How do you rate your bank account's service?MoneySaving Poll Results

Souk

We run this poll on big banks every six months, to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE NOT RATE for your main bank current account over the LAST SIX MONTHS (please discount any service before that).

Results

Bank of Scotland (190 votes)
I'm usually in-credit – POOR service in last 6 months29 votes (15%)
I'm usually in-credit – OK service in last 6 months71 votes (37%)
I'm usually in-credit – GREAT service in last 6 months60 votes (32%)
I'm usually overdrawn – POOR service in last 6 months14 votes (7%)
I'm usually overdrawn – OK service in last 6 months12 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months4 votes (2%)
Barclays Bank (813 votes)
I'm usually in-credit – POOR service in last 6 months88 votes (11%)
I'm usually in-credit – OK service in last 6 months311 votes (38%)
I'm usually in-credit – GREAT service in last 6 months259 votes (32%)
I'm usually overdrawn – POOR service in last 6 months43 votes (5%)
I'm usually overdrawn – OK service in last 6 months72 votes (9%)
I'm usually overdrawn – GREAT service in last 6 months40 votes (5%)
Co-Op Bank (744 votes)
I'm usually in-credit – POOR service in last 6 months23 votes (3%)
I'm usually in-credit – OK service in last 6 months109 votes (15%)
I'm usually in-credit – GREAT service in last 6 months539 votes (72%)
I'm usually overdrawn – POOR service in last 6 months6 votes (1%)
I'm usually overdrawn – OK service in last 6 months19 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months48 votes (6%)
First Direct (1082 votes)
I'm usually in-credit – POOR service in last 6 months12 votes (1%)
I'm usually in-credit – OK service in last 6 months66 votes (6%)
I'm usually in-credit – GREAT service in last 6 months880 votes (81%)
I'm usually overdrawn – POOR service in last 6 months4 votes (0%)
I'm usually overdrawn – OK service in last 6 months14 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months106 votes (10%)
Halifax (846 votes)
I'm usually in-credit – POOR service in last 6 months107 votes (13%)
I'm usually in-credit – OK service in last 6 months367 votes (43%)
I'm usually in-credit – GREAT service in last 6 months258 votes (30%)
I'm usually overdrawn – POOR service in last 6 months46 votes (5%)
I'm usually overdrawn – OK service in last 6 months47 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months21 votes (2%)
HSBC (758 votes)
I'm usually in-credit – POOR service in last 6 months69 votes (9%)
I'm usually in-credit – OK service in last 6 months278 votes (37%)
I'm usually in-credit – GREAT service in last 6 months268 votes (35%)
I'm usually overdrawn – POOR service in last 6 months43 votes (6%)
I'm usually overdrawn – OK service in last 6 months49 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months51 votes (7%)
Lloyds TSB (1095 votes)
I'm usually in-credit – POOR service in last 6 months119 votes (11%)
I'm usually in-credit – OK service in last 6 months419 votes (38%)
I'm usually in-credit – GREAT service in last 6 months370 votes (34%)
I'm usually overdrawn – POOR service in last 6 months59 votes (5%)
I'm usually overdrawn – OK service in last 6 months72 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months56 votes (5%)
Metro Bank (25 votes)
I'm usually in-credit – POOR service in last 6 months1 votes (4%)
I'm usually in-credit – OK service in last 6 months6 votes (24%)
I'm usually in-credit – GREAT service in last 6 months17 votes (68%)
I'm usually overdrawn – POOR service in last 6 months0 votes (0%)
I'm usually overdrawn – OK service in last 6 months0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months1 votes (4%)
Nationwide (1026 votes)
I'm usually in-credit – POOR service in last 6 months50 votes (5%)
I'm usually in-credit – OK service in last 6 months302 votes (29%)
I'm usually in-credit – GREAT service in last 6 months547 votes (53%)
I'm usually overdrawn – POOR service in last 6 months17 votes (2%)
I'm usually overdrawn – OK service in last 6 months35 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months75 votes (7%)
Natwest & Royal Bank Of Scotland (1297 votes)
I'm usually in-credit – POOR service in last 6 months204 votes (16%)
I'm usually in-credit – OK service in last 6 months467 votes (36%)
I'm usually in-credit – GREAT service in last 6 months369 votes (28%)
I'm usually overdrawn – POOR service in last 6 months68 votes (5%)
I'm usually overdrawn – OK service in last 6 months111 votes (9%)
I'm usually overdrawn – GREAT service in last 6 months78 votes (6%)
Santander and Alliance & Leicester (1434 votes)
I'm usually in-credit – POOR service in last 6 months304 votes (21%)
I'm usually in-credit – OK service in last 6 months515 votes (36%)
I'm usually in-credit – GREAT service in last 6 months408 votes (28%)
I'm usually overdrawn – POOR service in last 6 months74 votes (5%)
I'm usually overdrawn – OK service in last 6 months88 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months45 votes (3%)
Ulster Bank (93 votes)
I'm usually in-credit – POOR service in last 6 months45 votes (48%)
I'm usually in-credit – OK service in last 6 months11 votes (12%)
I'm usually in-credit – GREAT service in last 6 months10 votes (11%)
I'm usually overdrawn – POOR service in last 6 months12 votes (13%)
I'm usually overdrawn – OK service in last 6 months11 votes (12%)
I'm usually overdrawn – GREAT service in last 6 months4 votes (4%)

                   9,403 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.