Is your home phone and broadband provider any good?MoneySaving Poll Results

Souk

We can tell you who the cheapest providers are, but to find out if their service is any good, we need your help, so twice a year we ask you to tell us about your customer service experiences.

Please rate your provider(s) on customer service (not price) over the past 6 MONTHS.

Phone & broadband from same provider? Rate each service separately.

Is your provider missing? Suggest it in the forum discussion.

Results

24Talk
Home phone rating (6 votes) Broadband rating (10 votes)
Good 3 votes (50%) Good 5 votes (50%)
OK 1 votes (17%) OK 3 votes (30%)
Poor 2 votes (33%) Poor 2 votes (20%)
AAISP
It doesn't offer home phones. Broadband rating (5 votes)
      Good 5 votes (100%)
      OK 0 votes (0%)
      Poor 0 votes (0%)
ADSL24
Home phone rating (3 votes) Broadband rating (6 votes)
Good 2 votes (67%) Good 5 votes (83%)
OK 1 votes (33%) OK 1 votes (17%)
Poor 0 votes (0%) Poor 0 votes (0%)
AOL
Home phone rating (71 votes) Broadband rating (159 votes)
Good 52 votes (73%) Good 56 votes (35%)
OK 14 votes (20%) OK 59 votes (37%)
Poor 5 votes (7%) Poor 44 votes (28%)
Aquiss
It doesn't offer home phones. Broadband rating (1 votes)
      Good 1 votes (100%)
      OK 0 votes (0%)
      Poor 0 votes (0%)
Auracall
Home phone rating (0 votes) It doesn't offer broadband.
Good 0 votes (0%)      
OK 0 votes (0%)      
Poor 0 votes (0%)      
Be (now owned by Sky)
Home phone rating (17 votes) Broadband rating (48 votes)
Good 15 votes (88%) Good 36 votes (75%)
OK 1 votes (6%) OK 11 votes (23%)
Poor 1 votes (6%) Poor 1 votes (2%)
BT
Home phone rating (2621 votes) Broadband rating (1911 votes)
Good 1541 votes (59%) Good 1074 votes (56%)
OK 789 votes (30%) OK 393 votes (21%)
Poor 291 votes (11%) Poor 444 votes (23%)
Demon
It doesn't offer home phones. Broadband rating (18 votes)
      Good 9 votes (50%)
      OK 5 votes (28%)
      Poor 4 votes (22%)
Direct Save Telecom
Home phone rating (2 votes) Broadband rating (3 votes)
Good 2 votes (100%) Good 3 votes (100%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 0 votes (0%)
Eclipse
Home phone rating (8 votes) Broadband rating (22 votes)
Good 8 votes (100%) Good 20 votes (91%)
OK 0 votes (0%) OK 1 votes (5%)
Poor 0 votes (0%) Poor 1 votes (5%)
EE (formerly Orange)
Home phone rating (119 votes) Broadband rating (155 votes)
Good 67 votes (56%) Good 62 votes (40%)
OK 38 votes (32%) OK 49 votes (32%)
Poor 14 votes (12%) Poor 44 votes (28%)
Fast
Home phone rating (0 votes) Broadband rating (3 votes)
Good 0 votes (0%) Good 1 votes (33%)
OK 0 votes (0%) OK 1 votes (33%)
Poor 0 votes (0%) Poor 1 votes (33%)
Firefly
It doesn't offer home phones. Broadband rating (1 votes)
      Good 1 votes (100%)
      OK 0 votes (0%)
      Poor 0 votes (0%)
I don\'t have a home phone
It doesn't offer home phones. It doesn't offer broadband.
           
           
           
I don\'t have home broadband
It doesn't offer home phones. It doesn't offer broadband.
           
           
           
