Is your home phone and broadband provider any good?MoneySaving Poll Results

Souk

We can tell you who the cheapest providers are, but to find out if their service is any good, we need your help, so twice a year we ask you to tell us about your customer service experiences.

Please rate your provider(s) on customer service (not price) over the past 6 MONTHS.

Phone & broadband from same provider? Rate each service separately.

Is your provider missing? Suggest it in the forum discussion.

Results

24Talk
Home phone rating (9 votes) Broadband rating (13 votes)
Good 4 votes (44%) Good 8 votes (62%)
OK 4 votes (44%) OK 3 votes (23%)
Poor 1 votes (11%) Poor 2 votes (15%)
AAISP
It doesn't offer home phones. Broadband rating (5 votes)
      Good 5 votes (100%)
      OK 0 votes (0%)
      Poor 0 votes (0%)
ADSL24
Home phone rating (3 votes) Broadband rating (13 votes)
Good 3 votes (100%) Good 11 votes (85%)
OK 0 votes (0%) OK 1 votes (8%)
Poor 0 votes (0%) Poor 1 votes (8%)
AOL
Home phone rating (108 votes) Broadband rating (237 votes)
Good 62 votes (57%) Good 91 votes (38%)
OK 36 votes (33%) OK 72 votes (30%)
Poor 10 votes (9%) Poor 74 votes (31%)
Aquiss
It doesn't offer home phones. Broadband rating (3 votes)
      Good 3 votes (100%)
      OK 0 votes (0%)
      Poor 0 votes (0%)
Auracall
Home phone rating (1 votes) It doesn't offer broadband.
Good 1 votes (100%)      
OK 0 votes (0%)      
Poor 0 votes (0%)      
Be
Home phone rating (16 votes) Broadband rating (72 votes)
Good 14 votes (88%) Good 60 votes (83%)
OK 2 votes (13%) OK 11 votes (15%)
Poor 0 votes (0%) Poor 1 votes (1%)
BT
Home phone rating (3564 votes) Broadband rating (2415 votes)
Good 1993 votes (56%) Good 1243 votes (51%)
OK 1151 votes (32%) OK 557 votes (23%)
Poor 420 votes (12%) Poor 615 votes (25%)
Demon
It doesn't offer home phones. Broadband rating (26 votes)
      Good 16 votes (62%)
      OK 5 votes (19%)
      Poor 5 votes (19%)
Direct Save Telecom
Home phone rating (6 votes) Broadband rating (5 votes)
Good 5 votes (83%) Good 4 votes (80%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 1 votes (17%) Poor 1 votes (20%)
Eclipse
Home phone rating (21 votes) Broadband rating (48 votes)
Good 20 votes (95%) Good 46 votes (96%)
OK 1 votes (5%) OK 2 votes (4%)
Poor 0 votes (0%) Poor 0 votes (0%)
Fast
Home phone rating (1 votes) Broadband rating (3 votes)
Good 1 votes (100%) Good 2 votes (67%)
OK 0 votes (0%) OK 1 votes (33%)
Poor 0 votes (0%) Poor 0 votes (0%)
Firefly
It doesn't offer home phones. Broadband rating (1 votes)
      Good 1 votes (100%)
      OK 0 votes (0%)
      Poor 0 votes (0%)
IDNet
Home phone rating (4 votes) Broadband rating (5 votes)
Good 4 votes (100%) Good 5 votes (100%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 0 votes (0%)
John Lewis (formerly Greenbee/Waitrose)
Home phone rating (18 votes) Broadband rating (25 votes)
Good 16 votes (89%) Good 21 votes (84%)
OK 2 votes (11%) OK 4 votes (16%)
Poor 0 votes (0%) Poor 0 votes (0%)
Kingston Communications
Home phone rating (92 votes) Broadband rating (87 votes)
Good 39 votes (42%) Good 34 votes (39%)
OK 34 votes (37%) OK 22 votes (25%)
Poor 19 votes (21%) Poor 31 votes (36%)
Madasafish
Home phone rating (13 votes) Broadband rating (20 votes)
Good 12 votes (92%) Good 15 votes (75%)
OK 1 votes (8%) OK 2 votes (10%)
Poor 0 votes (0%) Poor 3 votes (15%)
O2
Home phone rating (304 votes) Broadband rating (662 votes)
Good 244 votes (80%) Good 483 votes (73%)
OK 52 votes (17%) OK 130 votes (20%)
Poor 8 votes (3%) Poor 49 votes (7%)
Orange
Home phone rating (141 votes) Broadband rating (228 votes)
Good 86 votes (61%) Good 93 votes (41%)
OK 42 votes (30%) OK 57 votes (25%)
Poor 13 votes (9%) Poor 78 votes (34%)
Pipex
Home phone rating (2 votes) Broadband rating (8 votes)
