votes)
Rating    
Good 473 votes (36%)
Ok 333 votes (25%)
Poor 510 votes (39%)


Tesco (44 votes)
Rating    
Good 15 votes (34%)
Ok 11 votes (25%)
Poor 18 votes (41%)


The Phone Co-op (11 votes)
Rating    
Good 9 votes (82%)
Ok 1 votes (9%)
Poor 1 votes (9%)


Tiscali (Now TalkTalk) (175 votes)
Rating    
Good 43 votes (25%)
Ok 65 votes (37%)
Poor 67 votes (38%)


Utility Warehouse (192 votes)

Utility Warehouse is a network marketing company meaning many of its customers also sell the product - this is likely to positively skew its votes.


Rating    
Good 172 votes (90%)
Ok 8 votes (4%)
Poor 12 votes (6%)


Virgin Media (cable) (1377 votes)
Rating    
Good 826 votes (60%)
Ok 306 votes (22%)
Poor 245 votes (18%)


Virgin National (non-cable) (61 votes)
Rating    
Good 16 votes (26%)
Ok 25 votes (41%)
Poor 20 votes (33%)


Vivaciti.net (1 votes)
Rating    
Good 1 votes (100%)
Ok 0 votes (0%)
Poor 0 votes (0%)


Vodafone At Home (3 votes)
Rating    
Good 2 votes (67%)
Ok 1 votes (33%)
Poor 0 votes (0%)


Xilo/Uno (4 votes) - broadband only
Rating    
Good 4 votes (100%)
Ok 0 votes (0%)
Poor 0 votes (0%)


YourCalls.net (0 votes)
Rating    
Good 0 votes (0%)
Ok 0 votes (0%)
Poor 0 votes (0%)


Zen (50 votes)
Rating    
Good 49 votes (98%)
Ok 1 votes (2%)
Poor 0 votes (0%)


Other (71 votes)
Rating    
Good 44 votes (62%)
Ok 18 votes (25%)
Poor 9 votes (13%)


None (100 votes)
Rating    
I don't have a home phone 72 votes (72%)
I don't have home broadband 28 votes (28%)

                   17038 ratings have been selected.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.