IDNet
Home phone rating (5 votes) Broadband rating (7 votes)
Good 5 votes (100%) Good 6 votes (86%)
OK 0 votes (0%) OK 1 votes (14%)
Poor 0 votes (0%) Poor 0 votes (0%)
John Lewis (formerly Greenbee/Waitrose)
Home phone rating (16 votes) Broadband rating (19 votes)
Good 15 votes (94%) Good 16 votes (84%)
OK 1 votes (6%) OK 2 votes (11%)
Poor 0 votes (0%) Poor 1 votes (5%)
Kingston Communications
Home phone rating (77 votes) Broadband rating (77 votes)
Good 30 votes (39%) Good 27 votes (35%)
OK 32 votes (42%) OK 21 votes (27%)
Poor 15 votes (19%) Poor 29 votes (38%)
Madasafish
Home phone rating (6 votes) Broadband rating (15 votes)
Good 6 votes (100%) Good 8 votes (53%)
OK 0 votes (0%) OK 5 votes (33%)
Poor 0 votes (0%) Poor 2 votes (13%)
O2 (now owned by Sky)
Home phone rating (166 votes) Broadband rating (384 votes)
Good 120 votes (72%) Good 261 votes (68%)
OK 38 votes (23%) OK 84 votes (22%)
Poor 8 votes (5%) Poor 39 votes (10%)
Pipex
Home phone rating (2 votes) Broadband rating (7 votes)
Good 1 votes (50%) Good 3 votes (43%)
OK 1 votes (50%) OK 2 votes (29%)
Poor 0 votes (0%) Poor 2 votes (29%)
Plusnet
Home phone rating (849 votes) Broadband rating (1139 votes)
Good 734 votes (86%) Good 928 votes (81%)
OK 91 votes (11%) OK 145 votes (13%)
Poor 24 votes (3%) Poor 66 votes (6%)
Post Office
Home phone rating (197 votes) Broadband rating (143 votes)
Good 153 votes (78%) Good 90 votes (63%)
OK 35 votes (18%) OK 29 votes (20%)
Poor 9 votes (5%) Poor 24 votes (17%)
Primus
Home phone rating (203 votes) Broadband rating (87 votes)
Good 100 votes (49%) Good 40 votes (46%)
OK 48 votes (24%) OK 13 votes (15%)
Poor 55 votes (27%) Poor 34 votes (39%)
Sky
Home phone rating (1085 votes) Broadband rating (1162 votes)
Good 668 votes (62%) Good 620 votes (53%)
OK 334 votes (31%) OK 276 votes (24%)
Poor 83 votes (8%) Poor 266 votes (23%)
Smallworld
Home phone rating (2 votes) Broadband rating (2 votes)
Good 2 votes (100%) Good 1 votes (50%)
OK 0 votes (0%) OK 1 votes (50%)
Poor 0 votes (0%) Poor 0 votes (0%)
Southern Electric
Home phone rating (7 votes) Broadband rating (2 votes)
Good 4 votes (57%) Good 2 votes (100%)
OK 3 votes (43%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 0 votes (0%)
TalkTalk
Home phone rating (1330 votes) Broadband rating (1308 votes)
Good 798 votes (60%) Good 545 votes (42%)
OK 351 votes (26%) OK 380 votes (29%)
Poor 181 votes (14%) Poor 383 votes (29%)
Tesco
Home phone rating (64 votes) Broadband rating (78 votes)
Good 38 votes (59%) Good 33 votes (42%)
OK 21 votes (33%) OK 21 votes (27%)
Poor 5 votes (8%) Poor 24 votes (31%)
The Phone Co-op
Home phone rating (24 votes) Broadband rating (25 votes)
Good 23 votes (96%) Good 23 votes (92%)
OK 1 votes (4%) OK 1 votes (4%)
Poor 0 votes (0%) Poor 1 votes (4%)
Tiscali
Home phone rating (13 votes) Broadband rating (37 votes)
Good 7 votes (54%) Good 13 votes (35%)
OK 3 votes (23%) OK 13 votes (35%)
Poor 3 votes (23%) Poor 11 votes (30%)
Utility Warehouse
Home phone rating (45 votes) Broadband rating (37 votes)
Good 38 votes (84%) Good 29 votes (78%)
OK 6 votes (13%) OK 1 votes (3%)
Poor 1 votes (2%) Poor 7 votes (19%)
Virgin Media
Home phone rating (1307 votes) Broadband rating (1495 votes)
Good 779 votes (60%) Good 942 votes (63%)
OK 396 votes (30%) OK 341 votes (23%)
Poor 132 votes (10%) Poor 212 votes (14%)
Virgin National
Home phone rating (9 votes) Broadband rating (16 votes)
Good 4 votes (44%) Good 6 votes (38%)
OK 5 votes (56%) OK 4 votes (25%)
Poor 0 votes (0%) Poor 6 votes (38%)
Vivaciti
Home phone rating (0 votes) Broadband rating (0 votes)
Good 0 votes (0%) Good 0 votes (0%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 0 votes (0%)
Xilo
Home phone rating (0 votes) Broadband rating (2 votes)
Good 0 votes (0%) Good 2 votes (100%)
OK 0 votes (0%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 0 votes (0%)
YourCalls.net
Home phone rating (9 votes) Broadband rating (4 votes)
Good 8 votes (89%) Good 4 votes (100%)
OK 1 votes (11%) OK 0 votes (0%)
Poor 0 votes (0%) Poor 0 votes (0%)
Zen
Home phone rating (22 votes) Broadband rating (59 votes)
Good 21 votes (95%) Good 57 votes (97%)
OK 1 votes (5%) OK 2 votes (3%)
Poor 0 votes (0%) Poor 0 votes (0%)
Other
Home phone rating (36 votes) Broadband rating (54 votes)
Good 24 votes (67%) Good 25 votes (46%)
OK 10 votes (28%) OK 20 votes (37%)
Poor 2 votes (6%) Poor 9 votes (17%)

8,600 people have voted in this poll, of which 8279 rated their home phone provider and 8478 rated their broadband provider.


We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.