Good 2 votes (100%) Good 3 votes (38%)
OK 0 votes (0%) OK 3 votes (38%)
Poor 0 votes (0%) Poor 2 votes (25%)
Plusnet
Home phone rating (837 votes) Broadband rating (1260 votes)
Good 733 votes (88%) Good 1022 votes (81%)
OK 86 votes (10%) OK 167 votes (13%)
Poor 18 votes (2%) Poor 71 votes (6%)
Post Office
Home phone rating (252 votes) Broadband rating (166 votes)
Good 204 votes (81%) Good 112 votes (67%)
OK 36 votes (14%) OK 31 votes (19%)
Poor 12 votes (5%) Poor 23 votes (14%)
Primus
Home phone rating (222 votes) Broadband rating (74 votes)
Good 136 votes (61%) Good 36 votes (49%)
OK 50 votes (23%) OK 16 votes (22%)
Poor 36 votes (16%) Poor 22 votes (30%)
Sky
Home phone rating (1291 votes) Broadband rating (1381 votes)
Good 802 votes (62%) Good 684 votes (50%)
OK 389 votes (30%) OK 343 votes (25%)
Poor 100 votes (8%) Poor 354 votes (26%)
Smallworld
Home phone rating (3 votes) Broadband rating (5 votes)
Good 3 votes (100%) Good 3 votes (60%)
OK 0 votes (0%) OK 2 votes (40%)
Poor 0 votes (0%) Poor 0 votes (0%)
Southern Electric
Home phone rating (9 votes) Broadband rating (3 votes)
Good 7 votes (78%) Good 2 votes (67%)
OK 2 votes (22%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 1 votes (33%)
TalkTalk
Home phone rating (2179 votes) Broadband rating (2195 votes)
Good 1319 votes (61%) Good 864 votes (39%)
OK 610 votes (28%) OK 593 votes (27%)
Poor 250 votes (11%) Poor 738 votes (34%)
Tesco
Home phone rating (75 votes) Broadband rating (83 votes)
Good 42 votes (56%) Good 35 votes (42%)
OK 27 votes (36%) OK 16 votes (19%)
Poor 6 votes (8%) Poor 32 votes (39%)
The Phone Co-op
Home phone rating (20 votes) Broadband rating (13 votes)
Good 20 votes (100%) Good 13 votes (100%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 0 votes (0%)
Tiscali
Home phone rating (18 votes) Broadband rating (42 votes)
Good 9 votes (50%) Good 16 votes (38%)
OK 5 votes (28%) OK 11 votes (26%)
Poor 4 votes (22%) Poor 15 votes (36%)
Utility Warehouse
Home phone rating (248 votes) Broadband rating (234 votes)
Good 241 votes (97%) Good 216 votes (92%)
OK 5 votes (2%) OK 10 votes (4%)
Poor 2 votes (1%) Poor 8 votes (3%)
Virgin Media
Home phone rating (1550 votes) Broadband rating (2080 votes)
Good 917 votes (59%) Good 1230 votes (59%)
OK 495 votes (32%) OK 518 votes (25%)
Poor 138 votes (9%) Poor 332 votes (16%)
Virgin National
Home phone rating (476 votes) Broadband rating (261 votes)
Good 307 votes (64%) Good 139 votes (53%)
OK 127 votes (27%) OK 45 votes (17%)
Poor 42 votes (9%) Poor 77 votes (30%)
Vivaciti
Home phone rating (0 votes) Broadband rating (2 votes)
Good 0 votes (0%) Good 1 votes (50%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 1 votes (50%)
Vodafone At Home
Home phone rating (0 votes) Broadband rating (5 votes)
Good 0 votes (0%) Good 1 votes (20%)
OK 0 votes (0%) OK 2 votes (40%)
Poor 0 votes (0%) Poor 2 votes (40%)
Xilo
Home phone rating (2 votes) Broadband rating (4 votes)
Good 2 votes (100%) Good 4 votes (100%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 0 votes (0%)
YourCalls.net
Home phone rating (4 votes) Broadband rating (1 votes)
Good 2 votes (50%) Good 1 votes (100%)
OK 2 votes (50%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 0 votes (0%)
Zen
Home phone rating (22 votes) Broadband rating (75 votes)
Good 22 votes (100%) Good 75 votes (100%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 0 votes (0%)
Other
Home phone rating (43 votes) Broadband rating (68 votes)
Good 28 votes (65%) Good 41 votes (60%)
OK 11 votes (26%) OK 18 votes (26%)
Poor 4 votes (9%) Poor 9 votes (13%)

Of the 11,971 people who voted in this poll, 417 (3%) didn't have a home phone service, and 143 (1%) didn't have home broadband.


We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.